F for (lack of) effort.
I wish I could say I had a pleasant experience at Soleil, but unfortunately, my visits were nothing short of a nail salon nightmare. I've never encountered a place with such a blatant disregard for client preferences, an utter lack of professionalism, and a complete absence of basic courtesy.
First and foremost, it became abundantly clear that the staff at this nail salon had zero concern for their clients' preferences and communicated needs. As a client with a consistent nail routine, I've visited this shop heavily over the last year. Today was the last day.
Unfortunately, today was not the first day I was met with indifference and a "take it or leave it" attitude. The technicians seem more interested in what they wanted to do rather than what I had requested. My requests for specific nail shape and styles were met with eye-rolls and sighs, as if I was inconveniencing them by requesting a certain look.
To make matters worse, their punctuality was shockingly abysmal. Not only were they consistently late to multiple appointments I've had over the course of a year; they also canceled on me at the last minute on several occasions. Each time, this felt incredibly disrespectful especially when we've made an effort to be there punctually. No apology or explanation was offered. Still, I gave them the benefit of the doubt.
Still, the most infuriating aspect of my experiences at Soleil was the unprofessional behavior exhibited by the staff. Rude and inappropriate comments flowed freely; on multiple occasions I was laughed at for communicating my needs. The staff repeatedly made snide comments about the choices of other clients in front of me.
Finally, I watched the owner on several occasions, refuse to step in to assist a client communicating their needs. Rather, she watched the events unfold in front of her as she sat on a massage chair. No concept of customer service or basic human decency.
I urge anyone considering a visit to this salon to think twice and explore other options. There are countless nail salons in the greater KC area out there that value their clients and offer a professional, respectful, and enjoyable experience - this is not one of them. read more