Seems like they stopped caring about the food and customers. My friend asked for ketchup and she just got a tiny cup of it instead of packets or anything. Need another change of management or ownership read more

Never had their burgers before. We went the first week they were open. Waited 30 minutes in the long drive thru line. The burger was dried out. Put together sloppy. McDonald's taste better than this place and a lot cheaper. You would think a new place would want to get it right because word of mouth gets around quickly. Went back 3 weeks later to try their hot dogs. Only 3 cars in drive thru line. They never have a long line anymore even at lunch time. So word must have gotten out. So places never learn. Hot dogs were good. Also tried their bbq wings which were burnt covered in bbq sauce. read more

Horrible service. This is usually a go to for us to eat good food and hangout in the truck. We rang the red button with no answer for over 10 minutes. We decided to leave, still with no answer. Very disappointing. Gilroy all be our go to spot for Sonic. read more

This establishment is the WORST EVER !!! How is it ok to let customers sit in the drive thru Lane for over 20 minutes and then pull up and order some ice cream and their ice cream machine isn't working ?? And then top it off it's dark out and their outside lights are off and the stalls are closed. I swear this place has gone down really bad. Such a shame cause sonics has some bomb ice cream and shakes. SMH !! read more

The staff here is nice, the wait isn't long but the food is bad. Not in flavor but cooks are awful. Just plan awful. Either the food is cool or overcooked. On or the other every time. My hot dog was cold while my girlfriend's burger patty looks like beef jerky. If you want Sonic's it's worth going to the one in Gilroy. read more

UNDER NEW MANAGEMENT however still very disappointing. Show up at 8:15pm park in two different stall hit the button waited about 8min each and at no point did they come on the speaker n say stalls closed meanwhile u see more cars showing up n parking no signs that stalls are not working or notice from staff. Then I proceed to get in the long drive-thru line and they were out of the Fried Oreos and ice cream again had to wait about 15min in drive- thru they could have put signs on the menu or something. At this point I realize new management but still horrible service. Now I see why so many people go out of their way to Gilroy Sonics read more

I love there ice cream! I get a hot fudge Sunday, pretty simple but tonight I went to get ice cream with my sisters and I'm halfway done with my ice cream and almost swallowed a piece of plastic. It didn't come off my cup or spoon I don't even know where it came from. I did mention it to the staff and all they said was, we'll do you want another one. No i don't want another one. What would of been a better customer experience is if she would have been more apologetic about the situation and maybe offered a refund. I rate it a 4 star just because i enjoy the ice cream. read more

If I could give zero stars I would. I've been sitting here for almost a fucking hour. What the fuck? IVE ORDERED OVER AN HOUR AGO and still no one has approached me!! Don't come here. read more

I will never will go back to that fast food place ever!! First of all we ordered and and our order wasn't even right and when the female who attended me grabbed the money like if I was not gonna pay then gane me my bag of food and I asked for ranch and ketchup and she rolled her eyes. Bad bad customer service maybe they need some real training how to treat all there customers read more

I went to sonic in salinas for the first time and it was not a good experience off the bat. First off, the people who direct the lines have no idea what they are doing, they don't know how to safely guide traffic. Then when we got in a stall and pressed the button and it took 10 minutes for them to respond. After that when the server brought us our orders they messed up two of our hot dogs and gave us 6 inchers instead of footlongs. After we gave them our orders back they brought us what we asked they messed up again and didn't give us the pretzel dog we ordered, and this whole time we saw two waiters fall on their skates. I would give them no stars but that is not an option. read more

This is literally the worst sonic I have ever been to. We've been sitting here for 50 minutes and we still haven't gotten our drinks and we pushed the red but 20 minutes ago and no one has said anything, we have called the corporate office for our refund, I recommend going somewhere else because the wait is unacceptable. read more

Waited 20 minutes for 2 small slushies. They finally arrived but unfortunately without straws. The charge was $4.13. I had intended to leave a dollar tip but instead gave them $5.25 and waited for my change. The guy came back with .73. Hmm . . . Will NEVER go there again! read more

Slow service, waiter got our order wrong multiple times. Asked for ketchup multiple times waiter forgot many times. Portions are small terrible service. read more

Went again today asked for honey mustard and now sauce once again they forgot also I said chili cheese tots I got cheese tots with cold cheese read more

Unless you like waiting a very long time for your order, stay far away from the stalls. Seems they give priority attention to the drive thru but not so much to the stalls. They don't offer any condiments and don't give napkins as a standard. Two hotdogs and two drinks took 30 minutes to receive. I almost asked for my money back so I can go across the street to Carl's Jr which I know will treat me better. If it wasn't for my green apple with Nerds slushy that I ordered, I would have left. read more

Employees were rude and didn't know their own menu. Had to repeat ourselves more than once. Our food was cold and the employees were just inside chatting and eating. Would rather drive to Gilroy Sonic then come to this one. read more

Terrible service at all hours... Slow, incompetent and worse of all just plain lazy... The telecom system is also shitty as fuck... They need better training. read more

Ordered 2 route 44 drinks and both tasted like dirty ice with hardly any of the flavors we asked for. Nasty!

