We were just passing through town on our way home from the beach when we ate here, so we were super tired and just wanting to get home. The food came out really fast--faster than normal for Sonic--and everything was just how we wanted it. My husband is a food snob when it comes to how he wants everything prepared, and they did it right, so he was thrilled about that (me too, because I didn't have to hear about it!). The waitress was kind and efficient and got everything taken care of quickly. We were in and out in five minutes, which I really appreciate from a fast food restaurant. That's how it's meant to be done! :) read more

I went there yesterday for a Diet Coke. I waiting 15 minutes for it and it was disgusting. I told them there was something wrong with the carbonation. Went back today and it was worst. No quality control. I will not be visiting this Sonic again. Management and ownership do not seem to care about customers. read more

Not only are the drive through staff rude but so is management. When you try to explain what is wrong they just want to throw crap at you for free. I dont want anything for free. I want myself and loved ones that I order for to be treated with respect! It doesnt take much to be kind! read more

Placed an online order, waited 20 minutes after it was expected to be ready. Walked up to the door and could not get help, told the server they need to do better because 6 other people got orders and we were waiting on a simple sandwich and 2 drinks. After the comment the server got loud and raising her voice then the manager came out and started yelling and called me a white honky cracker, threatened to come out fight me and then when we left we drove around to the exit all for them to throw a drink at our vehicle. We got home and the food was cold, the drinks were not right and wrong sizes. I have given this place multiple chances to do better but this store cannot be helped. I will keep making the 20 minute drive to another city and get proper service and quality food. read more

We left after picking up our order and had to go back because they left out my grandson's pretzel sticks. When we got home to eat our burgers both sonic burgers had no beef patty. I guess vegan burgers are on the menu now. read more

Very fast and accurate order....although I would rather not see purple hair and nose rings

Extremely rude personnel and poor service. Do not go to this one. Avoid it and go to one that doesn't take 20 minutes to complete an order and does not have such horrible customer service. read more

The staff is very rude including Katelyn and Christen the managers on dirty. The food was awful cold tater tots, foot long chili dogs prepared wrong and milkshakes half full overcharged on order and fills drinks full of ice with barely and drink in cup. Don't deserve one star read more

My friends milkshake had, literally half a banana in it. Besides the 40minutes waiting to get our milkshakes, they didn't even took the time to blend it well. read more

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Terrible place. Not a single thing good to say. Wait times are ridiculous and food if the machine works or they have ice is mediocre at best! Best advice go somewhere else to spend your money! read more

I just moved to Millbrook and have been to this location twice and both times the wait has been atrocious. By no fault of them employees who are running around like mad men trying their best. I waited 13 minutes just for someone to come on the intercom. Then you have to wait another twenty minutes for your food. This is NOT an employee issue. It's whoever schedules so few people to work when traffic gets this high. I feel sorry for those who try to eat here. I feel even worse for those who work here. If I'm going to wait thirty minutes I'm going to a sit down restaurant. Not fast food. I'd save time by driving to Prattville's sonic than waiting here. The app also doesn't show this location as an option to order at despite having ads for the app up so you can't "skip the wait." The positives is that the food is fresh and hot and the employees are always working very hard. The food quality and quantity is great. They are also quick to respond in trying to fix issues with food. That being said I will not be coming back. read more

Terrible wait time and never have ice cream. When you order through the app they don't give you a refund. You have to dispute the transaction read more

i ordered fries and they gave me tots. it's very frustrating and i am angered.!!!!!!'

Food is always decent,just takes so long! I've waited 20+minutes at the drive through so many times that I've come to realize that's just the way it is at the Millbrook Sonic. The food is just like any other sonic,but other locations don't take near as long. Never understood this. read more

We had to wait 48 minuets-1 hour just for two blasts but when they came back they said "we are out of cookie dough". Then we waited a few more minuets. They did not even ask us what we wanted to replace it. I do not recommend this sonic place and am never going there again. read more

Majority of the staff here really disrespectful they have really bad attitude . Went today with my boyfriend and he asked him for blue raspberry slushy as the girl in the intercom proceeded to tell him that that they were out of the blue raspberry and then all we heard was watermelon and green apple so he said OK all of it I will have a watermelon then in which she got an attitude and said And I yelled at home I just said w and I yelled at home I just said we out of watermelon and green apple. As to which I told him you know what will just go somewhere else until the girl on the intercom honey you need to work on your attitude and we left by far the worst service I've ever had at a sonic which sucks because I love the pretzels read more

Damnit man todays date is the 23rd of june and the time is 6:30 pm just called them to see if they have any onion rings this is what sonic is famous for but guess what they are out again no lie this has been going on for over 10 weeks they never have onion rings fire the manager now no excuse in this read more

I ordered just a bag of ice and it's tacking way to long I've waited over 10:00 min wtf

Attempted to eat here today. Burger was cold, cheese wasn't even melted. Had so much mustard, ketchup etc it was all over the wrapper. Onion rings had more batter than onions. It all went in the trash, waste of money. Won't be back! Waited 20 minutes for food. read more

For a Sonic, I guess it's OK. Most of the food has the same flavor to it, I suspect they use the same grease to fry everything in. Once in a great while I can stand it. read more

Yeah, I'm done going to this location. Every time I go through the drive through, I get a dirty look from whichever girl is at the window, and they say nothing. The most recent time I went through the drive through, she just stared at me, gave me my order, then after I said "thank you" she shut the window as she gave me a super ugly look. That's absolutely pathetic. If you are that miserable working somewhere, just quit. They need to just replace everyone at that location. The management can't be good if that's how they've acted towards me almost every time I've been at the Millbrook location. I don't want spit in my food either, thanks. read more

Just picked up a Turtle Blast and a Cookie Dough Blast to take home to my sick daughter. When I made it home both of them were just vanilla ice cream! read more

We stop here because I luv there Cherry Cokes and Cherry Sprites we also get shakes and almost every time after waiting too long .One of the drinks is wrong. I'm just completely confused as to why drink orders are so hard to get right. My strawberry shake was not even mixed it looked like vanilla with a few swirls of strawberry. I hate to give up my drinks but you can only give a place so many chances. read more

If I could give this location zero stars, I would. My husband and I just went through the drive through and had to wait 20 minutes for our food. (wings & cheese fries). None of the wings were labeled so we had to guess which flavors were which. We waited the longest on our "cheese" fries because they were cooking. Whatever they were cooking it in must have been broken because the cheese was barely melted. By the time they got to us (half full fry containers) they were so cold that I had to tear the fries apart that had cheese on them. And lastly, with 3 orders of wings (6 piece) there were NO sauces. Whatsoever. We live less than half a mile from this location and go to it simply out of convenience. Not anymore. We will take the extra 15 minutes and drive to next location. This isn't the first time something like this has happened but each time we give them the benefit of the doubt and return. If you want cold food, messed up orders, and long waits this location of sonic is definitely the place for you. read more