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    Sonoco Recycling

    5.0 (2 reviews)

    Services - Sonoco Recycling

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    Carolina Waste & Recycling

    Carolina Waste & Recycling

    (26 reviews)

    This review is not about the guys that pick up the trash, anybody can make a mistake and they do a…read morehob nobody else wants to do because there is no glamor. This review is about their customer service phone operator that most likely works from home and her unwillingness to solve the issue. I was bypassed and I can understand, the guys are on a tight schedule and they did my block but bypassed me and because I knew they were still in the neighborhood I called their office to see if she could communicate with the driver to tel him to go back and pick up my trash. After asking a lot of questions she said they would come back the days after, seriously? I am going out of town and my trash can would have to be on my sidewalk for a whole week possibly with a note from the HOA Minus 25 stars to her for being rude and unwilling to fix a minute mistake. I had to go and find the truck in my neighborhood and ask them to go back, if you own this business talk to her and make her change her attitude and let know that this time my check could have been 3 weeks late on her account

    I want to start by saying everyone I have ever talked to on the phone has been absolutely amazing!…read moreEspecially mrs.Flo she's the best. Leaving this review is going to do nothing because they are so large and you cannot just go to another trash company. But my boyfriend works for another waste company and if they skip a can they are sent right back out. No excuses they go back out. Even if they have cleaned the truck and parked it. So when my can is skipped on Friday, I call Friday before they close. They say they will send a Saturday truck. When the Saturday truck doesn't come you are forced to wait until Monday. Well the Monday truck doesn't come either. This whole cycle continues until Thursday. They come Thursday for the trash they missed from the previous Friday. I put one bag from that day in and they didn't pick it up again Friday. I said to hell with it it's one bag. Then the next Friday rolls around and I'M SKIPPED AGAIN!!! I call and call and call they say that I'm in the route. HOW ARE DRIVERS ALLOWED TO CLOCK OUT WITHOUT FINISHING THEIR JOB?!? CONTINUOUSLY!!!! Now I'm moving out of that place and into an apartment. I set a bulk pick up order and they PROMISED me it would be done Friday. Surprise surprise it wasn't! I'm now waiting for a supervisor (still waiting for them to call me from last week) because if it's not done I'm getting fined through my property management company. And I will be sending them the bill because that is not my fault. I did everything correctly.

    Sonoco Recycling - recyclingcenter - Updated October 2026

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