Picking up an order for door dash. Pulled in to a stall and pressed the button to speak with someone. Never was acknowledged, had to go physically up to the store window to get noticed. Never an apology. I hope door dash quits using this place. Losing money by having to wait. read more

I was out this morning running several errands; my last stop was Costco to fill up. Across the street, there is Sonic, so I thought, I have the app, and drinks are half-off when purchased on the app. Win-win right? WRONG! I ordered from the app and chose my pick-up time ASAP. I pulled in, checked in, and waited for twenty-eight minutes before someone would make contact. There was one car in the drive-thru and two vehicles that pulled in after me. I finally pushed to red button to speak to someone. After another five minutes, someone finally responded; I believe her name was Antonia. I explained to her I have been waiting for thirty-three minutes for my slushy. Then came outside and was apologetic, then informed me that it wasn't made because they were out of the Blue Burst and if there were another flavor I would like. She recommended the cherry, and I agreed. I waited another three and half minutes before she brought the drink back out, apologized again, and then I off. I have been to this Sonic multiple times, and this is my first bad experience. The fact I sat there patiently waiting while I watched multiple staff members serve other vehicles, and not once did any of them stop to think to check and see what I was waiting on, is sad. read more

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Usually Sonic is great for shakes drinks and sometimes the food. The drive thru wait times here are atrocious, especially dinner hours. Be prepared to sit for over 45min in that line. I came here during lunchtime and there was no wait. Ordered 2 corn dogs, kids burger and tots. I live less than 2 miles from this location and when I got home to eat the food was obviously old and cold. The burger looked to be as It has been sitting somewhere for hours and the corn dogs were chewy. Last i checked corn dogs weren't chewy. The only thing edible here were the tots. I don't know if it's the inept teen staff there or just the quality of their food now but it's super disappointing. read more

30+ minutes in the drive thru line. Had to repeat each item in my order 3 times, kept being told hold on. Then she asked "anything else?", Gave my last part of the order, then "anything else?" ...... So I repeated the last part louder and the drive thru lady rudely said "other than that?!" No confirmation of what my order was. And shocker, the order was incorrect. Extremely unsatisfied with the wait and friendliness of staff. Tried to order through the app, but it is the slowest app ever and would never load to let me submit the order. read more

I worked here at sonic for awhile and i wanted to let everyone know the people here are good and genuine, everyone truly tries every day to give every customer fast and fresh food, some days may be harder than other. When posting a review, please be considerate because I know a lot of people that work here and they genuinely care to get the food out with great taste and friendly service. I will say there are times where the service isn't up to a good standard the GM there and the regional manager there along with the shift managers there wake up every day with the goal to make the store better. I do thank them for all the opportunities and I hope for nothing but success for them. read more

What an incredible night at Sonic in Sparks supporting Solace Tree, a nonprofit that helps grieving kids, teens and adults (for free!!) as well as celebrating the Cain family who were helped by Solace Tree when they lost their parents way too soon. Sonic staff were handing out all their go to foods, yummy corndogs, jalapeno poppers (finally know where I can get ones stuffed with cheddar cheese instead of cream cheese), mozzarella sticks, and drinks while local bartenders served up tasty cocktails that were their twist on a Sonic menu item! And all for the good of supporting Solace Tree and, of course, an awesome Sonic Shake fashioned trophy! Everyone put their heart into this fun night and made it a great experience. If you haven't visited Sonic yet, do it. The food is good and the staff really care about serving the public. Plus, coming soon, Sonic in Reno across from Whole Foods!! read more

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Rude employees As someone who formerly worked there I've had a straining experience. Selective employees have a history of bullying and when I did appeal that to the manager he blatantly ignored me. My mother who went there the other day was denied or service and was yelled at by one of the employees. I was also bullied by the assistant manager via Racism and microaggressions. I was also a minor whom worked here over 18 hours an week. I appealed breaks several times even when my ankles were bruised and my back was sore and I was only given 10 minutes breaks as well. They also don't use gloves at times and because I've seen it I would not wear gloves at times, but would get criticism for it even though everyone else was. There are also many who speak vulgar of customers as well. Don't work or eat here. Would not recommend it :) read more

Was the only car in the drive thru. No acknowledgement from anyone for a good minute. Debated on leaving. Guy at the window has zero customer service skills. When giving my card back he literally just stuck his hand out while facing the other direction. Did the same thing when giving me my drink and order. Not one word was said and didn't even look my way. Trash customer service. read more

got raw tator tots.... by the time i got home and realized, it was too late to go back. so disappointing that my dinner after a long day was ruined read more

