I do not like this location. From service times, to drink orders to the burgers. I hope you improve some day. I went the other day and sad to say I do not want to go back. I wish ALL the sonics in Albuquerque NM would go back to the 1980s and or 1990s when you all were the best!!!! read more

My mom went to sonic on her lunch break, she went to the drive-through and was waiting behind a car for almost 10 minutes. She asked nicely to the lady in front have you ordered yet? She said no I've been here a while. So my mom drove around the front and asked if they were open so she could order and a boy said "no" rudely and ignored her immediately after. This Sonic has definitely gone down throughout the past few years. The employees are very disrespectful. They need to learn their communication and customer service skills. When going up to a drive-through you expect someone to say hello how can I help you? Or something of that extent. Everyone knows this even not working in the fast food industry. It's as if these employees are just on their phones are messing around which I do see them doing that often especially when we go around the night to get drinks read more

Absolutely unimpressed with the order I received. Ordered mozzarella sticks did not receive marinara sauce (receipt says it was in bag), did not receive straws for drinks or utensils for my chili tots. Then the one drink I receive wasn't even the correct drink ( the one I received cost less then the one I paid for). Unfortunately due to loving just down the street from store I didn't notice all this until I got to my apt. As a worker in customer service I understand the workers may miss something every now and again but this was ridiculous read more

DOG SHIT DO NOT EAT HERE Absolutely disgusting BURNT CHEESE on the cheese burger and missing literally half the items. HORRIBLE read more

I went through the drive thru today and I told the guy that I had placed an order on the app. And he says "would have been nice to be told that at the speaker" like man you could have some actual communication skills and have said something like okay cool let me check on that for you. Do better, not to mention it was a redbull slush and it was watered down and had no slush to it. read more

slowest drive through i've ever experienced, waited for 30 minutes with 2 cars and all i got was a corn dog and tots and a drink.

We were there on Sunday evening between 9-9:30. Ordered some tater tots and chicken bites. We only received some very old and cold tater tots. I actually went to speak with the "manager" who seemed to busy hanging out with a group of teenagers. I bet that they got good hot food. We left instead of waiting for a new order because we were pretty disappointed at that point. read more

Sonic has gone down in both taste and quality over time. The food is either burned or too crispy. The chicken bbt strips are placed in a container with minimal bbq sauce and they expect your to dip your chicken and get it all even with bbq sauce instead of them mixing in a bowl and doing that for you. It seems the only good thing here that remains descent is the ice cream. Service has done down as well and it's much slower than ever. The area surrounding this sonic is descent my safe to be at night time with family but would recommend going through the drive through instead of being in your car. All in all sonic should just stick to selling drinks and ice cream shakes. read more

Sonic Drive-In - Burgers Near Me - Albuquerque, New Mexico

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I went there with my three kids and my wife we ordered food in the drive-through. The guy in the drive-through was Hella rude. The manager got on the drive-through come and took care of my order then when I got to the window. He pretty much threw my drinks at me. I asked him for a drink tray. He told me no and then I asked could I talk to a manager ! He told me no buddy we don't have one and shut the window on me. his name is Oliver or something like that. He's a black kid with blond braids read more

Disgusting! This is the nastiest sonic. Cold food and nothing I request is not what I get. I keep giving this place the benefit of the doubt. Do not go to Montgomery and Eubank. They never get their order right. No stars. They really need to fix something or address a problem. I know it's sonic but decent would be nice. Try at your own risk. read more

did not get food when called they gave attitude would not recommend, will be calling manager due to the disrespect

The staff was wonderful although management was extremely rude and poor towards both its employees and customers would not recommend 20minute wait the food was iffy although I wouldent blame the staff what so ever just management. read more

Was missing multiple things in this order and they gave me the wrong drink by the time I noticed it the place was already closed. And it was a door dash so I didn't notice it there I had to was another 15-20minutes before I got it. read more

Stopped at this location today to purchase our regular drinks. They were made exactly as I ordered. That is unusual as of late for sonic. Pleasant employee. read more

Sonic Drive-In - Sonic on a rainy day - Burgers Near Me - Albuquerque, New Mexico

Took 30 minutes for the order to come out and staff were rude as fuck. Didn't try to give a refund or anything and were dismissive of me. I had to go to another stall tot elk them I'd been waiting for so long. Food was cold. Saw countless cars receive food before me even though I saw them pull up. read more

only ordered a drink and had to wait 25 minutes, dont reccomend, employee has trashy attitude.

