Thank you so much for everyone's help at PetersenDean! I'm loving my new solar panel system. Kirk G. - Thank you for your guidance and attention with getting my project going. With this being the first month of operation, I am seeing a difference. Mandy S. - Thank you your helping with the energy company and the constant obstacles they "three our way." This is the second system we've done with PetersenDean and definitely recommend it to everyone. read more

Peterson deans doesn't honor there referral program if the person your referring doesn't tell them prior to installation . So at this time I will not be Referring any new customers in the future. There solar panels are good. Just Referral program are not being honored ! I understand your policy on your referrals and it was not the referral policy I was upset with it was the insinuation of your office staff that me and my wife and your new customer Fred C were scamming Peterson Dean to receive money and that we were lying about the referrals . we're not liars we do not run scams and we do not refer Peterson Dean Solar though I had referred to them at least 15 other people that I've never brought up. Perhaps Peterson Dean should give referral slips to all their customers to be signed at the time they talk to the people so there's less confusion. This way you can get the time and date and both signatures so there is no gray areas to be confused by. Jim Peterson I hope you have a great and profitable year. I will not be referring your company to anyone from this time forward. Thank you Rich H P.S. I hope you please talk to your office staff about the way they talk to your customers and how there remarks to them are being taken. Please note I also am a business owner and if my staff handled customers in same manner as yours did they would probably be working for you at Peterson Dean now. People looking for other solar companies may try contacting Dan Harr @ Solar Power Advocates. He will do you the right way. read more

We contracted for solar with Solar4America back in October 2019. The installation was moved several times and then it was determined our 7 year old roof needed to be replaced. Then COVID hit. After months of phone calls and emails, they stopped answering there phones and the emails bounced back. We had made deposits on the solar and a new roof and made our first milestone payment by this time. We were then told the company was purchased by SPI and Solar Juice and they would fulfill our contract. Guess what! It's now 2021 and we received notice from Solar Juice that they have opted not to fulfill the contract. We are out just under $20,000 over this disaster. I am so disappointed and upset. $20,000 is a huge amount of money especially when you have a one income household. read more

We have had PetersenDean for 1 year now. In that time our inverter has gone down twice. Once for 3 weeks, in July-August 2018. It took that long for them to get out here, investigate and find that the inverter was broken, order parts and fix. Sadly, that was a high producing month and we missed out on our electric bill savings. It's really difficult communicating to the company, if they call you back, it's a minor miracle. While I love our salesman, Kirk, the company is not customer friendly. My friend has Solar-city, for two years now, her inverter-has never been down. My daughter has solar too, never been down either. If Petersendean wants to compete they need to be more customer friendly Since posting I have been told that it went directly to corporate. The called me from the customer care team, I addressed all of my issues with Sophie. She gave me a home number directly to customer care and told me that I would be able to talk to a person and not a machine. She will have someone go over the electricity we lost during the down time. I checked SolarEdge at 8:00 am and while my panels were producing it wasn't refreshed into the app. This time every ting is working as it should. read more

Boy did we get screwed spent $25,000 on solar and Peterson Dean goes out of business! We don't even know what kind of service we're getting now and nobody even told us or informed us they were going out of business.Who's taking over their accounts? read more

I should note that PetersenDean staff contacted me just after posting the original review and was diligent is identifying my complaint and discussing remedies. I was impressed that the staff seemed genuinely concerned about my happiness with the purchase and sincerely tried to make me a happy customer. They succeeded. I'm pleased with the product and, more importantly, they company and their support staff. Great job. read more

I had hoped, and in fact expected, that I would be writing a glowing recommendation for the work by PetersenDean but unfortunately the opposite is true. I contracted with PetersenDean at the end of May for my residential solar system.  It was eventually on line with a "Permission to Operate" certificate in mid-August.  Three of my neighbors contracted with PetersenDean competitors in Mid-May and were enjoying the benefits of their systems in July. For starters, despite having assigned a project coordinator, my project got lost in their design process.  I wrote an email to the President of Consumer Operations who assigned a director to troubleshoot.  Next engineering had an internal dispute about circuits.  PetersenDean suggested I might need to change out the circuits for an additional cost of $3000.  We eventually agreed that was a non-starter! Communications between PetersenDean and myself were off and on. Their director would send me a note early in the day saying he had no new information but would get back to me later in the day. Of course, there was not communication later in the day! For whatever the reason the city permitting process dragged on for two plus weeks.  This was ironic in that my three neighbors did not seem to have any permit delays. Once the permit was approved PetersenDean moved quickly to install the panels and change out the circuit. I spoke with the President of Consumer Operations and requested compensation for the aggravation and delay.   PetersenDean took no responsibility for the long process and denied my request. While I am, up and running, I wished the process went differently. I cannot, in good conscience recommend this company as a vendor for solar installations. read more