Sonic Drive-In - undercooked tots and a mint shoved in there when we didn't even order a drink - Burgers Near Me - Sparks, Nevada

So I went back to the Sonic tonight out of desperation to get home outweighed my desire for a good meal. Got home with my "HAMBURGER WITH KETSUP, ONION AND PICKLE" to find CHEES on it. Like WTH?!? When I called, "Justyce" at Sonic she apologized and blamed it on the "new cooks" there. For real. They can't read the instructions? Nobody checks the final product when they wrap it? "Check your work" and "read instructions" are things I learned in 3rd grade. ‍ read more

OMG that new big dill burger is AMAZING!!! Every single bite is perfect in every way! Lol I only wish I ordered two of those!! As a UberEats employee too, they have always provided quick and excellent services over the years too and it's truly appreciated!! Please keep this dill burger forever!!! read more

Their stalls are always broken so you use the app, you'll have to wait in an endless drive through line. It's not worth the 30 minutes it takes to fulfill an app order here read more

My hubby and I went here last friday. Such a nice young lady at the window. I think her name was Kilee. Our order was Perfect. We ordered Coney dog meals. My hubbys had onions, mine did not. I had fries, my hubby had tots. They even remembered to put forks in our bag. Was a Great Meal. Thank you. We live in Sparks. We Always drive to this Sonic and take our meal to Pah Rah park. read more

100's of families in town for the youth baseball Nationals at Golden Eagle Park and the order ahead option, to get half off drinks, is conveniently unavailable. When we asked if we could get the discount we were told no that we would have to pay full price since we didn't use the app. Great job Sonic! read more

Ordered 4 double cheese burgers, only two in the bag. Went back and was given two single patty cheese burgers, and they were cold. I know mistakes happen, but don't avoid me like i did something wrong. Update: 8/28/2022. Only one of the 2 other burgers was a single patty. So in total I received 3 double cheese burgers and 1 single patty. Not as bad, but definitely need to check orders before you leave. read more

Very disappointed. Ive been to this location TWICE now and theyve been closed before 10pm . I understand closing 30 mins early if you arent busy, but closing 2 1/2 hours early is mind blowing to me. If you arent getting business then change your hours. read more

Half price shakes after 8pm. They have great touchscreen menus and mostly bad food. They were out of coconut for the ocean water this time, which made me sad cause it's the best thing ever. read more

Sonic Drive-In - Burgers Near Me - Sparks, Nevada

See previous review 2014 I had to give it a one star, wouldnt allow me not to give any stars. Gave this place a second chance after SEVEN years. I cant do it. Terrible service. Food isnt bad but holy crap the service. Pulled into their drive up.. waited 10 minutes to order! Paid via their kiosk. Waited 20 minites for our food. Not one car in the drive thru. When food came, the idiot said " Sorry I forgot your fries and had to walk all the way back" All the way? What the 6 steps? Fries cold Hamburger had no ketchup like requested Hamburger had tomatos and onions when I said no tomatos or onions Coke was a diet coke Slushie had no add in candy as requested Was going to complain , but why?!? Doesnt do any good, waste of time, energy and brain cells for them to remake it correctly. Kudos again for youngins to have a job.... BUT crappy of Sonic in lack of training, customer service and follow through Never again... I just cant Rather eat a frozen black bean burger than go to Sonic again. read more

Honestly, writing a bad review is not my thing, especially sitting in the parking lot of this location. However, the current young, rude, female manager on shift today really had the patience and temperament of a child. I paid via the Sonic app, paid with Apple Pay; I came to the pull up kiosk, checked in like normal and waited... waited. Since I didn't receive my food I walked in the store (which indicated was aloud due to a sign on the door saying so) I ask about my order and out of complete shock to me; the female manager didn't believe that I ordered it. I showed her the receipt from the app, my ApplePay shows the payment. She became very short, with attitude claiming they don't have the order. I don't think that's my fault?? She called out food to be made for me. I reassured I paid, and no one brought me out the food. I apologized for the inconvenience and reiterated I had no reason to lie. Then the she had the audacity to say back, " well, I can't respond rudely to customers, or I'd loose my job. So yeah, I can't tell you your wrong." Like excuse me, all I want is the freaking dinner I paid for. I have never had an issue with customer service from any fast-food restaurant before, until today. I also find it, unprofessional for the manager on shift having a wrecked up manicure with 2 nails holding on. Definitely want the leader of your store looking better than how they act. I'm sorry to go off on this young "adult" but seriously, grow up. And the food I got.... 1 out of the 3 things were right. Got my burger, but wrong drink and at that point I was afraid she'd spit in my drink annnnd there was no tots I paid for, but again I didn't want to be harassed by the person in charge of store. read more

