Wow... I have never received such poor customer service at a restaurant in my life.
I picked up an order of honey bbq jumbo popcorn chicken and an order of mozzarella sticks (which was supposed to include marinara sauce) to take back home to a child who wanted it for lunch. Upon opening the bag, it was discovered that the chicken had barely any sauce on it and the marinara sauce was missing from the order entirely. I was out working in the yard and was unaware of all of the issues. After discovering what had happened & seeing that the remainder of the order was in the refrigerator, I waited until we were ready to leave again and stopped by Sonic on my way out of town.
Upon arriving to Sonic, I told them that I wanted to get a credit/refund on my order because it was missing items and wasn't properly prepared. The female went inside to talk to the manager and said that they wouldn't issue a credit unless I had the order with me. I gave them the bag that the order came in and they said they wouldn't issue a credit because some of the food had been eaten. At that point, I asked to talk to the manager.
The female went into the building and came back to the door of the building and said that the manager wasn't going to come out because she was too busy. I shut off my car and went to the building myself. I was told that I couldn't enter the building and that I needed to shut the door. I told them that I wasn't going to shut the door until I talked to the manager.
After waiting patiently for 5-10 minutes and hearing multiple employees make passive aggressive comments about the door being open, I asked when the manager was going to come talk to me. I was told that the manager was busy and multiple employees felt the need to insert themselves into the issue by pointing out that the food had been partially eaten.
I also said that if they didn't want to give me a refund, then they needed to remake my order. At this point, they had not only given poor quality food, and terrible customer service, but they had taken the remaining half of the order and thrown it away so they couldn't even give that back to me. They had also conveniently thrown away my receipt which, I'm sure they thought, would prevent me from filling out a survey.
Once the manager finally came to speak with me and I explained what happened, she agreed to give a refund (more on that later). She asked where the female from outside had put the food and my receipt and she said that she had thrown everything away. I let the manager know that I had taken a photo of the receipt and she asked me to provide it so I did.
She then proceeded to only give me a refund on the ill-prepared popcorn chicken and didn't do anything regarding the sauceless mozzarella sticks that were received.
The ONLY reason I went to Sonic in the first place was because the child requested it. After my experience today, I don't care who requests it, I wouldn't give them my money unless they could prove that all of the workers on hand today were terminated & that there had been a vast improvement. I know they have continuously been desperate to hire employees, but what they have currently are the bottom of the barrel.
Gardner finally has some other fast food options available. I would implore anyone to go elsewhere. My review is not the only one of it's kind; it's only the one that contains the most detail. read more