By far the worst Sonic experience I have EVER had. All of which could have really been forgiven if the customer service had been better. It began when ordering. We ordered three drinks, one of which was a vanilla dr. Pepper, an order of mozzarella sticks, an order of circle-o's, and an ultimate meat and cheese burrito without sausage. I order my burrito this way instead of just a bacon breakfast burrito because I love the tots and the sauce that usually comes on it, but I HATE sausage. The woman taking my order was so rude and asked "is that all?" And I paused to let the screen catch up so I could see if she got it all and she impatiently promoted me again, asking if I had anything else to order. I repeated, just to make sure, that I didn't want sausage on my burrito but she interrupted me, talking over me, and asked again if that was all, so I said yes and she told me my order. Some time later our order came out and the guy just kinda threw us our order and walked away. My burrito was poorly wrapped in the foil and when I opened it I understood why because the burrito itself was poorly wrapped, basically open, and had only sausage and no bacon. My guess was they made it, remembered id asked for a specification and made a guess that it was bacon, so they just opened it and took the bacon off. There was very little cheese, the tots were soggy, and it was mostly egg. Gross. We just tossed it. My roommate noted her mozz sticks were cold, and there was no vanilla in her DP. I'd have just given this as one of those guest satisfaction surveys but they didn't give us our receipt, probably for that purpose. I get that this stuff happens because I work in fast food but I'd have called them back and asked very nicely and with a tip for my food to be fixed had they been pleasant in the first place but at this point I didn't want to even deal with them, we still had a 5 hour trip back home after having been on the road for 5 hours. Maybe just a bad day but this was unacceptable. read more
