A few things went wrong, but overall it was a below-average experience for us. I remember sonic having good burgers and my wife and I stopped on the way home. Here's what went wrong, 1) the card reader didn't work on the order menu kiosk regardless if I attempted tap to pay or inserting my card - they had to come out to the car with a portable point of sale system. 2) we both ordered meals with tots and we got French fries. The fries were crunchy and salty (good) but they were warm (not fresh) and the oil tasted like it needs changed (yikes). 3) My burger was just okay. the patty didnt have much flavor to it as compared to In-N-Out (our new fav). 4) I had to hop out of my car to help with my toddler in the back and I could not get out of the car so I had to back out of my spot to avoid hitting the menu kiosk with my door. Otherwise, the service was good and the food came out pretty quick. read more

Got my order wrong. The order screens are in bad shape and many don't work. The shakes are not as good as the used to be. Too bad. We used to like Sonic. read more

This is probably one of the worst restaurants fast food ever this is my third time here and the first time was just as bad. They take 30 minutes to make a regular cheeseburger and fries on top of all of that they bring it out and it's the wrong order they give me a hotdog so they go back inside for another 15 minutes to get my order on top of that. They said they will refund me, but it will take three business days and I had to pay for the food again because they charge me for the wrong item. I don't know who the owner is but you need to get your staff together or you will be going out of business. read more

Stopped by here just to grab a snack. The food was hot & tasty. The employees are friendly. The only takeaway is the wait time. However good takes a while. Will definitely go back if in the area again. read more

There is one lady that works there who is awesome. Very friendly and always gets my order right. The rest of the staff are friendly enough but they're kids and they don't listen. You tell them easy ice and they bring you a cup full of ice and about 4 sips of whatever you're drinking. Seriously why am I paying 3.59 for a cup full of ice with a hint of cherry limeade? They also do this annoying thing where the screen says someone is on their way with your order and then about 10 minutes later they actually bring it out. I may be exaggerating on the delay but it is definitely noticeable. read more

The food is fine, but the response time is absolutely horrid. I've been jumping from stall to stall for about 20 minutes and all I want is tater tot's and a sundae. Half of the machines don't work. Pro Tip: if the screen is black, it doesn't work. 3 also doesn't work. Even though the screen is lit. Edit: it took about 30-35 minutes. read more

Consistently poor quality food. Five times I give them chances and they get it right once. Always something wrong with my order such as stale hotdog texture. Chewy. Fries are either not cooked long enough or have sat too long under light. My last cherry limeade here had no cherry, no lime slice, something I'm very used to seeing at other locations. Whoever heard of a Cherry limeade missing both main ingredients in its name? Try the Wylie location. It is like night and day. read more

We stopped by to get five drinks, a burger and an order or cheese sticks. We waited over an hour. When we pressed the button to let them know we had be waiting for an hour and that we couldn't wait any longer (we had an appointment) they just said okay. Didn't even care that we were leaving or that we were waiting over an hour. read more

Typical fast food. They also need to put signs on their "out of order" bays so the customer can see it before they pull up...then have to back out to find another bay. read more

The employees here are horribly rude to their customers. I went this past weekend and they were busy and have no issue waiting when places are busy but they need to train their employees how to properly talk to their customers. When I went to order all the employee on the speaker said was were busy it's going to be awhile and then ended the conversation. No courtesy at all. I don't know how this place is still in business with how they treat their customers. read more

The service is ok but the food is horrible. Almost every single time I order a burger they will get something wrong. So I started to order on the app and they still get something wrong or forget something. The cook will nuke the burger and it has no flavor. They will put tooooo much sauce or the wrong sauce. I would not recommend ordering food from this location. read more

Out of tater tots and onion rings.... girl had to constantly go back and forth to kitchen because they were having radio issues so it took me 5 minutes to get my order to her, then waited almost 10 more minutes for order and they don't even bother putting ketchup inside burger (outside bun covered in it!). In top of that...not even half a slice of cheese in burger! What the heck??? read more

Sonic Drive-In - Supposed to be a cheese burger - Burgers Near Me - Lavon, Texas

I wish it gave me the option to leave 0 stars. I will never stop at this location again after todays experience. I ordered an Oreo blast to just pay for a cup of solid ice cream with maybe a piece or 2 of Oreo crumbs on top. The more I mixed I noticed my blast wasn't even mixed so I paid almost $4 for a mini kids cup of plain ice cream. A carhop came to my car and I showed her and instead of trying to fix the problem all she said with an attitude was that they have a machine that measures their candy and if I wanted more Oreo I would be charged. Never once apologized. She then called the manager, who was not at all helpful. I showed him the cup of ice cream and he said the same thing if I want more Oreo I would have to pay for more. Again didn't receive no kind of customer service. I hope they both take training classes on how to provide good customer service because they did everything but that today. I at one point in my life worked for this company and I'm ashamed of what it has come too. What happened to providing good customer service and making things right for the customer. Instead tonight I drove home and stopped for my own Oreos at a store to add to my plain cup of soggy ice cream. This is what they call an Oreo blast. Safe your time and money people. read more

