My hamburger order was made incorrectly, but the staff handled it perfectly and fixed it right away. Melina was the one who took care of correcting my order, and she was very helpful. The other young lady working with her--I unfortunately didn't catch her name--was extremely friendly, welcoming, and helpful as well. They worked really well together and turned what could have been a frustrating experience into a very positive one. They even gave my dog a pup cup, which was such a sweet extra touch. I highly recommend this Sonic location. Melina and her coworker make a great duo, and their customer service definitely deserves recognition! read more

Oddly in the world of apps and smart devices/screens you still have to push the button to order your food. Otherwise same options you are used to at Sonic with a nice staff who brings out your food and are available for any concerns with a simple push of the button. read more

Sonic Drive-In - Burgers Near Me - Radcliff, Kentucky

I placed an order at 8:02 and collected it at 8:29. When I asked for an update at 8:15, a young woman named Malia said they were working on it without further detail. I requested another update at 8:25 and heard the same reply, again lacking explanation. I then watched an employee--possibly Malia--walk to her car and sit inside. My order arrived at 8:29, only for me to discover it had been on the burner the whole time. I am deeply dissatisfied with the service; waiting thirty minutes is one issue, but receiving no reasonable explanation is quite another. read more

A bunch of young kids that don't know what they're doing. They don't take their time to listen to you. They just think it's a game. They walk off while you're in the middle of talking to them. Don't stop to talk to you or nothing like that. Something's got to be done. read more

Wait 50 mins for an order through the app. Etown store does not do this.. so it have to be them. Food was cold too. read more

We ate here tonight got a super sonic breakfast burrito no tots in it an it tasted gritty and eggs were black from not cleaning the grill and chunks of burnt stuff in it we also got a couple burgers they had no toppings barely on them and they didnt read that onions were added so there was 0 definitely triple checked the receipt the footlong coney was def on the roller to long so not one item but the slush was correct read more

Some of the worst service I have ever seen. It took 25 minutes to get my food and there were only 4 cars at 9:00pm. It was a simple burger and fries order nothing special. No sense of urgency and a flippant attitude like they were doing me a personal favor just to get my order out. I used to like stopping by on my way home on Friday nights, but that is done. Never again. read more

The food is normally good. The service used to be great but now they take your order and barely get it to you. The service is slow even when there aren't many customers. They mess up simple drink orders. I miss the old crew that they had. The one from the past 2 months is not handling it very well read more

Thought this one would be better than the one in etown, took 20 minutes to get my order (even pre ordered with the app) and it was wrong. Had to turn around because it wasnt even close. read more

Awesome footlong chili and cheese hot dog!!! I have to break this habit but it's delish, only reason I didn't give 5 stars they run out of Ice cream Pickles Bananas Cheesecake bites half of their drive ups are broken and they need to allow tipping on receipts! But when the food is in stock yum! read more

Sonic Drive-In - Yummo footlong chili cheese hotdog - Burgers Near Me - Radcliff, Kentucky

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The foot long chili cheese coney is always good. My go to! One of the best things about Sonic is it's pretty much the only place left to get real crushed ice. Dr. Pepper with real lime and lots of ice. The best! read more

Sonic is Sonic is Sonic... go for the drinks, go for the happy hour drinks. The food ain't terrible if you're in a pinch. To be honest, the only reason we hit this one up so much, is because it's always on the way back to Ft Knox, so it's cool to stop and get a shake before heading home. However, this is when the new "cake batter" shakes had came out. Probably came here 6-7 times, JUST for that... and maybe got it twice. They were always "out". read more

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If I could give this place zero stars, I would. Ordered last night and waited for an hour for them to tell us that they're out of ice cream and chili. Okay no big deal. They were super nice about it and explained the whole thing and I just decided I'd be back tomorrow to pick up the order instead. Well it's now tomorrow and it took them 3 hours to get the ice cream out. No it wasn't very busy at all and they said there's just 1 persons making all the drinks and shakes.... So why does everyone else get their drinks first before me? No clue.... But thanks Sonic! TL;DR: Just don't eat here at all. Save your money and time by going literally anywhere else. read more

