I've been going to this Sonic for years, and honestly, it's really sad to see how much this location has gone downhill. First the drive-in ordering stopped, then the inside closed, and now it seems like there is sometimes ONE person working the whole place. Taking orders, making the food, making the drinks, everything. I actually feel bad for the employees because I can't imagine how stressful and overwhelming that has to be. But at the same time, Sonic is usually busy, so of course the line moves ridiculously slow when one person is trying to do everything. It also makes me wonder how safe it is for an employee to be there alone like that, what if someone with bad intentions hurts them or a medical emergency happens. But what really pushed me to leave this review is the customer service. And this is NOT the first time I've had an issue with the same employee. Tonight I pulled up to the speaker because I had placed an online order. She was talking really quietly and fast, so I couldn't hear what she said. I said, "I'm sorry, I didn't hear you." Nothing. I waited and asked again, "Hello? Can you hear me?" Still nothing. I waited even longer and tried again, and she continued to ignore me. Then she started talking to the car behind me like I wasn't even there. When I finally got to the window, I told her I had been trying to tell her I had an online order but she wasn't responding to me. She said, "Yeah, I heard you, but I already told you to pull forward." I explained that I didn't hear her, which is why I was asking her to repeat herself. She just walked away. No "sorry," no acknowledgment, nothing. She handed me my order and closed the window. I completely understand being overwhelmed, having a bad day, or being stressed when you're doing the work of multiple people. I really do. But ignoring someone who is politely trying to communicate with you is not okay, especially when this isn't the first time or second time. I really hope Sonic takes a look at what is going on at this location. It used to be a friendly place and it's honestly disappointing to see it get to this point. I don't expect perfect service, but I do expect basic communication and respect. read more

8/14/25 Warm weather equals iced tea. I ordered and paid for it on the app and took the drive thru to pick it up. They didn't have any stalls with check in screens. Waited a bit. 1 car in front of me. At least, by the time I got there, the worker handed me sweet n low and said thank you! You could tell she was busy keeping up! Hope it gets better! Really good, refreshing tea! read more

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Improve the customer service. The dining room was locked at 11:45am. Had to go through the drive thru to pick up my online order and I let the employee know that the door was locked. A couple of customers behind left because the they wanted to eat inside the restaurant. read more

Bad service , walked in . No one in counter , therefore immediately walked out . That's the last time I stop there

The only thing I ever want here is tea and every time I get it it tastes like shit unless the manager makes it. Crazy.

Terrible service, online it says that they close at 10 here at 9:01 just for them to tell me they close at 9:00....no where does it say they close at 9:00. Awful service rude workers and overall disappointing. Don't come to Sanger often but, will definitely be an easy skip next time. Chuck wagon better read more

Horrible service rude employees. I ordered 3 items they didn't get my 3 items and had to reorder at the window and still got my drink wrong and said "well I already made it" instead of remaking the drink rolling her eyes just rude for no reason. Also still didn't get my 3rd item so I just didn't ask for it since she was already being rude. Mireya if you don't like working customer service don't! read more

Horrible customer service. Waited at the window for 15 mins before being helped. Took ten minutes to get our food. Lady was on the phone with someone while making my order. Disgusting and lazy people. read more

I ordered 3 medium nerd slushes and they all looked like this not mixed at all and it is very small for a medium. read more

Sonic Drive-In - Cherry Slush with Rainbow Candy - Burgers Near Me - Sanger, California

Hispanic girl worker in drive-in window went out of her way to be rude Three different times in one order!!! P never go there again luckily we don't live in Sanger!!! read more

Not sure how this place is still in business if they're telling me to come back in 10 minutes because they're too busy (I was in the lobby and nobody was there) and nobody's in line. read more

Sonic Drive-In - Burgers Near Me - Sanger, California

So now they don't let you buy ice wow 3pm Monday sep 9 rude employees at the window. Lobby is permanently closed. Joey

That girl Amanda at Sanger sonic was very rude to me , and called me a nigger in the parking lot All because I wanted a refund on my food and started arguing with me outside threatening to call the cops and then called me a nigger at the end . I have the whole thing recorded read more

just left the sonic drive thru ordered large chili cheese fries and paid $7 and got close to nothing Do better!! Ordered from Amanda the manager read more