Thank you for my great drinks. Really. And for accommodating my desires. Thank you. The new "to go thing" is new for everyone and it's fun to see each corporate giants take on it. The red tape was a bit confusing, but then I realize that little extra bit helps it from spilling on small bumps and movement. Cardboard so I can recycle it. Cool. Drinks taste great, and thank you :) read more

Sonic Drive-In - Burgers Near Me - Albuquerque, New Mexico

I just sat on line at the drive through for 20mins and didn't move an inch! They could have move the food orders to stalls while waiting and completed the simple drink orders. Horrible management! read more

Hungry on the way home and wasn't sure if I wanted Wendy's or Sonic ....something quick and easy. I chose to go to sonic today to get a grilled chicken sandwich but I was given a breaded chicken sandwich. I wanted to try that philly because I was sooo hungry & it looked good. It came out cold. The cheese on top of it looks and felt like it came right from the fridge. I received those items and waited for my drink. The kid opens the window and asked what I needed and I reminded him my drink that went with the meal. He laughs and goes I'm sorry I'm pretty high. He didn't even give me a receipt to see his name and or what they rung in. Each night/weekend they have a ton of kids all over, racing cars etc. The customer service is almost always lacking. It's great for these young kids to have jobs but, they definitely need to be trained a lot better. read more

Sonic Drive-In - Cheesesteak - Burgers Near Me - Albuquerque, New Mexico

Sonic has always been one of my favorite fast food places. Quick and has that 50's sitting in the car listening to music on a summer night carhop feel to it. Love that they have such good deals here- the half price cheeseburger nights, the half price shakes after 8 (the hot fudge sundaes are also good too), happy hour slushie and cheese stick deals, the salty tater tots. But, coming on a Friday or Saturday night can be a little crazy with everyone trying to show off their "cool" cars read more

Funny story, I ordered a bacon green chile burger and when I got home, my burger had no meat in it. When I took my pattyless burger back, the staff seemed perplexed and unapologetic and the way the "manager" was checking my receipt made it seem as if I was at fault. I did point out that I had no say and that I was totally hands off during the construction of said burger. When I got back home, I did check the burger for any extra or unwanted sauces and thankfully, there were none. This location needs to put more effort into training its' staff on costumer service and soft set skills. read more

I know, I know....it's a fast food joint and you get what you pay...wait a minute! It's not like these guys are cheap! Ok, with that said, every time, and I mean every time, I come to this location, the staff is rude, takes forever, and cannot seem to get an order right to save their butt! Many times we get the food and go and when we arrive home, there is food missing, items missing on the order itself, and charged for items we never received. Bottom line: this place sucks!!! The location on Juan Tabo is friendlier, professional, timely and somehow manage to get what you ordered and charge you the correct amount. Even if taking an Uber or Lyft with a good early morning drunk and had to stop for food, I would avoid this place! Drunk or sober; AVOID!!!! read more

I get working in fast food is not sunshine and rainbows but this place has the worst customer service. God forbid you need to change or add something on your order and thanks for the 1/2cup of mustard in my burger it was just the cherry on top. read more

Literally , it is a meet up for a damn car club. Parking lot full of damn show cars. It is sooooo frustrating just to get a damn drink end I literally have to wait 30 minutes to get thru all these freakin cars. Had to call the store to have them move the hell out of the way. read more

I'd give a zero if I could. I'm still waiting after 12 minutes for a soda! I try to give them the benefit of the doubt every time but I'm done with Sonic. read more

Love Sonic! Employees are always friendly and my dog gets treats at the drive through. We usually just come for drinks. $.99 before 10 and 1/2 price 2-5. Its incredible busy during happy hour. I wish that people who ordered food instead of just a drink we're asked to pull forward or into a slot bc sometimes the line is to the street! read more

Definitely come here if you like waiting a half hour to talk to some dude on the phone who can't even understand what you say. Then when Chad finally answers, you'll have the opportunity to enjoy another half hour waiting for him to slowly stir the rotten strawberries into the 100% real curdled milk. Skip it and go to Wendy's for a frosty. read more

All stalls are closed and so I wait In The drive through for 20 mins only to place my order but no they decided to close as soon as I get up front they closed early also and I'm sure the 10 cars behind me we also not happy about waiting in line only not to get served read more

Third time this has happened to me here. Maybe one other car on the lot, order my food, watch their food tracker on the screen. It eventually changes to "Dalton is on the way with your order" and I wait, and wait, and wait, and wait, twenty minutes, maybe more. Finally press the red button and ask where my order is, " oh, it'll be right out" and I wait, and wait, and wait. Sonic food isn't the greatest to sart with, but they were open, unfortunately its not edible when its cold. There was no one else there, at least three people working and I still can't get warm food. Ridiculous, unpleasant, unprofessional and not worth ever going to again. read more

As it goes, Sonic is almost as commonplace as Starbucks, especially in Albuquerque. I had never been to a Sonic Drive-In prior to moving to Albuquerque but find myself drawn to them whenever I'm home and whenever I come across another in other places. Typical fast-food is served up in your car (unless, like me, you can recall a time when you were sans car and in high school and actually walked up to an ordering box and ate on the lone picnic table in front), which is nice because you don't have idle in line for the drive-thru. So I may still be lazy and fat but at least I'm saving some exhaust for later. Hamburgers, thick-sliced toast sandwiches, burritos, and tater tots are the food fare. What I get most excited about are the drinks. Ocean Water? Cherry limeade? Diet coke with strawberry? You name it, they'll add the syrup for you. There's also a myriad of ice cream-based desserts, of which I'm most delighted by the chocolate malt. This particular Sonic location is the THE place to be seen in the Heights if you have any inclination towards "pimping" you car. Right off Montgomery, the popular cruise strip, you'll see a myriad of car modifications if you happen to visit at night on a weekend. Which, I suppose, is an upgrade from the Taco Cabana. read more