Terrible experience. Ordered 5 pretzels which was $11 and they were all burned. Every single one of them. read more

Sonic Drive-In - Burgers Near Me - Radcliff, Kentucky

The option for zero stars is not available so lucky day for you, sonic, you get 1. Serious investment needs to be made in both staff and equipment. Stall 24's button was pressed repeatedly and never answered in the 20 minutes we sat there. Meanwhile the stall next to us had theirs answered after oh let's say 10'minutes. Staff were visible through the windows and were all but hanging out bullshitting. Another one was out on the patio having a smoke which is gross in and of it's own but whatever. Let's hope he washed his hands before he put gloves on. In any case, after zero response, we have the eff up and decided a 10 minute wait in line at Freddy's for a drink was far more appealing. Seriously Sonic in Radcliff, get your shit together. You have some work to do. read more

I would give this location 0 stars if I could. I've been a few times and waited 10 minutes before I left bc of no service. Don't waste your time. read more

Lady was rude.. When I pulled up and pushed the button she sounded irritated and told me I couldn't order for 15 minutes.. I left to run another errand then came back for the same lady to say they didn't have ice cream or shakes, again with an attitude.. If you don't want to work at Sonic then just quit.. But she decided to give me attitude because she's irritated at work.. read more

Decided to try the new crave double cheeseburger so I ordered one without pickle and tomato. What I received was a regular double cheeseburger with no tomato and literally TEN pickles! The last time I was there about a month ago I couldn't even get anyone to take my order. This location used to be at least decent but it's absolutely horribly now. I'll never be back. read more

Can't overstate how bad this sonic is. Countless times they've botched the order, took forever on simple orders, and even turned the lights off on people waiting for their food cause they closed. Alone the problems plague all fast food restaurants, but this one is good at all the things that make you consider not going back. read more

What has happen? They have a 40-60 minute wait and when you get the order it is not correct! Ordered a cookie dough shake and it was a few cookies on top and vanilla ice cream really ..... so disappointed. A diet cherry lime aid - that was grape ugh ‍ read more

Went down to the sonic today for a bite, thought I would share my experience. Let me start by apologizing for whatever I did to deserve the contempt nay, the disdain of the custodians of nourishment personing the bastions of flavor within. I must have wounded them cruelly to have invoked their ire, surely I shall burn for all the ages in the fiery cold of lonely hell, where there will be gnashing of teeth and hunger. Indeed, though I walk through the valley of the shadow of hunger, I shall keep walking past Sonic of Radcliff. So it is that on a fine afternoon my crew and I arrived, weary and famished at the gates of the drive in, and to the window went. Friendly, was she, and took our orders multiple with glee, and timely of fashion provided, For my compatriots company, and me. Luncheons of heft, of weight and mass and substance the quality of which one would have called intrinsic and related by nature to the character of such a provision, there was not among our company a mind divided and go forth from place did we. TO DINE! TO DINE! TO DINE! said he, no sooner than we'd reached safety. Then it was with tearing and gusto, reveal did I, from veiled mystery within the confines of my brown paper sack. VERILY! ABOMINATION! NO SANDWICH IS THIS!! Trickery. Sadness.... Sadness in a bag. It was then, and too late I realized the devil had stolen away. Away my luncheon. Away in my bag of nourishment. It was then, and too late I did realize, I am already in hell. A sandwich hell, a hell stale, flat, warmed over-long bread, of soggy pickles and oh, OH! The ketchup, the ketchup was all the flavor, endless rivers of thin, watery red hate, lettuce grown, watered with the tears of a thousand tortured puppies. Sickness was upon my plate. The devil laughs now, his hands full of lies, hamburger shaped lies and he laughs, for he's made off with my life force, my time. Secure in his victory he wastes no more time on my company of lost and hungry souls, abandoned are we to our gnashing of teeth and cold, foolish bellies full of lies. So I say, Walk softly through the Radcliff. Steal your eyes from this place, know that disgusting sandwiches await thee here. You have been warned. read more