I'm not sure why I tried again but this location sucks. Children work here. They never get your order right. They're rude and inconsiderate and slowwwww. read more

This place is horrible regardless of the amount of customers. I pulled up to the drive through with 2 cars ahead of me and sat there for TWENTY minutes. There were barely any cars in the stalls. I finally gave up and moved to a stall thinking it would be faster. Boy was I wrong. I sat at the stall for another 20 minutes and had to keep pushing the order button because it would go off. It's not even busy. This is probably the worst service I have ever received, or not received actually because no one took my order. Definitely not coming here again. Don't waste your time. read more

I'm not a huge fan of Sonic to begin with, but I needed a certain menu item and I was starving. I don't know what the issue is with the chick taking the drive thru order, but she's f***ing rude, snappy, condescending, b***hy, and obviously gives ZERO f***ks about how she talks to customers. The girl at the window who handed us our order was fine. Probably embarrassed to have to work with such an unhappy girl. I'm not commenting on the food, because it's typically horrible as it is. That being said, Sonic should really start training people in customer service, seeing how people shell out money for the mostly inedible. read more

Love it here! Favorite employee- John, incredibly nice, very funny, and good guy in general! Food is also amazing.

To preface, my views are reflective of the management here more than anything, I don't really blame the teenagers who work here for having bad precedents set for them. Not a person who frequently makes reviews but this location has GOT to be joking. I used to work here so I am fully aware of how the order boards work. Today when I went to get my food through the drive through, I realized I forgot to order a shake. I pulled into a drive in stall at 7:35. After waiting until 7:50 without anyone taking our order, I walked up to the front door on the patio. I was seen by about 3 people but only acknowledged by one after waving like a crazy person. When I asked when our order could be taken, since the employee was standing RIGHT IN FRONT OF THE ORDERING BOARDS FOR THE STALLS and doing nothing, I was told that "the whole board is filled and i'm the only one taking orders." Okay, fair enough, but having been an employee myself i KNOW those stall ordering boards making a fairly loud beeping sound that will not go away until you take the order. If you have time to stand in front of the board, you have time to swipe your card and answer it, sorry babe. When I returned to my stall it was another 5-7 minutes before our order was taken. We then waited ANOTHER 15 minutes before anyone came out, and it was the same rude employee. Keep in mind that our order had been taken, it was one item, and the stall's screen indicated that Jaylynn had swiped for it and was bring it out to us. Supposedly minutes ago the order had been completed. I don't know if this employee was Jaylynn, but they came to our car empty handed and asked us what we were "here for." We let them know it was just the one item, they apologized and ran back in to make it for us. They came back and refused our money and gave us a large shake when we had ordered a small. That was super nice and I so appreciate the gesture, but this entire experience was ridiculous. We left at 8:20, meaning it was almost and hour in the stall just waiting for some sort of service. The old sonic motto was "out the door in under 4" not 45. Whoever is this stores general manager needs to step it up, an hour for ONE SHAKE is absolutely bonkers. I truly don't blame the kids working there for being stressed out, it just really adds to an overall terrible experience. read more

Sonic in Sparks at the Galleria..... awful. I ordered online and got to the restaurant 3 minutes before it was due to be ready. As instructed, I pushed the red button at one of the take out parking spaces and the guy said they will be out when it's ready. Just over 30min later the food came out. The girl came out and she was nice, apologized and explained that it was shift change, getting busy and the online orders were also increasing. By the time I got home, the food was barely warm. The onion rings were cold and they did not put in any of the condiments I asked for. The chili cheese tots were so greasy (literally dripping with grease) and cold, could not eat them. The bacon cheese burger had one little piece of bacon (see picture) and the burger was dried out. We hadn't gone to Sonic for the last three years due to the same issues. I guess we will not be going back. The management of the Sparks Sonic is poor at best. Sad. read more

Sonic Drive-In - Tiny piece of bacon and a couple pieces of lettuce. - Burgers Near Me - Sparks, Nevada

No signs saying drive up riding not available. Got blocked by drive thru customers. Service is horrible.

