The website says that the salon can complete a custom tan. I called and was informed that they…read moreschedule via a group chat with the sprayers. I had a few questions to ensure selection of the right services. I'm Black American and really needed help with 2 custom applications within the next couple of weeks for an event. Understandable that our business may not be a huge source of revenue. I don't understand why if the business doesn't offer service for populations with darker melanin this isn't just stated. They did apologize that they weren't able to help, but I can't begin to express how many emotions rushed in with this experience. Updated Close: The last message from the business is highlighted in the third image at the bottom of the screen "Okay! Sorry we couldn't help." That is actually verbatim the text. We can align that the business said it could not help. The challenge with using text, is the elimination of one's ability to understand tone and in some case's context. For me scheduling a simple service I was initially excited about resulted in tears, frustration and humiliation. Requiring the use of text to schedule an appointment... well simply put, it's a service gap within the business. The defined gap for Tan360 is there's no way for the customer to get support in identifying the right services from someone who can provide experience or expertise in an unfamiliar subject matter to the consumer. The team was not able to answer questions. The initial review was completed and submitted prior to Brina's call attempt. To close the loop, this was and is my experience through my lens as a Black American with Tan360. I didn't provide false data, nor capitalize any part of the subpar experience, screenshots were provided for support. and I referenced the business and practices I experienced. It's simply that, my experience. It feels 1964 'water fountain'. While, I believe it important to share my experience with others, I'm comfortable with the notion that Tan360 did not experience or feel any part of what I did. The target is to bring awareness to others to avoid what I experienced. If Tan360 gains useful nuggets, increased cultural awareness, or even impact awareness from the review, well I think that's cool as well. The key is this, if this is the experience to drink from the fountain, it's not the water I want and that's my choice. I clearly communicated the concern to the business and was very open about the review prior to posting. Attempting to call after I had already closed the matter with Tan360 staff to not actually discuss any part of the concern but rather to schedule the appointment is dismissive, and oblivious. Starting with, 'hey, I understand we didn't get you what you needed. I'm sorry, would you be comfortable with speaking with me directly? I'd like to help,' is a great way to open the door to uncomfortable conversations. How about just simply saying, "I'm so sorry you experienced that. It's not my desire, so thank you for sharing. I'd like to help." There are a myriad of responses... minimizing my experience or review however.... is not the best approach.

clean & friendly staff! Great spray tan prices!! I would highly recommend. I've never waited for a…read morebed!

I really like this facility. They are very friendly. The only thing that was not professional is…read morethere fb layers and website prices are not valid. I went in and wanted to purchase a month membership, and the brochure on the front desk said it would be $79.99. When I went to pay, the associate said, Oh, our prices have changed it is now $99.99. They would not honor their brochure nor their website. That is just poor business. It's wrong!!!

Highly recommend KC tan! As someone with experience working in tanning salons back in the day (and…read moreI've owned my own spray tanning business!) I can say that KC tan is, most importantly, CLEAN!!!! The beds don't have streaks on them, the floors are very clean, everything is just well maintained and that is super important. Second: I love how knowledgeable the staff is. No one ever tried to upsell me, and the girls are knowledgeable about not letting people over do it in the beds (aka: they're not trying to see you get burnt!) the service is overall exceptional.

Half my fault. Purchased a Groupon to try out the versa spray tan. Went OK. So I purchased another…read moreso I could tan two days before my vacation. Groupon will let you purchase 3 total spray tans. HD Tan will only let you use a Groupon every 6 months. I drove 26 minutes to use this Groupon and the teenager only said yeah I don't know why Groupon will let you purchase more than one. The Versa is not worth $47 out of pocket. So I left annoyed. It would be a courtesy to let customers know that you can only purchase 1 tan every 6 months.

I purchased a Groupon to try the Infrared sauna. When I called ahead the front desk clerk was very…read morewelcoming and excited for me to come in. It was easy to make an appointment and when I arrived she gave me a quick chat about how it works and gave me a binder to read through with some of the health benefits of infrared sauna. I found the experience (30 minutes) very relaxing. They give you a terry cloth wrap to wear in the sauna and there are towels for afterwards. The sauna is in a little room of its own that locks. I found the staff pleasant and the whole place nice and clean.

Love this place!! Friendly ladies to help out. They were very knowledgable in lotions, tanning…read morebeds, and their deals. They have great prices that anyone could afford. They also offer student discount. They also just added spray tanning. I love it I never go anywhere else now. Also the ladies there remember your name so it's a very friendly environment and I feel like they actually care. When I first started tanning there they gave me advise on how long I should tan so I didn't get burned. They even gave me a small sample lotion to get started. GREAT CUSTOMER SERVICE !!

