As a property owner living out of the area, Mike was difficult to work with. If you have an…read moreexpectation to get anyone to answer the phone, don't hold your breath. He's a good ole' boy working a construction business and doing property management in the winters to keep some Income stream. He's not a professional, not anywhere close to a professional. You'll have to spend your time and energy making sure he does his job. He did not perform a walk through checklist or keep a record of the items we discussed so he had no follow through on what we discussed after I traveled six hours to have this meeting with him. He didn't remember items we spoke of during the initial walk through, and can't provide a walk through list or anything we talked about although at the end of the lease he claims he has one, now that I brought up an issue with the renters move out. His contract is one sided in his favor, and He sides with his unstable renters. McKenzie and Mike took up to a week or more to return my calls or reply to my emails, and often not at all. Communication is very poor. When I finally just got blunt about their lack of follow through or communication, they would finally call me back. I don't want to do business like that and I sure don't want to work with someone that does. He also put an unhinged tenant in who left it a mess while Mike claimed it was clean. I had new carpets installed and the tenant left them dirty. He claims he had a receipt for cleaning them. I never saw it. He personally vouched for this guy. When it came to providing the renters notice to vacate (once he heard I was selling the place at the end of the lease), they backdated his notice and gave it to me at their end of their deadline. Backdating a notice to vacate is illegal and unethical. He sent me a nice little passive aggressive email at the end of closing out our business saying how much $ he made me. Which is a total joke since the house was in pristine condition and he put an unstable individual in their in the first place this costing me $. Don't use him. And if you have to for some ridiculous reason, Be prepared to spend your time and energy to make sure he does his job, and remember you're paying him for that. Get everything in writing, communicate only be e-mail.

We have done business with Mike at Quail Property Management for more than 20 years and have no…read morecomplaints. As out of area landlords he found renters for our property so that we had minimal time with a vacant house. All maintenance and repairs were handled by his office with the stipulation than anything over a certain dollar amount would be run by us first. Our last tenant rented from us/Quail for more than 18 years and, in fact, when we decided to sell, he was the one who bought it. The saddest part of selling our house was saying goodbye to Mike and Mackenzie. We loved knowing they were always there! Sherry & Dan T San Francisco

This 55+ Park is a poorly managed park. Amenities (spa & pool) not always on, cleaned or running,…read moreas is supposed to, all to Managers discretion. Outside lights around the clubhouse very often not on, even tho the clubhouse is open until 11:pm. Managers have not responded appropriately to Resident emergencies. The Owner has been advised of all these issues but they seem to only care about what management costs them, which has been reported to be $ 500 per month. Visually, this is a nice Park but has serious management short comings which effects "peaceful living".

My wife and I moved into this 38 home, 55+ manufactured home community in June of 2012 and we have…read moreenjoyed every moment. When we came to the area looking for a 55+ community there were really only two choices: Rambling Hills in Columbia and Sonora Hills in Sonora. Each has their advantages. Sonora Hills is directly across from the Sonora Regional Medical Center and for some, this is a must. My wife and I preferred a more country environment and Rambling Hills fit the bill nicely. The rent is very reasonable for any park in which you would want to live. The Park boasts a large clubhouse suitable for Park functions in addition to functions an individual resident may wish to hold. There is a heated spa and a pool. Management is not of an "in-your-face" type. You are free to live your life without overbearing management. The owners of the Park are wonderful. They have not raised the rent in the time they have owned the Park and are very receptive to resident's concerns provided they are treated with respect. In addition they have provided a community garden and orchard for the residents use. We are no longer residents here due to health and financial issues but we would like to thank George Bean and Kila Peterson (owners) for providing a beautiful, reasonably priced place to live. We would not have been able to sell our home here without their help. In short, we would highly recommend this park for any active senior.

I must concur with the other person who commented about bed bugs. I rented an apartment there. This…read morewas before they changed the entire operation. My apartment was really nice and reasonable about 2009..however, I had to move because of not only roaches coming up from drains. I'm extremely clean SO that wasn't the problem. The people they rented to were low rent, drug involvement, dirty and disrespectful of the property. Loud,combative and 24 hr. drug or drinking drama! Infestation probably began then! When the place changed from low income, some were allowed to stay if they could pay the new,regular rent amount. But still dirty and disrespectful of the property. Pool was still not maintained well. Some stayed awhile and there were bedbugs. My former neighbor there, her grandson and she both had problems with them. So it's not surprising because if left unchecked. Mattresses not replaced regularly, bed bugs are likely permanent residents by now. Along with roaches etc. Nice apartments and it's a shame. Lazy, irresponsibly managed. And wanting top dollar to live or stay there. Ridiculous.

