I have been a loyal GoGoBop customer for many years and have visited this location countless times…read more I have always enjoyed the food and have consistently received friendly service from most of the staff. This is the first time I have ever felt the need to leave a negative review.
Unfortunately, there is one tall male employee who has served me on several occasions. Based on my personal experience, every time he has been the one preparing my bowl, the portions have been significantly smaller than those served by other employees--not just the rice, but nearly every item. A bowl that is normally filled close to the top by other staff has consistently been only about one-third full when he prepares it. Each time he has served me, I have left feeling hungry.
Today, while waiting in line, I honestly hoped that someone else would be serving me. Unfortunately, he was the employee at the counter.
I ordered three portions of rice and one vegetable. From the very beginning of my order, he repeatedly acted as though he could not understand what I was saying, even though I was speaking clearly. The customers standing behind me could clearly understand my order and even tried to explain it to him, but he continued saying that he could not understand.
As he prepared my bowl, he again gave me much smaller portions than the standard serving. The three portions of rice together were roughly equivalent to what I would normally expect from a single standard scoop. At that point, I knew I would not have enough food for my meal.
Because he repeatedly said he could not understand me, I finally asked if another employee could please help me instead. When I pointed to the food to clarify what I meant, he responded by saying, "Don't raise your hand so high." I found this unnecessarily rude and dismissive.
For a moment, I even wondered whether ordering three portions of rice was somehow inappropriate. I am currently following a meal plan designed by my nutritionist, and this is simply the amount of food I am supposed to eat. Afterward, I spoke with the Chef Manager and asked whether ordering three portions of rice was a problem. She clearly told me that it was not my fault at all and that my order was completely reasonable.
Because I felt so uncomfortable, I got back in line and purchased another bowl just so I would not have to be served by the same employee again. This time, the Chef Manager assisted me. She immediately understood everything I said, treated me with professionalism and respect, apologized for my experience, and assured me that if I returned in the future, she would make sure I would not have to be served by that employee again.
I truly appreciate the Chef Manager's professionalism. However, no customer should have to ask for a different employee simply to receive the correct portions and be treated with basic courtesy.
This review is not about receiving extra food. It is about receiving the standard portions that every paying customer should expect and being treated with respect. After many years of supporting GoGoBop, I left feeling embarrassed, disrespected, and deeply disappointed.
I sincerely hope management reviews this incident and addresses it appropriately, because one employee should not be able to undermine the positive reputation that the rest of the staff has worked hard to build.