I came to this place they suck bad customer service and they were rude to me I won't never come back here sonci sucks

Do NOT eat here. I have given this location a lot of chances over more than a year, the final straw was when they gave me tainted food and messed up my order at the same time. I noticed they had given me the wrong side with my meal and was at first upset about that, that was until i tried my drink and noticed a taste that tasted a bit like some kind of cleaning product after a sip or two. I started to feel sick so i poured the cup out to discover that there was some form of brown slimy chunks that where either on top or the bottem of my coke, they where almost the size of a dime and had a almost meaty texture. Im never eating here again. read more

Worst experience ever! Extremely long wait. I had to repeat my order multiple times. After every item she needed a moment to figure it out. She didn't go over my order before we left the order window. Waited a long time. Then before we got up to the window, someone came out to get our card payment and deliver the food to speed it up. They said they were out or receipt paper so never received a copy of what was charged. Was told one amount after ordering then charged a different amount which was correct total. Also who runs out of ketchup???? Shakes were so so. Chicken sandwiches were made with chicken tenders and were the worst. I couldn't even finish eating it. Never again going there. read more

Came back for the car hop special today. Maybe my 4th time since they opened here. Burger did not in anyway resemble or taste the same as the last ones i've had? Scaled down version, small and squished, cheese cold and hard, definitely a lean slider if that, not good or worth the trip as i live a good 15 miles away. At least the tots were ok. Won't b back. read more

Was standing outside to try and order pushed the button stood there for about 10min pushed it again and someone got on the speaker and told me stop pushing it so I walked off what's the speaker for if I'm going to just be told with attitude to stop pushing it after I waited for 10 min read more

This was the worst service I've ever had. They messed up all my orders and took FOREVER to actually even take my order. Awful awful awful place, do not give them your money read more

- I visited this Sonic for the first time ever Monday, at about 9pm. The place was not busy. I ordered the double cheeseburger, fries and a Strawberry-something-or-other drink to go. - Immediately upon leaving the parking lot I ate a couple of fries. They were terrible. They were barely warm and were definitely Old. - When I arrived home a few minutes later, I ate the double cheeseburger and found it tasted pretty good! -- The Strawberry drink I ordered was... odd. It tasted like a bad 7-Up with a few sliced strawberries in the bottom... yawn.... - Perhaps I'll give this place another try another time, though I probably will go to In 'N Out Burger first... read more

Came here for a quick bite during a road trip and have been waiting for over an hour for a burger fries and a coke. I still have not gotten the food so I cant review the quality. Other customers around have been waiting similar times even if they only ordered drinks. Unless you have a few hours to waste I'd steer clear of this shithole. read more

I have but three complaints about my visit. The cheeseburger, which they call a quarter pound was mostly sauce with meat burned so it was almost as thin as a sheet of paper. My milkshake was one third whipped cream. The car stalls were closed since only one hop was working and on a break. Which reminds me of the only reason I like it. I get to cool my radiator while I wait forever for the food. In a review I deleted I said the junior size menu has the best food. It's still true. read more

Employees are mentally challenge and don't have the skills to do the job.The one taking the order tried to charge $2.89 for mini tater tots that are $1.59 didn't understand what was wrong. It took 4 minutes to get the right price. (I should have left.) I also order an all american hot dog, with mustard, relish, and onions (I did not say ketchup). It came with ketchup. They brought me another one without ketchup, it was cold. HOT DOG & BUN straight from fridge. When I question them about coldness of the hot dog, they said the condiments made it cold (no response to why center of hot dog was cold). They brought out a third hot dog. Before I even took it, I ask if there was ketchup on it. YES THERE WAS. I was ask if I would like a replacement hot dog or my money back. I choose a refund and ask if I could get it in less than 5 minutes? She then ask me again if I wanted a refund or a hot dog? I requested a refund in less than 5 minutes. She ask same ? and I responded the same. Finally I said go get my refund and stop asking the same ? I have not changed my mind. After 5 minutes and not getting my refund, I left. I also left the cold hot dog and trash in the car space. SO, IF YOU ARE NOT IN A HURRY AND DON'T MIND BEING OVERCHARGE, OR FOOD TEMPERATURE IS UNIMPORTANT THEN SONIC IS YOUR PLACE. read more