Bedbugs. I kid you not…read more Okay, so I check in on my first night of a multiple week stay and move all my stuff in. I get comfy, avoid the THREADBARE chair in the living room, then get into bed. Minutes after getting into bed I see bugs (one filled with blood) crawling around me. BEDBUGS. So, I call the emergency call number and they let me know there's nothing they can do until the next day. I tell them that's not acceptable, and leave. The next day I leave multiple phone message but it takes time to get management on the phone. They confirm the bedbugs, and say they've moved the few things I left to a new apartment. I ask about bedbugs in the new until, they say they've looked. I ask if they are certified for bedbug inspection, they say they're trained. I move in to the much nicer unit, I stay a few nights suffering the noisy neighbors. On the second night I find another bedbug on the couch. On the third night, I find the rest of their colony. I let management know, and offer to show them the bedbugs. They say they'll send someone in the hour, but they don't show up. I move out. Now, management was very kind, didn't charge me for my stay and reimbursed me for my cleaning expenses. Had the story ended there, I would not write this review. HOWEVER, along with my check for cleaning costs they included a letter denying the bedbugs in the second until saying they were "leafhoppers." I know leafhoppers, and those were not the bugs I saw. Worrying about other tenants, I wrote an email pleading that they look again, and even offered to come back and show them the bedbugs. No response. So, unfortunately, I have to assume they have not solved the problem and since they have been unresponsive to my email and warn the public here. If they respond to me, here or to my email, I will update appropriately.

Step Up manages three houses for me, and is always responsive to requests from tenants and repairs…read morethat have been requested. Darlene is very professional, (and Faith, too)! Most of the negative comments are from renters - so take that with a grain of salt. Step Up handles service requests promptly, and usually gives me a few options. As an owner, I like having long-term and happy tenants, and from my side of things Step Up shares this goal. But sometimes people need someone to blame for their own troubles (as a recent tenant did), and a 'management company' can be a convenient punching bag. Step Up even helped with a frivolous lawsuit from a disgruntled tenant (who had trashed a house, dog feces and garbage left behind, holes in the wall, partially painted rooms, and even a burned wooden deck!) who was unhappy with the deposit 'cleaning' charge. So Darlene and Faith put up with a lot! I appreciate them immensely and will continue to use Step up for my property management needs.

Step Up has managed my rentals for three years now and I wish I hired them sooner. They make being…read morea landlord much less stressful and they ensure everything is done by the book and in compliance with landlord/tenant laws, which is extremely important. Their amazing staff, specifically Darlene, Jamie and Davinelle are always there when any little or big issues arise. Darlene even went to court with me, fully prepared with documentations, to support my defense in an unfortunate landlord/tenant situation. I couldn't be more grateful for these ladies' ongoing support with my rental properties. It's comforting knowing I have an experienced, knowledgeable and trustworthy team to help me maintain my properties and keep my tenants happy.

the owners do not take care of the land or cement that you pay rent for. they are continually…read moretrying and succeeding in some cases to get your rent increased. they are a horrible company to deal with.

The new manager of the Mobile Home Park is really terrible and the long term residents dislike him…read moreand told me to watch out for him. He followed me in his golf cart and confronted me in front of a resident. She was scared for me. He raised his voice at me. He got aggressive when I wouldn't tell him my name. I had to turn around because the street was a dead end and he blocks my car with his body so I have no way to leave the park. He stands there smoking a cigarette that he just lit. Walks up to my car and asks what my name is. I know that the park has a 15 mph speed limit sign posted. I told him it was wrong for him to get aggressive, scare the old lady, confront me, follow me, block my car, smoke anywhere near me because I don't want second hand smoke. Why would he be smoking on the job while in "pursuit" of a delivery driver that he is harassing? One star! Terrible experience! What a total disaster of a new hire at mill villa estates mobile home park.