Great staff of employees. They were kind and professional. Easy to schedule MRI and receive results.read more

This place is awsome. They went above and beyond to help us get our MRI done. Even when we…read morethought we may have to pay out of pocket they were the best. Thank you!!

Very clean facility, with a nice attentive team. My very…read morefirst time having a MRI done. They have mini water bottles for guest. Provided images on a disc, for your personal records, and/or to provide to any future providers. As well as providing all images to your recent assigned physician. I came for neck and back injury. I was informed that each will take 30 mins. Total of 1 hour, (in the tunnel.) -1* I would prefer them to, provide a one to two minute break period between the two sections. Verses, continuing to proceed on to the back, once completed with the neck images. In the tunner, you can Not move at all. And for the neck images, which was done first. I had to wear an head/face holder to keep my head and neck in place. With my neck injury I can Not good my head still in one position for an excessive amount of time. (Example 30mins to an hour). Collecting back images I do NOT have to wear the head gear. They should have definitely, slide me out, to remove the head wear. They do however provide, a hand held alarm bulb, (similar to the pump that belongs to a blood pressure cuff). For any assistance. Which I did have to use. Overall experience was good.

My doctor ordered my MRI of brain and lumbar spine. The staff called me, worked with my busy…read moreschedule and were able to get me in the next day . The facility is nice and the people are friendly . The technologist was very professional , helpful ,knowledgeable . I was very pleased with overall service. My doctor called the same day with my MRI results . Overall smooth experience.

Went in for what I thought was ruptured eardrum and dr prescribed ear drops but,when I went to…read moreanother dr and showed him what I was prescribed he was a bit confused why I was given eye drops in the first place. I waited longer to be called back then to be checked out he really just looked in my ear and said I'll be back with prescription didn't bother to ask if I had any questions or explain my diagnosis . He was in a rush for nothing I was the only patient there. You definitely get what you pay for at this clinic. I HIGHLY not recommend.

If your here for a health issue, do not come here. If your here for an easy pass physical/eye…read moreexam, it's the best place to come! Doctor and nurse doesn't care. I said a letter wrong on the eye exam and passed. On the physical he didn't even put pressure to check for hernia, just barely touched to act like he was inspecting. It wasn't busy at all, but long waits just to have them rush you out. I honestly think they wouldn't even care if you cheated on the drug test.

The experience at this imaging location in Tomball is excellent. The staff is very welcoming and…read morecares about your needs and the services they provide. They even give you access to the patient portal, which will provide images and the report.

Scheduled appointment was for 12:05 with arrival at 11:45. I was told I was next at 12:00. Then at…read more12:45 I was told there had been a patient issue and now I there was still a person before me. I sat in the waiting room watching people that had arrived after me get taken back. At 1:10 I was taken to yet another waiting room where I waited another 10 minutes until I finally got my MRI which took 15 minutes. To top it off they couldn't burn my CD when I had finished because it was "stuck in a queue and they need to wait for IT. This was after another 15 minutes of waiting. All told I was there for over 3 hours and they still didn't have my things so now I need to make a second trip back. The sheer incompetence and inconvenience of this place is pathetic. Highly warn against using.

Making an appointment to the facility is not for the patience people. I called the number that was…read moregiven to me, you have to leave a message or listen to the prompts to leave your number in the queue. Someone will call you back, but it took about 1-2 hours. A gentleman called me back and was making my appointment, but I had a dropped call and he did not call back. I had to call back to make sure I was on put on schedule and this took about another hour. My appointment was at 4 o'clock. I arrived a few minutes to check in and filled out some paperwork. The front receptionist asked for ID & insurance card, she takes the cards from me and asked me to have a seat while she verify my insurance. The gentleman who took my information and made my appt ensured me someone will call me to let me know if everything was good to go and if any payment that would be due (Great, because I hate surprises). No one called about payment/copay due or insurance verified. The front desk was verifying my insurance while I sit and wait. X-ray tech called my name and escorted me to the back. I had to answer some questions before she can start, common procedure. The whole process took about 15 minutes. Overall beautiful and clean facility. If my doctor did not referred me here, I would have gone else where. The whole experience with making an appointment was troublesome.