Should be zero stars! Used the app to order 2 blasts at 7:11 p.m. the app said it would take 5-7 minutes so we headed over. We waited and waited and "Adriah" (the person that the screen said was coming out) never came out. At 7:53 p.m. we requested a refund and asked what happened to our order the guy at the window said "someone hopped your order" (whatever that means). We won't be coming back as this was our second bad experience here. read more

Horrible service. They got our order wrong several times. Staff had attitude. Finally bring our food out, got home and realized there was no cheese on our cheese burgers, no sauce for our popcorn chicken. Called to talk to the manager to tell them about our experience. Nicely told her she should work with them on customer service. You could tell she didn't care. I know Sonic is better than this. Come on Sonic. We're trying to like you. Work with us here. read more

Horrible service, waited in the drive thru for about an hour just to get a melted shake and a water down slushy. Plus ordered another 6 piece item and only got 4 when I was charged for 6. Wouldn't want to come back read more

Literally the worst service ever.... the staff has no clue what they're doing. Came here two nights in a row and BOTH experiences were absolutely terrible. Would not recommend. We only came because it's one of the few places in this area open past 10. read more

Unfortunately, I didn't like it! Sonic is a perfect name, it's like space (intergalactic) food. My 13 year old daughter likes it though.

We drove into the place and thought we entered a monster truck Talley because of the speed bumps. We parked and ordered our food when the food came we wanted out tray on the window and he said " I don't know how to do that". And I pointed to the hooks but his tray was missing one. So he had to go back to get another tray.and when he came back the fries were cold, we requested me fries. It took them so long our food was gone. We finished dessert made love and our fries were still not here. They finally arrived with the fries by then it was too late we wanted a refund. Wanted to use the bathroom and the most lame excuse ever. THEY LOST THE KEY . Don't they have it attached to a tire iron like every where else? I'm retrospect I recommend visiting Carl's Jr. right across the street. Just avoid this sonic ! read more

Mmmm slushes are the best, food is ok. Here is the problem. This place doesn't have competent management. This is our 3rd time here this week. The first time we visited, the slushy machine was out of order, but that wasn't the problem. We waited in line for 31 minutes. When we got to the order station we where told the machine was out of order. WOW! How about a sign on the easel or on the window. Ok, the second time the service was just horrific the manager didn't care, they where over whelmed. The last visit we made we waited in a stalls for over 8 min. Before we where told they where not taking orders at the stalls. The place look dirty. If you get out of your car and walk up to the kitchen you will not buy any food there is you saw the mess and the food that they walk on. I am surprised the health dept hasn't fined them or put them on report. I visit Sonic restaurant every Chance I get, but this one in Salinas by far is the worst one of hen all. Employees are not courteous and thoughtful and the location quite frankly looks a mess. The general manager of the store in the franchisee need to take control of this restaurant. read more

If I could give less than one star I would. 30 minutes to get a hotdog. They forgot my drink and waited another 20 minutes and the red button was never acknowledged, so I never got my drink. Called and submitted a complaint. read more

This sonic's service really sucks. Went last night waited for 15 minutes, no one ever took our order, drive thru was moving faster. So we pulled out of the stall and went thru the drive thru. So today we tried it again, and the same thing sat there for 10 minutes and we left and went to Carl's Jr. Too bad for their lousy service because I love there food.. but won't be going back. read more

This place has gotten horrible on their customer swrvice!! They had my son and me waiting for over 15 minutes and still ddnt acknowledge us. If their boards were having issues someone shld have skated or walked their happy butts out to say somethimg. We ddnt stay read more

Service is VERY SLOW here. I ordered 2 slush drinks and waited for 24 mins, WOW!!! It wasn't even busy either. I understand if I had ordered food, but I didn't order food, just 2 drinks. I guess the Happy Hour price = to really slow service here!! I had to question 2 employees when my order was going to be ready. Apparently my order was forgotten so they quickly made my drinks. WOW!! SLOW SERVICE HERE!!! If I had not said anything to them, who knows how long I would have waited. I'm not sure if I want to come back. Another note: By me pressing the "RED" service button to order at the menu - you would think someone will answer & take your order. No one answered so I told one staff that nobody is answering to take my order. He insisted that I press the button & somebody will be with me in a moment. I waited, and waited then I pressed the button again and again hoping somebody would pick up. I don't think the button even works and the only way staff knows a customer wants to order is if they pay attention to the menu board when the customers come up in person (just as I did) to order. HORRIBLE SERVICE HERE. No wonder this establishment received a total of "1 Star" on Yelp. read more

Apparently online they say open until 1am Friday and Saturday but went around 12:15 and had already closed down and were cleaning up and didn't care to great us or anything. Never going back to this location. read more