I did tan for the 4-5 minutes and did not give false information and completed my session. I did…read morenot ask about your insurance until I dislocated my shoulder after the tan. I was in SHOCK after the dislocated shoulder after I tried to open the lid/top . This is the FIRST time the owner has responded. I called to speak to Great Tanz and tried emailing. Bank said I had to talk to the business. Today is the first day in a month this person has responded. No one has responded to the BBB as of this past Friday. The attendant that day did say there were other issues where clients slipped but chose not to help me, take a report. anything. When I asked if she could help me she said "no".

Great service and affordable price. They are also have convenient late hours. I have been a…read morecustomer for years and just tan as needed.

My wife and I have been coming to Coconut Beach for several years. We both go to the Independence…read morelocation. If I could I would separate the reviews. Per customer service, the ladies ALWAYS make me feel welcome. They do an exceptional job. I would give them 5+ stars! HOWEVER, when it comes to management I have a major concern. As stated previously, my wife and I have enjoyed Coconut Beach for years. The rates continue to raise, and getting close to $65 a month. Though I understand there are new amenities that are being offered, neither my wife nor I are interested in these services. My MAJOR complaint is; My credit card information was stolen so my bank canceled my card. When I received my new card my wife went into Coconut Beach and was told the old card was declined. She explained the previous card's information was stolen so the bank had issued her a new card. When my wife gave the receptionist the new card, both my wife and my account was charged a $20 activation fee. When questioned about the fee we were told it is company policy and if she did not collect the money the company would take it out of the receptionist paycheck. I have been told these ladies make minimum wage. I later spoke with two other employees who stated this was the policy. It is bad enough that we were charged an additional $40, but there is NO discretion for cases such as ours. So unfortunately due to the continued rise in costs, and hard fast rules that do not take the customer's situation into account, I have effectively cancelled my membership as of today. I hope management will look into this policy to see if it is worth threatening a minimum wage employees with docking their pay in lieu of a common sense approach to a customer's situation.

I was going to an event and wanted to spray tan. I have sprayed tanned all my life because I have…read moreskin cancer. I purchased a spray and added extra brozner which was 42.00 dollars I sprayed and I got out and I was still really white. I mentioned something to the cashier and she said wait until the morning if not come back on saturday and we will give you your money back. So I woke up the next morning and I was not tan at all. I went back up there on Saturday to get a refund and the girl working the counter would not give me one. She said " I have to text the owner and she will give you a call back in 3-5 business days. Well that never happen and I still dont have my money back and they didnt even offer me another tan. Very bad business. Dont go here. the machine had to of been clogged which means they are not doing maintance on their machines. Very bad business.

I had my hair colored and cut by Jill Buscher. I paid $150 and it barely looked like the color…read morechanged. When I asked about adding a hint of purple as well as blonde she said she didn't do purple but then said she could add a hue to the red color. I didn't know nor did she say it would look darker! I mentioned that and even text her after several people said they couldn't see that I did anything to my hair other than it looked darker! When I asked if she could fix it she wanted to charge me again instead of trying to fix the problem and make the customer happy!

I've been going to Lindsey Shetlar for my hair needs for about 10 years! I've followed her from…read moresalon to salon, but about 5 or so years ago, she started at Perfect Details. This location is by far my favorite! All of the staff members are wonderful, friendly, and helpful. Carol, the owner, takes the time to know your face and name, and is one of the most outgoing and upbeat people I've ever met. Lindsey has always done a great job with my very thick, very curly hair, and pays great attention to every little detail. I've never left unsatisfied! The staff is always trained and up-to-date on all the latest trends and they use great high quality products. I've also been to Beth Hilgers when I needed to get in and Lindsey was booked up or unavailable. She is unbelievable with color! On top of all the usual hair services, they also offer tanning, nails, face/body waxing, facials, and massages, to name a few. The most convenient thing is they have online booking on their website! You can schedule, reschedule, and cancel appointments completely online, without ever needing to call the salon. Their prices are pretty competitive, and I'm very happy to continue driving 45 minutes to get my hair done!

Had an amazing experience this worker Jack was so attentive and helped perfectly explain the…read moreproducts and the notes the best costumer service I've ever received

Best staff EVER!!! I hadn't been to a Lush in years and wanted to stop by for a visit. Elliot…read morehelped me so much to rediscover old scents I used to love and knew everything about all the products. I was probably in there for over an hour laughing with him and having a great time. Spent way too much money but it was well worth it. The biggest shout out ever to Elliot for helping me and making my day!!