Having had dozens of MRI's, CT's and X-rays over my lifetime, I can affirmatively state that…read moreMemorial MRI & Diagnostic Tomball is by far the best imaging experience I have ever had! Kudos to the front desk staff (young man who's name I didn't get), the Rad Tech (Mark) in the back, and the records staff, who made sure I had a CD copy of the scan and later made sure I had access to my report. Suffice to say, my wife and I were impressed! Thanks again!

My appointment was set for 9:45, I filled out the"paperwork" within 8 minutes and I'm still sitting…read moreand waiting an hour later. Thing is, the office called me to set the appointment. I don't get it. Why ask all the questions at the time of the call then ask the same questions at the actual appointment. Office is clean, no social distance, no music or anything, just the sound of silence. People did where their masks though Good thing that I had no plans for the day.

I arrived 30 minutes early to my appointment. They have forms online to fill out ahead which is…read moreconvenient so I didn't have to deal with any paperwork once I got there. I decided to pay cash since they charge a 3% credit card fee and out of pocket is several hundred dollars. The first thing I noticed when I walked up is how small their waiting area is, there were 11 seats and only one was open. I figured that meant a long wait time. I was pleasantly surprised when I was called in 15 minutes later. I changed into the hospital gown and shortly after they came to get me for the MRI. I was in and out in less than an hour. The facility as a whole was clean and the personnel were all nice.

A brain MRI scheduled for 2 PM found me waiting for hours. At 3: I finally asked how much longer…read moreI would wait and was told that they were dealing with an out of control patient and that they would not be able to see me for at least another 45 minutes to an hour, have made it a three hour . No one ever came out to tell me the weight would be that long, no one spoke with me about the fact that I had been sitting there that long and when I finally got up and spoke with someone, I was offered an appointment two weeks later. I elected to drive over 30 miles, with tolls, for an appointment at another location and when I got there, I was informed that the weight would be at least 45 minutes to an hour. As I have a Spinal Stimulator, the lady my card. I to her that I had never received a card, but that I brought all the material Abbott Labs had given me, which the box that had all the serial numbers on it. I also explained to her that my phone had an app to turn the stimulator off , put it into airplane mode, or put it into MRI mode. They refused to do the MRI because I had no card and they were not satisfied that the box had the proper numbers. As a matter of fact, that day I called Abbott Labs and the technician texted me a copy of all the numbers they needed, low and behold, they were on the box I had tried to show the young lady. I am now without the scan, I had to money for tolls and gas, and still no MRI. Needless to say, I will find a different provider from now on.

Although I am claustrophobic I got through it well. I can say front desk was friendly yet lady that…read moretook care me once inside was very kind.

It was a long drive to get there but the open MRI helped so much and everyone was so nice.read more

Overcharge me I want my fucking money back goddamnit this place is so unprofessional ridiculousread more

This center is very unorganized, disjointed and not always client friendly. It feels like the…read moreright hand doesn't talk to the left hand. One person schedules, confirms everything is good, days before your appointment you find out ops there's more insurance processing needed. We will call you to reschedule. Weeks later you check in and find out, we're still waiting on your doctor's office. You then help bridge that gap. Then weeks later you find out, we're still waiting on your insurance company. It's taken months to schedule an appointment. Then you're told several times to show up an hour early for contrast, only to get there and you find out you didn't need to be there an hour early but we can't take you early because the tech came in late. Everyone's time is valuable, limited and should not be taken for granted. Then after waiting in the office for the full hour I learn, sorry we can't do your scan our machines aren't equipped! What an awful client experience!!!!! Beautiful new office but the administration & processes needs some serious updating and coaching. This experience has been the worst!!!!