Literally cannot even get one frickin order right. Everytime I stop here it takes an unreasonably long time to get my order. And then the order isn't even correct. Not once have they done it correctly. Will not be returning. read more

The team here does not know what they are doing! I went at 8:55 pm on May 2nd 2023. There were only 4 cars here and it took over 40 minutes to get my order. The wait is definitely not worth it. Go someplace else. read more

Pretty disappointed with the way the service was. VERY RUDE!! Was really looking for to Sonic and the employee Attitude ruined it

Sonic at Los Altos, Sparks, in partnership with Yelp, held an amazing fundraiser for a deserving local non-profit, The Solace Tree. With a rocking DJ playing tunes in the background, we sampled some of the Sonic menu items like chili cheese dogs, jalapeno cheese poppers and fried mozzarella sticks. My favorite though was the corn dog!! A honey corn bread coating wrapped around a juicy hot dog, made a nice sweet/savory snack. The other plus was the menu inspired cocktail samples offered by some local mixologists as part of the special event. First place winner and my favorite offering was the Cheeseburger cocktail, presented by The Loving Cup, in Reno. Great job by Taylor and her team on this very worthy and fun filled event. read more

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Warning Gig workers!! Stall always broken in this location and the employees that works here has been un organize, always clueless on delivery orders or missing! read more

My family and I went to the Los Altos drive thru today at approximately 6:30 pm. When we got home (literally 5 minutes from Sonic) we found that we were missing our fries. Then we realized that the food was stone cold as if it had been sitting on a counter prior to being wrapped. Needless to say, I won't be going back to Sonic any time soon. read more

I have no complaints about the food or the service or the food , it's always great. However, since I've been using the order ahead service I like to tip the servers and there is no provision on the App to do that if I use my credit card and do not happen to have any cash on me. And Fry Sauce should be added to the menu , please. If tipping and fry sauce can be reprogrammed into the application that would be great for the customers and servers. Thank you. read more

This place sucks. They have the nerve to charge what they do for a chicken sling (seriously) what you want to do is sling it across the parking lot. A tiny piece of chicken in a bun, that's it. Their medium order of tots is nothing short of a small order, they are under cooked, (raw) and very greasy, there is nothing crisp about them. We will never waste money there again. Neither will anyone else we've talked to. You say Sonic and people shake their heads NO!!! Their food is as bad and as tasteless as their commercials, which are stupid enough to stop anyone from going there. The service is beyond SLOW. Never again. read more

I had the best experience tonight ! Due to the monitor being messed up my order got a little confusing HOWEVER... Jaime was so kind , very professional and within 2 min the issue was fixed ! I'd barely rolled my window back up and she was back with a whole new order!!! Ask for Jaime she's the best ever. read more

This is the FOURTH time they screwed up our food this month. They read our order back to us correctly but apparently you need a college degree to make a HAMBURGER correctly. Not hard to leave cheese off. Tonight, they made two burgers... both times it was screwed up. I left having eaten my tots and drank my drink before the third burger even came. Never again am I coming back here. I did not get reimbursed. I'm mad as hell. Of all the Sonics we have been to around the country from Minnesota to Texas... this one is THE WORST. read more

Whats not to love about a drive in. You do not have to get out of your car, you order into a speaker and the food is delivered by a rollerskating car hop. I grew up with a A&W drive in close to our hous e, so i am happy they are still around. Located in the galleria in Spanish Springs, there are www uite a few spots to drive in as well as a drive thru. Deb and I came for 50 cent corn dog night. They were freshly battered, fried and were very tasty. They were not greasy at all. In the past i have had there burgers and fries. I would rate them as good or better than in&out burger. Definitely. Will be back w hen in the s rea an f2f need a quick meal. Tip: Bathroom on side of building. read more

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I understand not having enough employees, however, I put in an online order and waited at stall where it said our order was being made. 5 minutes later I see a small sign that said pick up your order up front. We walk up for our order and they told us we had to go through drive thru which was wrapped around the building. Very poor management. Need bigger signs. Poor communication st the business and the app. Won't be back!!!! Hope more people will follow. read more

Paper written signs on building doors stating that orders are only being accepted thru drive thru. Then why have the mobile app available for ahead orders?? Ive been waiting at the stall for half hour, its 93 degrees out and not one employee has said a word to me nor have I received my order. I only ordered three drinks!!! Cant go inside and get my order because the doors are locked. The drive thru line has decreased down to one car a few times and still nothing! My name is on the stall screen, and my order still says "in the kitchen" since I pulled up. This is ridiculous. If you dont want people ordering ahead thru the app, then turn it off or get rid of the app!!! Atleast give a refund option so I can go order somewhere else!! I get in line and finally get my warm and melted slushes by an employee with a blank face whom handed me my order and walked off. read more

20 min wait for 2 kids meals in the drive thru! I asked to speak to a manager, guess what they told me? They asked me to pull over to the side and wait to speak with their manager. I'm complaining because of the 20 min wait and they want me to wait some more? 20 MINUTES IN A DRIVE THRU!! Boy I was heated, have you ever heard of fire in the hole? Well let me tell you, I was fired up! BUT all I had were two juice boxes. They lucky. SMH. read more