As a property owner living out of the area, Mike was difficult to work with. If you have an…read moreexpectation to get anyone to answer the phone, don't hold your breath. He's a good ole' boy working a construction business and doing property management in the winters to keep some Income stream. He's not a professional, not anywhere close to a professional. You'll have to spend your time and energy making sure he does his job. He did not perform a walk through checklist or keep a record of the items we discussed so he had no follow through on what we discussed after I traveled six hours to have this meeting with him. He didn't remember items we spoke of during the initial walk through, and can't provide a walk through list or anything we talked about although at the end of the lease he claims he has one, now that I brought up an issue with the renters move out. His contract is one sided in his favor, and He sides with his unstable renters. McKenzie and Mike took up to a week or more to return my calls or reply to my emails, and often not at all. Communication is very poor. When I finally just got blunt about their lack of follow through or communication, they would finally call me back. I don't want to do business like that and I sure don't want to work with someone that does. He also put an unhinged tenant in who left it a mess while Mike claimed it was clean. I had new carpets installed and the tenant left them dirty. He claims he had a receipt for cleaning them. I never saw it. He personally vouched for this guy. When it came to providing the renters notice to vacate (once he heard I was selling the place at the end of the lease), they backdated his notice and gave it to me at their end of their deadline. Backdating a notice to vacate is illegal and unethical. He sent me a nice little passive aggressive email at the end of closing out our business saying how much $ he made me. Which is a total joke since the house was in pristine condition and he put an unstable individual in their in the first place this costing me $. Don't use him. And if you have to for some ridiculous reason, Be prepared to spend your time and energy to make sure he does his job, and remember you're paying him for that. Get everything in writing, communicate only be e-mail.

We have done business with Mike at Quail Property Management for more than 20 years and have no…read morecomplaints. As out of area landlords he found renters for our property so that we had minimal time with a vacant house. All maintenance and repairs were handled by his office with the stipulation than anything over a certain dollar amount would be run by us first. Our last tenant rented from us/Quail for more than 18 years and, in fact, when we decided to sell, he was the one who bought it. The saddest part of selling our house was saying goodbye to Mike and Mackenzie. We loved knowing they were always there! Sherry & Dan T San Francisco

I have never seen more police called out to an apartment complex than this one. Was that someone's…read morecar that got set on fire earlier this week? (No Joke)

This 55+ Park is a poorly managed park. Amenities (spa & pool) not always on, cleaned or running,…read moreas is supposed to, all to Managers discretion. Outside lights around the clubhouse very often not on, even tho the clubhouse is open until 11:pm. Managers have not responded appropriately to Resident emergencies. The Owner has been advised of all these issues but they seem to only care about what management costs them, which has been reported to be $ 500 per month. Visually, this is a nice Park but has serious management short comings which effects "peaceful living".

My wife and I moved into this 38 home, 55+ manufactured home community in June of 2012 and we have…read moreenjoyed every moment. When we came to the area looking for a 55+ community there were really only two choices: Rambling Hills in Columbia and Sonora Hills in Sonora. Each has their advantages. Sonora Hills is directly across from the Sonora Regional Medical Center and for some, this is a must. My wife and I preferred a more country environment and Rambling Hills fit the bill nicely. The rent is very reasonable for any park in which you would want to live. The Park boasts a large clubhouse suitable for Park functions in addition to functions an individual resident may wish to hold. There is a heated spa and a pool. Management is not of an "in-your-face" type. You are free to live your life without overbearing management. The owners of the Park are wonderful. They have not raised the rent in the time they have owned the Park and are very receptive to resident's concerns provided they are treated with respect. In addition they have provided a community garden and orchard for the residents use. We are no longer residents here due to health and financial issues but we would like to thank George Bean and Kila Peterson (owners) for providing a beautiful, reasonably priced place to live. We would not have been able to sell our home here without their help. In short, we would highly recommend this park for any active senior.

If you are reading the reviews here you will notice that most of the negative reviews are from…read morerenters...not the owners of the properties that Step Up manages. As an owner, I'm a fan of any management company that has my back and holds renters accountable for any damages done to the property as a result of their occupancy. So, if you are a renter and didn't get your entire deposit back...and feel the need to push the blame away from yourself...maybe it's time to grow up and start acting like a responsible adult. Don't like these conditions? Then go buy a property of your own and treat it however you like.

Step Up has managed my rentals for three years now and I wish I hired them sooner. They make being…read morea landlord much less stressful and they ensure everything is done by the book and in compliance with landlord/tenant laws, which is extremely important. Their amazing staff, specifically Darlene, Jamie and Davinelle are always there when any little or big issues arise. Darlene even went to court with me, fully prepared with documentations, to support my defense in an unfortunate landlord/tenant situation. I couldn't be more grateful for these ladies' ongoing support with my rental properties. It's comforting knowing I have an experienced, knowledgeable and trustworthy team to help me maintain my properties and keep my tenants happy.

The new manager of the Mobile Home Park is really terrible and the long term residents dislike him…read moreand told me to watch out for him. He followed me in his golf cart and confronted me in front of a resident. She was scared for me. He raised his voice at me. He got aggressive when I wouldn't tell him my name. I had to turn around because the street was a dead end and he blocks my car with his body so I have no way to leave the park. He stands there smoking a cigarette that he just lit. Walks up to my car and asks what my name is. I know that the park has a 15 mph speed limit sign posted. I told him it was wrong for him to get aggressive, scare the old lady, confront me, follow me, block my car, smoke anywhere near me because I don't want second hand smoke. Why would he be smoking on the job while in "pursuit" of a delivery driver that he is harassing? One star! Terrible experience! What a total disaster of a new hire at mill villa estates mobile home park.

the owners do not take care of the land or cement that you pay rent for. they are continually…read moretrying and succeeding in some cases to get your rent increased. they are a horrible company to deal with.