My son had a procedure by this doctor. I am sure she is a professionally qualified doctor. The procedure went fine. The part that was really upsetting to us was the way how her office managed the visit. There was no discussion with us how much we were going to pay prior to them starting their procedure, and our bill was a big surprise, even though we had deductible. On top of the procedure charges, they billed an extra $150 that is itemized as new patient, even though the whole procedure only went for less than 30 minutes. In any standard medical treatment that I've experienced in the past, the initial visit can be taken as a consultation that is sometimes free, in this case we consulted, and made decision in less than three minutes it was a go, she still should have had a finance person to go over our entire bill, that was not the case. And we got the surprise when the bill arrived.
Once she finished the small operation, she told us to schedule a follow up visit which is standard in any such procedure, and with most doctors the follow up is covered by the procedure. I later was told that's not the case with her office.
The receptionist would not give us a follow up appointment, the operation happened sometime in July, and I explained to her my son had to go to another state to spend the rest of the summer with his grandparents in August, I asked if she could find a spot prior to his departure, the answer was no. I explained to her that the doctor even said she just needed to take a look before he traveled, I would assume it would last less than five minutes, couldn't she find something for us, she showed a huge disinterest to my plea, the answer was no. I stood there with a waiting room full of people, and didn't seem to get anywhere with her, finally I asked what option was left to us, how about putting us on a cancellation list.
To our great surprise, they never called or scheduled us a follow up visit. It seems to me that the doctor herself is quite disconnected with or unaware of how the staffs run her office. Had the doctor known this, I felt our option would have been quite different. In my life I've never been sent off by a medical practice after a procedure without a follow up visit. It seems to me, something is missing here. To me, they didn't run the place like a caring healthcare provider, the office staffs were stoic and inflexible, and you couldn't pass the steely screen to get to the doctor herself.
I didn't feel we were given the kind of care and humane treatment my son deserved. They acted very unprofessionally. I do not recommend this office.
We are still protesting the remaining $75 bill with them, right now, instead of taking some responsibility on their part, each time they called us, it is all about collecting the money, and there was no insterest in discussing why they handled the whole thing the way they did, and they kept threatening collection.
More updates to come on this story.... read more