I have been very Impressed with PetersenDean company for my new solar system. I was referred by a friend to talk to Kirk Gallenkamp about moving to solar. Kirk was very professional and polite. The whole process has worked out exactly as he promised. My project manager was Brittany Stone who was also very professional and helpful. She walked me thru the process perfectly. The most pleasant surprise was the installation crew. I am VP of Operations for a beverage distributor responsible for over 120 employees and understand how hard it is to make sure we maintain a positive professional experience for our customers. These guys hit it out of the park( I am currently trying to find there secret). special thanks to the installation crew. Gilbert Lopez- Crew Lead Pablo Borunda- Roof Lead Tyler Poole- Installer Christopher Villanueva- Installer Well done!! read more

not reccomended at all i called for a rough price and girl said engineer said not interested at all!!!!!! because i did some wiring work 30 years ago!!!!! and i'm a ase certified triple master tech and certified welder and ffa contest winner in the agriculture industry deserves less then zero read more

Hmm finally got a call from Jill at PetersenDean. Not sure where this is headed but I strongly doubt that I will receive any help. I was told to wait for another call. Apparently they all have to discuss the issues first, too important to talk to a person that has the ability to make things happen. That's only during the sale. Very dissatisfied . Took panels off today. The roof looks worse than I thought. Recent update. PetersenDean claims no responsibility for my roof damage. They claim that they offered to inspect my roof. Never offered any help. Do not purchase anything from PetersenDean unless you want a headache read more

See all

Contracted for a new solar system with Alex Darr. A few weeks later they e-mailed me that they were unable to source the panels, and would refund my deposit. Today I received a chapter 11 notification, meaning they filed for bankrupcty. Alex Darr must have known that this was going to happen, yet they happily entered a contract and took my deposit. I can forget about my refund, so I'm $1,000 in the hole. Obviously, don't ever, ever contract with unethical people like Alex Darr, or unethical companies like PetersonDean / Solar4America. read more

After interviewing six companies we decided to go with Peterson Dean. We were not disappointed! Sam Webb, our sale rep, made contact with us. He did a great job of explaining everything, and his communication skills impressed us. He was readily available for questions by email, phone or text. At each step of the process the service provided by the Peterson Dean team was superb! I would recommend this company for a variety of reasons: 1. They have a great warranty on their workmanship. This is where other companies lack. 2. They are a licensed roofing contractor. I didn't worry at all about what the work might do to my roof. 3. The licensing and insurance they carry is fantastic. It's more than what some companies carry, which made me feel more comfortable about any liability on my part. 4. Our turnaround time was quick, with communication and contact at each step. I didn't have to worry about hounding them at all! 5. They offered a variety of financing options, at great rates, this is something others didn't offer. If you are looking at solar, give them a call, it's worth seeing what they can offer you! read more

We contracted with Petersen-Dean to install a solar system on our house. All, and I mean ALL of their staff communicated and performed their jobs in a very professional manner. As a construction project manager and electrician myself, I was extremely impressed with the communication we received throughout the entire process...all the way through the warranty binder delivery. The installers treated our home and family with respect during the installation process and there wasn't a scrap of debris left behind. Very thorough in their process. The quality craftsmanship from panel placement to electrical conduit was top notch. The quality of the materials have met my expectations (very hard to do). Every step of the way, Petersen-Dean lived up to their word and I would definitely recommend them for your solar installation. The best part is I haven't paid a penny to PG&E for electricity! Thank you Petersen-Dean! read more

Final update: I deleted all my other updates. We are now waiting for the permission to operate from PG&E. Application was submitted yesterday. Despite small issues here and there everything was amazing. Everyone I dealt with was amazing and I highly recommend PetesenDean for your roofing and solar needs. No regrets at all choosing this company read more

Solar4America - Roofing Near Me - Fresno, California

I am considering solar, I met with the rep we talked about what I was looking for, had mentioned that I already met with 2 other comps and looking for the best price, he said they would match and beat the competitor, 30 mins later he tells me the price and they are higher than the competitors, ask him him if he can do better and says "NO" what i didn't understand is why waste my time and tell me you can match or beat the competitor. This is a tough business and seems like all solar companies talk trash about each other and the consumer just gets drawn into this battle.....still looking for solar in Fresno area any recommendations will really HELP. read more

