Service:
Courteous, reasonably prompt.
Foods:
Typical British breakfast foods. Bacon cooked the British way. Scrambled eggs is not moist enough, a little dry for me. Pan-seared tomatoes were delicious. Grapefruit juice does not have much flavor. OJ was good. Coffee was a bit of a challenge to drink, coming from Seattle, WA.
Environment:
The restaurant has an almost wrapped-around glass wall which permits lots of sun light to permeate the space. This is a great thing when the weather is cooler and cloudy. But, in the sumer, when the sun is pouring in, it becomes a problem. The room temperature felt like it was above 80 degrees F, it was muggy and very uncomfortable.
I asked for the temperature to be lowered, the waitress said engineering did answer their call. Well, then, she should escalate it to the manager. I fail to see why paying Hilton customers should be made to tolerate this kind of discomfort as a hotel patron.
In the longer term, the restaurant should consider putting up blinds to filter out too much scorching sun from entering during the summer months if it wants to save on air-conditioning costs.
I had to cut short my breakfast because I felt like I was about to pass out due to heat exhaustion. It was completely intolerable: it felt like eating in the outdoors in Houston, Texas during the summer. Inexcusable considering this supposedly a decent hotel. read more