I enjoy sonic. Whether it's sitting at a stall or driving thru sonic has something for everyone. No it's not healthy and they offer very few healthy choices. But for a treat sonic is a good choice lots of fried foods and ice cream treats. Enjoy!! read more

Last night drinks I always go to sonic but this time ended up getting a spoiled sweet tea . Disappointing

It is completely sad that they would skimp on the chili for the chili dogs and the chili fries how much money are they saving don't they know that people are having a hard time right now? As myself and probably others we do not go to Sonic expecting to be screwed this way just give us some chili on our chili dog what is a problem is there a Chili shortage? If yes then I understand but I don't think so. Horrible if they treat people this way just for a dollar. What's next watered-down drinks? Do you want to be known as Sonic sucks? read more

Seriously disgusted with this place. I remember when sonic had the appeal of In and Out, you wanted to go, and if there wasn't one in your city you would drive hours to go there...... Now---- HELL NO!!!!!!! I go back occasionally only to be horribly disappointed; at least they are constant about that. Most recently I went at about 930 on a Wednesday, only like 3 people there ordering so should be quick and painless.......(famous last words right) Ordered a Brownie Cookie Dough Master Blast, got to the window to pay, waited, waited, waited,waited, waited, waited, waited, nearly 5 minutes later a little brunette comes to the window simply to get my payment. Forget saying hello, sorry about the wait, basically any service skills in the least ( first problem with today's younger generation who are handed everything and still have an attitude and complain about it) She was more interested in drinking her own drink. She handed me back some change....... Don't bother counting it back to me- I'll do your job for you there little girl. Waited, waited, waited, waited, waited, waited, waited- start to see the trend of this evenings event???? Finally see her and another little attitude girl "working" on my order- it's now been nearly 10 minutes by the way...... Or so that people like those dumb little girls can understand: BTW. Finally brings me my order and says - here you go....... That's it- not a sorry about the wait, not a have a nice evening, nothing- just a here you go, slam the window- feel sorry for her parents, blame the parents too. Drive away and immediately know this is going to be bad- Dig into my when I get home, had to wait since the dumb little girl apparently thinks I can use a straw as a spoon- must have been my fault because I wasn't there to tell her I need a spoon for this type of ice cream, Now- remember what I ordered- brownie, cookie dough,,,,,, apparently I ordered a vanilla blast with maybe 3 small pieces of cookie dough apparently substitute the brownie for air...... So yeah- best advice, stay away until they realize how to hire people that have a brain. read more

This place is slow as hell and saying it's because of Covid doesn't even make sense. Gah dang I just want some quick food homie what is going on read more

Sonic in New Mexico or very common. In California or really hard to find. So I was very excited going on their drive thru. I order the cheese burger combo and they actually have really good prices. I didn't have time to sit in the car so I took in home. I didn't know they put onions on their burgers so that was my only complain. The onion rings were good too. Usually when I go a fast food restaurant some places make my stomach bloated. But eating here at Sonic I was find. Nexr time I go I want to try there breakfast menu. read more

I was very disappointed with my visit to Sonic on Montgomery. I have gone there for year. Tonight I sat in line for over 40 minutes and my order was totally wrong and what I did get was just tosses in the bag. I ordered onion rings and got chili cheese fries tossed in the bag all down on the bottom of f the container with the fork put inside where the fries were. I ordered a large drink and got a medium. Also the website states they are open until midnight and at 11 the shut everything off. read more

Went half an hour before closing and sat in like for 30 minutes, get to the menu screen ready to order and they say "sorry were closed" so I told them I waited in line for 30 minutes, asked to speak with a manager and they continued to ignore me. Every other sonic when there gonna close will go behind the last person in line and let them finish and then won't let anybody else, they will go behind the last car and place a cone. There was only like 6 cars infront of me, they're always slow and have bad customer service. For being one of the busiest Sonics in Albuquerque you would think they'd be faster and have better employees but they're horrible. If I could give 0 or negative stars I would because they don't even deserve one star. They gave me such a bad experience I refuse to give any other sonic my business and will never go back to one. WORST EMPLOYEES AND SHITTY MANAGERS!! read more

service is slow need new employees and better food my sonic burger was cold and the cheese was not melted don't come here fore food because they are slow and bad at taking orders in the drivethrue. read more

COUNT YOUR CHANGE!!!! These carhops do not have change making skills. Been here 4 times and my change has been wrong all 4 times. If your bill is for example $12, I imagine all they can do is give you change for a $20. Because if you do something like give them $22 to get a $10 back, it blows their minds. And all 4 times they didn't figure it out, they just gave me a wad of cash and hoped that I'd drive away. Short 3 times. Over by $10 once. I weep for our country. read more