Sonic Drive-In - Burgers Near Me - Lavon, Texas

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Best Sonic experience I've had! Bread was super fresh, food was hot, vegis cold, drinks delicious and service was excellent. We pass others to go to this one! read more

I placed an order for 27 drinks as a treat for staff. They were courteous and professional and had the drinks ready at the time promised (I called ahead with such a large order). The drinks were labeled and in drink carriers. They even helped me put them into boxes. Staff was prompt and courteous and I would definitely recommend and visit this Sonic again! read more

The new joke in our family is "how will Sonic in Lavon cut corners this time?" You order a blast you get half ice cream half blast. Your burgers come with half the toppings. No fruit in your drinks anymore either. Can we get new management please???? read more

They made me wait for a long time and their tablet things are not working but they didn't put a sign that it was not working

Oh boy, where do I start? I love Sonic! Their limeades are the best! I do NOT love (or even like) this Lavon location. They got my drink order wrong - I ordered a Raspberry Limeade and all I got was Sprite. I didn't realize until I drove away and tasted it. Getting orders wrong is very annoying to the customer, but that's not what bothered me. I repeatedly try to call this location and simply get a refund but either the line is busy or it just rings and rings and rings (see attached picture for proof, 0970 is the store and 6642 is customer service). Since there was no answer I called customer service who said there was nothing they could do but would pass a message to the store to call me. Do I think that will happen? You guessed it, no. I don't know what is worse, the inability to get a simple drink order right, the fact that the store never picks up their phone (probably to avoid complaints since it probably happens often) or Customer Service's lack of service. I suggest you bypass this Sonic and either go to the Rockwall ones or Wylie one. read more

Sonic Drive-In - Proof that Lavon Sonic does not answer the phone - Burgers Near Me - Lavon, Texas

I only gave them a 1 star because I couldn't leave zero stars lol. This place is awful. I went to 3 different stalls thinking they were broken with zero response from the crew. Trash read more

Literally the WORST Sonic I've ever been to. They're seriously incompetent or something??? They're out of stuff all the time ! They're rude. Slow. And I literally don't know why I gave them like 3 chances. It's the location. Perfect location but they need some serious help. read more

Placed order using app, then checked in when i got there. Didnt get confirmation and finally pushed red button for service. Waited approximately 4 minutes before someone finally acknowledged, when I started backing out of stall. Very poor service. read more

Worst experience I've ever had at any Sonic!! Been here 30 minutes and counting for 4 drinks and some mozzarella sticks. Called in to check on the wait time and was brushed of with "we'll get it right out". I know it's just a Sonic but this is horrible! read more

Still waiting after 25 minutes for 2 drinks! It's not packed, just terrible service... I know. What do expect....

This was the worst Sonic we've been to! Our popcorn chicken was dropped on the ground, then my husband had to wait until a new order came out! He asked for an extra ranch dressing which they didn't bring! My husband's meal was supposed to include an onion ring! It was missing and the gravy was watery and grey! Will not be returning to this Sonic. read more

They are only getting one star because I am unable to give them zero! We moved to this area in May and have given this location multiple tries and after tonight I am DONE! They are the slowest and rudest place! We waited over 30 minutes for our food and there was no explanation as to what was taking so long or an apology for the wait. Had I wanted to wait longer for food I would have gone to a sit down restaurant and enjoyed my dinner. I will drive further next time into Wylie or Rockwall if we want Sonic. This location will never receive my business again! read more

Always out of bananas! How hard is it? We live in Lavon and this is the only fast food restaurant in town. Half of of your ice cream menu has bananas in it. read more

Food takes over 30 min to get. Stalls and lights are broken and never repaired. Avoid this location if you hope to get food in a timely manner. read more

We ordered Super Sonic Burritos the first order was wack." But, I called to report it the Mrg replaced our order and it was made correctly." "( Satisfied)"!!!! read more

The only reason why this place is getting a wine is because the servers are actually kind, we live in the area not much to choose from food is always either wrong or cold. I came one day before lunch time around 10:30 in the morning and no one ever answered the buzzer sat there for 15 minutes, everything always takes forever. Begging for another option out here read more

Very nice and speedy service too bad the road is under construction to get into the place.

Who ever is putting together the food at the lacation in lavon needs to learn the menu, and everyone needs to learn how to listen. When you order a #10, your supposed to get a chicken sandwich with ranch lettuce and tomato, not just a dab of ranch the size of a penny and no lettuce or tomato. And when you order a chicken wrap and say no tomato, it doesn't mean no lettuce as well. read more

Do not stop at this location. I had to give my order twice because the first attendant just forgot about me. It took 15 minutes to get 3 Route 44 drinks! Really?!? Not a very courteous staff. Do NOT waste your time or money here. Sad Sonic. So very sad. read more

I came here at 11 pm on a Friday. The website says that this sonic is open until 12am. However, I don't see any cars or employees in their cooking area, what is this service? I am shooketh. I want my burger damnit. read more

if you want your food to be fresh and you are in a hurry!!! don't come here!!! the food will be old and you will wait a good 15 mins for it...this happened to me not 1 time but, 3 times. i like to give ppl chance and i know things can happen but, not 3 different times on different days etc. read more