Sonic Drive-In - Burgers Near Me - Sanger, California

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This place has really bad customer service. To start, my food was late and I waited about 20 minutes for my food along with my wife food as well. The bun to our burgers were hard as if they got microwaved, no napkins were provided or ketchup. The person attending us name was "Michelle" when I informed Michelle that our bread was hard and for her to touch it she declined, I informed her that we got no napkins or ketchup and Michelle's reaction was that they were only 2 workers working in the facility and could not attend everything, and she was upset that I had brought this up as if she was the customer. I asked her I would like to speak to a manager and Michelle said she was the manager, I informed her that she had poor manager skills and a manager would not respond to a customer in that manner. I recommend you think twice before visiting this place were there is no people skills or employees with leadership training. If I could give this place a no star rating I would. read more

Sonic Drive-In - Hamburger bun was microwaved and hardened. - Burgers Near Me - Sanger, California

Horrible. Placed an online order for a drink & ice cream. Was told it'd be ready in 20 mins. Drove from 20 miles away (it was the closest one to me!). Got there, parked & checked in. Waited for 15 mins & nobody comes out. Get in the drive thru & the lady at the window tells us that they're out of ice cream & don't have the drinks either. My card had already been charged & she tells me she can't give us the refund & we'd have to request it online & wait 2-4 days to get our $30 back ... Absolutely ridiculous. read more

Very disappointed in sonic drive-in went there the place which pitch black it was it 7 o'clock order a cone and a medium blaster waited in driving for 15 minutes got to drive in window was $10 was not giving a receipt the con was not even a single scoop and the chocolate ice cream in the blaster was just chocolate syrup and very few it was very bad will not be returning to sonic again read more

Just got some shakes and let me tell you they are some of the best shakes good service the manager excellent keep up the good work

I ordered online and it said it will be ready 8:56pm. I get here at 9:00pm and there is about 8+ cars in line. This location when you get there says drive thru only. Doesn't say anywhere on website or app that it is drive thru only. So I have to wait in this line even though I had an online order. This is ridiculous i might as well just came and ordered cause I have to wait in line anyways. I also called the store multiple times to ask if I had to wait and there was no answer at all. Lost a costumer. read more

Worst service ever. I waited almost an hour in the drive thru for 1 slushy. Its ridiculous how long they take here for no damn reason.

I picked up my son from school and we're headed to sonic. He was supposed to get a treat but instead the lady that was working, the drive-through was extremely rude. It was horriblehorrible customer service I've ever experienced for a fast food place. This is definitely a coaching opportunities for your employees!! please do better we don't need this in Sanger!! read more

I asked if the had any onion in the burger they said no but I still told them no onion when paying for food I am extremely allergic !!ughh Terrible customer service read more

Worst sonic ever. 2 people working and it felt like they were doing us a favor to serve us. Skip this for sure!!

august nine around 8 pm the girl on the drive thru took so long to give people their order becos she was giving our free food to her friends/family. greeting them and all mean while she had about 10 cars behind waiting. waited about 29 mins and the food was cold read more

Sonic Drive-In - this is the car - Burgers Near Me - Sanger, California

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It's too bad the food and slushees are so good that I have to keep coming to this place, but like many reviewers the service is not good most of the time. It often seems the ordering panels are broken and the grounds look dry, abandoned, and sad. read more

Drive thru lady very rude won't be going back rather drive to the one on shaw and peach in Fresno

Everyone should be aware that this place is a joke and never ever order food from here again !!!!We wait almost 45 minutes and had to call them on the outdoor order 5 times and they were rude by not answering the order machine .Couldn't even chase them down so we can get a refund .The town of Sanger should be ashamed!! read more

Used the app to order ahead before I left the house. Ordered 3 blast, thinking 10 minutes was more than enough time to have it ready, according to the app. I was wrong. Got an alert that my order was ready and to check in when I got there, so I did. Turns out the screen at the stall told me they just started my order. Okay, maybe another 5 minutes, not bad. Spent 20 minutes sitting at the stall for 3 blast. Tried calling the restaurant to make sure they got the order but no one answered. Decided to go through the drive thru, sat behind a car for another 5 minutes. Finally got to the window, told the employee my order, she handed the order right to me from the counter. A good portion of the top half of the ice cream was liquefied from just sitting. I understand this is during Covid, but other busy restaurants get full food orders out faster than they got ice cream. I gave them the benefit of the doubt thinking they were short handed, but after driving up to the window, that was not the case. Sorry Sonic, I'll give you another chance, but don't know when. read more

Came for the half priced shakes and slushes. Best craving to have and best place to indulge. Ordered at the drive in came out fast and tasted even better. read more

