Went in with my friend on the 27th December 2019, fancying a treat. She has to watch what she eats as she has a delicate stomach, me I just fancied a good old steak, medium as I always have. Had to queue for the tills, which I think is a pain to begin with, paying for your food before being served, but hey ho. I ordered my steak and the two sides which were (hand cut) Chips and Mac and Cheese. The chips arrived, I wonder which robotic hand cut these I thought, then I looked at the steak, so rare it was still mooing. Told staff, she took back and the chefs were supposed to cook it a little more, a little more they did, very little more, and I ordered the prawns too for an extra £3, they didn't arrive until I prompted Staff again. Two strikes, I took it up with staff, who agreed to knock us off some discount as otherwise the robot chips and Mac n cheese were lovely. Fine, we walked out having not eaten everything.
Back to my friend with the delicate stomach, she had the vegan option, we got as far as Neros on Queen Street, and she had to go. Strike 3, all in all a bad experience. Not worth it, over priced steaks and it seems, illiterate chefs. All in all, not a good place for steak. More like Shun of Steak. read more