This review is a few years late , but after reading all the negative ones I felt I needed to post too . We had solar put on our large historical home in 2014 .. mainly because our bills were upwards of $1000 month in the summer ( old drafty windows and lots square footage ) it was killing us ! We opted to purchase a system that would cover everything year round ! The system does exactly what it's supposed to do we have not had an electrical bill over $25 since and only a $400 true up the first year , which has been $0 every year after . We have had no issues everything works great ! The only irritation which is not PD fault is the internet provider keeps disconnecting the monitoring app (enphase ) and getting it back up isn't fast or easy . It's the one thing I wish was a service provided by PD too . read more

We researched Solar companies and decided Petersen Dean, Kirk G. was our representative, he was great. Company is great and they work with you from start to finish. They also have a referral program; refer a friend/family, and if they commit to Petersen Dean, you get a bonus visa amount, $150. Great selling point. We referred our family member and they agreed to Petersen Dean's proposal. Wow, this was great, money in our pocket for referring family over to Petersen Dean. A neighbor came over and over asking about our solar, we again recommended Petersen Dean. We spent several days on answering this neighbors questions about this company. Neighbor finally decided on Petersen Dean. Great, we are getting another referral check. Never happened, after calling and calling Petersen Dean, promises were made by their representatives, with replies, "yes you are in our system, your referral payment is in the mail, it's coming....and coming. To this date, the mail, check, reply, never came from Petersen Dean. My point is trying to sell a company to others, because you believe in them, and they fell short in not delivering their word to you. Disappointed in their credibility and loyalty to their customers. Pat B, Fresno CA read more

I'm very happy with my decision to go with Petersen Dean for my solar panels. From start to finish, the whole process was easy and stress free. It's nice having solar panels because I don't have to worry about running my AC or heater all day without having to pay an arm and leg for my electric bill. My husband and I worked with Jason McCormick and he's just awesome. Jason is professional, very knowledgable, extremely responsive, and overall pleasant to work with. We were so impressed with him that we recommended him to our family and friends. In addition, we got two $250 Visa gift cards for referring my sisters and we received them shortly after my sisters' solar panels were installed! I highly recommend getting in contact with Jason for your solar panel needs! He will make the whole process a breeze and you'll be happy! read more

We signed $84,000 worth of roofing and solar contracts with PetersenDean. They were not the lest expensive, but we wanted a big company that would be around in 10 years due to the warrantee. What a mistake. Do not use this horrible company. They have tied us up for 12 weeks when I have hounded them to let me know what is going on. they said it would be installed in 6-8 weeks when we received the contracts. They do not return calls or emails and are so unprofessional. After 12 weeks of nothing happening and no communication they called to say that their contracted amount was too low and wanted to charge another $9,000 after they had plenty of time to provide their inspections and their bid. Who does this kind of bait and switch abuse of customers? We finally agreed to cancel the contract and I am months later than I wanted, missed the prime electrical generating period for solar, and will be hard pressed to get this installed by end of year when the tax incentives decrease. Follow up: I posted the above review on my lunch. Before the end of the Day I got a call from Corporate Customer Service apologizing for PetersonDean's horrible experience. To bad no one cared enough to contact me In the last 10 weeks When i have been trying to find out why they were not starting my contracted job. How can a company add $9,000 more dollars to the same scope of work in a signed contract? Isn't that the point of a contract? There were no change orders. This is very poor customer service at a minimum and boarders on unethical. PetersonDean's response is misleading as was my entire experience. There was no additional work. In fact they backed out on solar tubes that were listed in my contract. Again, DO NOT DO BUSINESS WITH PETERSONDEAN. read more

We went with Peterson Dean because we wanted a well known and established company to minimize the B.S. that I've heard about other companies. That isn't what we got. Project was over 5 months behind schedule over an error in their permit department about a carport in my driveway. During this delaytime I received a couple emails that due to the delay they wanted to cancel our contract. After I went to my county offices and found out that the carport had no bearing on my solor project and had them contact PetersonDean ,they finally got to work. You would figure that once it was pointed out that this was the company's error you would feel a sense of urgency in completing the project but again not the case. Now that the system is up and running it seems to be way under performing, but it didn't come online until the middle of December when the rains started so we'll see. One final point is that with the delays caused by their permit department even with several comments to my salesman and project manager, I have not heard anything from management. read more

I went with Petersen Dean Solar because they were the lowest price, installation went great. I would have been happy if I never tried to send three of my friends to them, the salesman never returned my voicemail. Now two years later I purchased a new home, I wanted to move my unit to the new house I had to call Customer service twice before a rep called me back, he told me all the reasons I shouldn't move it. Told me the inverter they sold me no longer would meet code. Finally he says it would probably be cheaper to buy a new system, apparently they sold me a system that is worthless with in 22 months. As I persist he tells me his boss will have to call me. When he does call I have to hear all the reasons not to move it and how it won't meet code, I tell him I still want a quote and haven't heard from them since. read more