Sonic Drive-In - Burgers Near Me - Sanger, California

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Very disorganized. They don't fill the tator tots all the way. They initially didn't put the sauce in the bag. And when I asked for another they said that they'll charge another 25 cents for another packet. Wow. Don't go here. Poor management. read more

You order for you and your family they I only gave me one ranch and one bbq sauce .. the hamburgers were in the same wrapping paper had to open up every single burger just to see what one was mine the lettuce that was on the burger was brown smelling like it was left out for days other than that it was decent the drink was a lot more enjoyable than everything else the ice was little chunks for more drink in the cup read more

Horrible Service, Second time coming the first time they took over 29 mins just for us to go up to the window, food was cold and Rude workers. Second time coming we were waiting in line at 8:00 pm for some slushes and they close at 9 and we waited in line for over 20 mins just for us to come up to the speaker and tell us there closed. waist of time never coming here again read more

If i could leave zero stars I would.... This Sonic in Sanger has the worst costumer service I have ever experienced, they were lazy, and I waited over 30 minutes just to get my food and other cars were extremely upset behind me. If management doesn't clean house, this Sonic will go under very fast. It's sad to see a good franchise ran by employees with such poor drive. read more

Oh once again a Sonic stop, just enjoy those tall, Route 44 slushees!!! Have you had 1 if not get 1!!! You will not be disappointed, Quincy your thirst, and if you slurp too much they will make your brain burst!!!! Infamous brain freeze!! Location is okay, little on the busy side, well at least the times I've gone, oh wait happy hour!!! Yes happy hour is a must but be cautious , the wait can frustrate but worth the rush!! Sweet tooth, Sonic, thirsty, Sonic, tater tots w/ chili beans, yup Sonic!!! read more

Just waited 25mins in the drive thru for 2 drinks. Thought maybe the guy in front of us ordered a bunch of food, NOPE, all he ordered was drinks. Maybe wouldn't have been so bad if they were ready by the time we got to the window, but we had to wait even longer for them to make them once we paid. To make it even worse, our drinks were wrong! None of them said anything to us, or apologized, just took my card and threw a receipt at me. Can we also talk about the handwritten scribbled notes all over the place? Makes me feel like I'm in a dirty restaurant. Definitely won't be back read more

Pretty bad customer service! Been here twice...once, the girl at the window didn't even speak...I thought "hmm maybe she's deaf" but nope she yelled when I drove off without my card...I was so distracted by the bad customer service! The food was not tasty! And I usually love Sonic!! It's super slow here, probably because people have already come to know how bad the service and food is... But even though it was slow it took them forever to give me my food both times... i'll never come here again for lunch and that's too bad but thank goodness there is a Taco Bell and other stuff nearby! read more

Enjoyed our experience at the new Sonic. It's nice to be able to dine-in. Very modern inside. Large tvs to watch sports. Our order was timely and all food items were correct. Don't forget to get your slushy during happy hour! read more

Sonic Drive-In - Time to grub at the new Sonic in Sanger! - Burgers Near Me - Sanger, California

Their customer service needs severe improvement. We went through the drive thru and spent $40 for our family. We were asked to wait out front for our food to be made while others were served. We waited for our food 20 minutes. My food was wrong when we got home. I called and was told " they would remake it and to come back". The drive thru was packed with 6 cars. I parked and pushed the botton letting them know I called. I wasn't told they would remake it and be out. Instead was told to go wait in the drive thru line due to the heat for the order that they messed up. By this time I was unhappy with how this was resolved. read more

I never visited this one. I seen the reviews, but I'm a rebel and I believe businesses need a couple chances to shape up. That being said, I think it's very awesome they have dine inside option with very nice restrooms (I'm from Fresno and we don't have any of that). Staff was very attentive even though the register clearly reads to push button when ready, I was taking my time deciding and she asked if I was ready twice. I finally pushed the button when I was ready. She was very patient. I had a special request of no onion or onion ring on my burger which was completed. I also ordered a small tot with cheese. Everything came out hot and quick. Maybe 5 min (I rather wait and get cooked food than be impatient and it make me sick). Kudos to them for getting cheese on ALL my tots, something that rarely happens at my Fresno locations. I am assuming they took reviews into consideration and got a little more speedy. Places can be quite busy at this hour (424 pm) but it wasn't. This was overall a good experience. I'd say some locals may wanna give it another chance and remember how spoiled you got with the only dine in and inside restroom sonic in the area. read more

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During the pandemic isn't everyone especially workers suppose to be wearing masks? Or at least gloves? Well when I went through the drive thru the person who took my order was not wearing either one. I've also been there a couple times and the workers can be very rude at times. read more