Best service!!! Busy Friday night. Ordered they said it could be 25 minutes, I really wanted unsweetened tea so I said I would wait, less than five minutes I had my food and tea!!! Definitely worth the 87% tip I left!! read more

I would give 0 stars if possible. It took them 45 minutes to get my food order (meal for one person) and drink out to my car. The drink order was wrong so I took it inside and asked them to correct it. They said they would have it right out so I decided to start eating while I waited. I finished my food and still didn't have my drink back. When I went inside they had totally forgotten about my order. I recommend you just drive a few extra miles down the road to any other restaurant in the area. This whole experience took me over an hour. read more

Sonic is a great place to stop when you're wanting to just relax and grab some quick food. The Sonic Drive-In in Radcliff, Ky is good but it has some downsides that is common throughout all Sonics I have visited. The first one that stands out to me is it is a bit pricey. The food is very good for fastfood, but I always leave regretting spending so much. You can expect to spend $10-12 for yourself to fill up. The second major downside to Sonic as a chain is the wait. I don't know if Sonics that are out of state are faster, but I always seem to wait a while to get my food. This Sonic does not have a Drive-Thru so you are forced to wait in the stall, which in my opinion, is all part of the Sonic experience but it may not be for everyone. These two factors are not enough to stop me from going to Sonic. I love their food and I think they have some of the best hamburgers and milkshakes in the area. If you are visiting, and do not have Sonic where you live, I would strongly recommend trying it at least once on the way to your destination. read more

If you want half a** service then this is the place for you. We were given a Fanta that was just carbonated water and when I said something a young lady told me "well we are out". I said "yeah I can tell so why did you give me this?" Her response set me off "we are busy". read more

I love sonic but If you value quality and you value your time don't EVER!! Come to this sonic I've been disappointed every single time I've visited this sonic..most recently waited 30 mins to order someone came on the Intercom to say sorry pressed the wrong button then left...ending up ordering through the app still a wait matter a fact Im still waiting as I type this review. Only reason I'm still here cause it's a pain finding someone to get a refund from!!! read more

This is one of my favorite fast food joints. Great deals and tasty drinks. They also have an added value meal where you can get tasty treats at a low cost. The drinks are usually the main reason I come to Sonic. From 2-4pm is there drink specials, drinks are all half off, and they have 99cent corn dogs. The options are endless when it comes to choosing the type of drink you'd like. The service is a tad slow. There is also not a drive thru option, like some Sonics have. Overall, customer service was friendly and efficient. I recommend trying the pretzel twist, it was warm and had the right amount of salt. read more

Don't eat here people there's mold inside I used to work here. Sorry about it all guys. The people don't work and the managers are lazy. The grease is not changed and you stuff sits under the heat already cooked for hours. I wish I would have taken pictures but they don't clean out the machines or nothin. And there's mold all in the ice machine. I worked there around a year ago then worked there here recently. I worked one day and knew that I couldn't serve people that mess. Grease was black and again mold everywhere and there's about one person in there who works. Give her a nice tip if you see her. Thank you. PLEASE DONT EAT HERE YOU COULD DIE. read more

This is the slowest Sonic I have ever been to. Not only did I wait for 48 minutes on a cheeseburger with tots, when it came out it was completely cold and soggy. Their excuse was that only one person was available to deliver the meals but when I went up to ask about my order, bags of food were ready...just sitting there, getting cold. I definitely do not recommend this restaurant. What I thought would be a "fast-food" pick up ended up being a "buying groceries last minute to make my own damn burger" kind of night. read more

Horrible service & the manager was very rude and threw the reciept at me and told me to fuck off. Will not be coming back.