As of 01/08/2018, Petersen Dean has corrected the problem, and the Enphase is reporting. Now I can tell how much Solar is being produced, and the system is operating normal. Thank You, Petersen Dean Team. read more

Just completed installation and Edison approval. We are so pleased from start to finish with our experience with Peterson Dean. Our rep Alex Darr was awesome and always available to answer our questions. He was so patient. They stay with you every step of the way with city permits and utility inspections. Looking forward to a cool summer! read more

Had 24 panels installed on my roof by Peterson dean must say I'm completely happy I had originally thought about leasing but read the fine print on the contract and realized how much I was going to over pay so I opted to purchase I shopped 4 different company's for pricing ( most of which only want to do the lease ) and Peterson dean was about 5k less then the nearest competitor. In addition to the affordability they were very easy to work with mike Williams helped me out great sales rep. read more

We have had the Solar Panels from Petersen Dean for a couple of years. We had no issues and the system is working fine.

We recently had our solar system installed and I just wanted to post a review about our experience with PetersenDean Solar For America. Our sales consultant, Alex Darr was great! He was very knowledgable about the solar products the company offered and was very helpful from beginning to end of the project. He made sure we fully understood the process and knew what to expect along the way. He made sure he gave us a realistic timeline as well so we didn't have unrealistic expectations as to how long the entire process takes. We had a few questions along the way and our project consultant, Jessica Hermosillo, was very helpful as well. The guys who came to install the system were very professional and the install only took one day. We are very pleased with the service we received from PetersenDean and are VERY happy that we can kiss those huge electric bills goodbye! read more

This is now my second system through Peterson Dean and i have nothing but great things to say on both houses that i added solar to. Alex our salesmen was very knowable but then also has the company to back him. The install crews install our unit in about 7 hrs including battery packs in the garage. It was up and running that day. They also did all the leg work on the state rebates for us on the batteries. We got our first bill last month and it was $3. Yes please! I recommend them anytime i hear the conversation come up. Also they back there warranty! Used it on the last house and came out ahead. read more

Horrible service and company. Just want your money . Took 6 mos to install. Tesla roof system is 100 times better. Pd is old worn out tech

Not even one star is deserved. I had solar installed I was told by my rep Augustin Revulcaba that I would have a 110% power. With a small monthly bill I was still having to pay. NEM charges 1st year over $1300, 2nd year $1400. WHERE are the savings, so now I turn iff breakers to reduce power on my monthly and NEM charges. 1st call for help Maria Zuniga said she would have her operations manager look in to my issue and get back to me, NOTHING, they stop calling. I tried again for help by writing a review, Steve Williams responded, again I get hopeful that my issues will be looked into, again NO response back and the issue is dropped again. Third time a charm, NO, Jill Tamaru calls me and she will get back to me, they need to learn about customer service. Friends, family and coworkers are aware of my situation, because I share with them how I'm treated by Petersendean Company, Solar4America. Where is "we care about The America People". My husband pick you because of your commercial that you were for helping American. Total BS, where are you now when we need you!! read more

Here I am again, I have gotten tired of paying 2,000 dollars for true up bill every year since I got this underperfroming system, so I decided to get quotes on adding more panels to my system. Imagine my surprise when reviewing my electrical box they find my panel box under amped. When I explain I paid 3,000 dollars for petersen and dean to upgrade my panel box for solar, they went from 100 to 125 ampage. Way under what I need, but trusting idiot that I am, I signed for upgrade, without it being specifically written out, trusting it would be above and beyond what was needed, it wasn't. I'm not an electrician so there is that TRUST issue again. I've sat here with 2 other companies who are sadly shaking their heads at how much I was charged and how little was upgraded, would truly hope there are professional standards for Electricians as to what reasonable charges for the same work would be, guess not. And I just went with them instead of being smart and getting quotes from other electricians to upgrade my electrical box. Please please DO NOT trust this company, I'm sickened again at how much I have paid for an underpowered system for my normal usage and now this. Any other panels (or any added electrical load) I will need to pay an honest electrician/company to do the work, for something that should have been done correct the first time. Don't live with regrets, don't go with this company, read more

We had a major fence issue due to the weather. PetersenDean came out and put together a plan to fix the issues and with a great price. My PC kept me in the know about my project. The material that was used is high quality and should last a very long time. Thank you PetersenDean. read more