Update: returned hoping my last experience would not be repeated. Nope - same bad experience. During this visit, I witnessed 6 separate customers come to the door to complain after waiting an hour or more for their orders. Staff was rude and defensive. Do NOT come here if you are wanting fast service. read more

Waiting and waiting and waiting for my order after placing it on the app. Ordered 30 minutes ago, checked in 15 minutes ago and still waiting. Cars have come and gone beside me and I'm still waiting. I pushed the button at the stall and waited for 10 minutes before someone finally responded. My card has already been charged... I checked it with my bank. How hard is it to make one shake? read more

Today around 3:25 i pulled in. I have yet to be able to place a order. I've been prompted to press the order button 3 times time. I would love for an team member at the minimum to at least come out and say it's a delay or whatever the case may be. This is way to long to be waiting. There have been vehicles leaving for the same exact reason. Love the food the service is usually great but idk about today!!!! read more

I've been waiting for a 1hr to get my food and no they were not slammed with orders. This is insane.

I don't expect much from a fast food place. Just hot food and no longer than a 20 minute wait. I've gone to this Sonics twice and left empty handed both times once by choice. First time Thursday night I got there at about 9:15 PM I order and everything. At 9:35 one of the workers see me and says "I'm sorry how long have you been waiting"? I reply "just 15 minutes there about" she then says back to me "oh well I'm sorry but we just closed". I don't reply and just drive to the Mcdonalds down the road. The 2nd time I went was on a Sunday morning. I order at 11:15 and don't get my food until after I reminded them that I still exist at 11:51. I then was asked if I wanted to add anything to my order which I said no. I understand mistakes happen and was happy enough to just get my food. They then give me my food and it's barely warm. I'm sorry but if somebody waits almost 40 minutes you can't give them barely warm food that food better be hot. Like literally if the persons already waited that long just make sure the food hot and fresh so it was at least worth the wait. I decide to get a refund and wait another 15 minutes to get that refund, at about 12:10 I finally am free to go. Once again I left to the McDonald's down the road after leaving Sonics empty handed. read more

Sonic Drive-In - Proof of my refund so you know I ain't lying. Folded to protect my card info. - Burgers Near Me - Radcliff, Kentucky

I couldn't figure out how to leave a half star because I'm on my phone. This place is 2 steps past trash. You ask for it they didn't have it. They closed at 11 but shut the oil/grill down at 930 maybe business was slow. They get a full star because the lady was very polite telling us they didn't have anything. read more

After living in Hawaii and hearing everyone RAVE about Sonic, I was dying to get some! Not sure what everyone sees in this place, but it's pretty mediocre. Footling Coney dog was soggy, although it tasted fine. The batter on the onion rings is a little sweeter than I would prefer. On our last visit. We waited a good 20 minutes (at least) before our food came out. The location is convenient to Ft Knox, so I'm sure we'll be back, but expectations aren't very high. read more

Horrible place horrible "POS" manager as she/he called themselves, waited 30 minutes for a mobile order to be brought out to us AFTER we had to call the store, a bra less ( literally)slug came out holding an ice cream melting down its arm and said they no longer have what we ordered and I can try to get my money back or order something else but "it" doesn't have time to wait for me to decide , threw my receipt at me and told me to "shut up" and slithered itself back in to sonic , nasty dirty house shoes and all, great job "Leesa" you lost a long time customer now go back to your hole you came out of!!! DISGUSTING PIECE OF TRASH read more

I'm extremely patient when it comes to restaurants. I worked in them when I was younger and understand that there are problems. People don't show up, you get busy, etc. However, this is the only time I've left a restaurant without my food. I waited about ten minutes to order, forty minutes for a single sundae before buzzing back in to ask about it, they answered and said it would be right out. I waited another twenty minutes before finally leaving. I do not recommend. I saw multiple people getting out of their cars to ask about their food so I can assume that mine isn't an isolated incident that day. read more

So we decided to grab dinner and my kids wanted slushes. It's spring break, so why not? They requested Sonic, so that's where we decided to go. I really tried to be patient the entire wait for my food. 50 minutes later though, I am starting to wonder why it's called fast food? It took over 50 minutes to get my food and it wasn't even hot. When I gave feedback it was pretty much ignored. Horrible service! I not sure how this place stays open if service is like this all the time. The managers here need to figure something out, I wouldn't want to work in a place where things ran so poorly. read more