Had Peterson Dean do an estimate on new roof only for my daughter's 1300 sq ft house. Their estimate was $9000 higher than any of the other 4 estimates. $18000+ for roof only No Solar. Very disappointed since they advertise constantly about their roofing experience. We went with another high rated company. read more

Having been advised by other solar contractors whom we had consulted, that we needed reroofing prior to solar install, we chose PetersenDean because their commercial appeared to represent that they had the resources to do both. We checked Yelp where among the limited posts we found one from a gentleman who said that he'd originally posted a negative review. PetersenDean had responded that they had been unaware of the problem(s), made correction(s), and now all was good. Email, phone and written records demonstrate that between first contact in March 2018 and the solar system finally becoming operational in October 2018 we experienced seven months of delays, no shows and lack of communication (except of course when payments were due by us). We repeatedly brought problems to their attention, providing video and photos of our concerns, without acceptable response, follow through, or correction. We have not had a response to the three summertime power bills in excess of seven hundred dollars each, submitted to PetersenDean upon their request, for consideration of prorating. We demonstrated good faith providing all documents, roofing and solar payments of over Fifty-Seven Thousand dollars ($57, 078) in a timely manner and payed the first loan installment of $536, with not a solar panel on the roof, and the next power bill accruing. Additionally, the roofing supervisor took our permit documents. We have made multiple requests for their return. Time and weather will tell of the roofing application. We have received the lower power bill which was the end goal of the whole process. My husband and I own two businesses, and I work nights medical. We count on the people we contract to provide the value, customer service, and craftsmanship that we provide to our clients, in a timely manner. We understand that there can be setbacks at times. This does not account for seven months of delays and lack of communication we experienced. Carl and Teresa W. read more

We decided to go with Petersen Dean Solar system in August and went active online yesterday. They have been very easy to work with all along the way thanks to our service representative, Kirk Gallinkamp. From planning the right system for us, working out the financing, the installation and the permit process, Petersen Dean has lived up to their 5 star reputation. read more

I would give Petersen Dean a six star rating if I could. I just had a solar system with backup battery installed at my house by Petersen Dean and the process could not have been easier. From my first contact with PD through sales associate Kirk Gallenkamp through my assigned facilitators, Irene Hernandez and Melissa Kaye, I experienced competent, professional and friendly people who were motivated to get me online as soon as possible. I am grateful for their help and would heartily recommend them and their company, Petersen Dean Solar 4 America to all. read more

The representative was very knowledgeable and efficient. He gave us a projected installation date but they called before then and arranged the installation. The work took one day and people that have seen it are very impressed with the quality of work. We are very glad we went with Petesen Dean. read more

The wife and I met with Alex and had a no pressure sales experience. We are going forward with the purchase of our first system.

yes we had petersen and dean put solar on our roof i thought this was a good solar company WRONG they put 37 panels on the roof they told us that would take care of the high bills it took over three months to get it turned on SECOND they put panels ware they are shaded all parts of the day brought it to there attention response from them nothing they can do a bought it but they designed this system not us first year true up 1000.00 second year 1750.00 true up and to date 600.00 true up i called petersen and dean they sent over their quality control person what a JOKE he opens his book of 100 excuses at that point i had enough of excuses i stated why are the panels shades you have this vent in the way your ac unit is in the way AT that time i stated your people designed this they were on the roof when this was designed they seen all this but it does not matter its your fault they stated maybe your panels are dirty NO they were cleaned three days before they came out NOW they are stating i have two queen palms one is in the front yard in corner of house one in the back yard in corner of house they stated they are shaded by the palms ok what a joke i had them all trimmed up no shade took a look at the app on my phone for the system all panels on west side of roof are very low in readings all the rest of the panels readings are very high took pictures of palms sent to petersen and dean they still at this point blame the palms i had some one come out and take a look at this they found out the panels on the west side of the roof are producing 3% lees now then when they were installed two years ago no response from petersen and dean BE VARY CAREFUL WHAT YOU SAY TO THEM IF YOU MENTION LAWYER !! THEY RUN TO THEIR LEGAL TEAM AND THEY WILL BUS CHUCK YOU AND IF YOU HAVE A PROBLEM AND CALL IN FOR HELP WRONG YOU ARE NOW REDIRECTED TO ONE OF THEIR LAYERS AND NO ONE ELSE WILL HELP YOU AT THAT TIME WHAT A JOKE I THAT THIS IS AMERICA AND ITS CALLED FREEDOM OF SPEECH DO YOUR SELF A FAVOR GO ELSE WARE THESE PEOPLE ARE A BIG JOKE THEY TAKE YOUR MONEY AND THEN SHIT ALL OVER YOU !!!!!!!!!!!! read more

I have never considered signing up for, let alone posting a review on Yelp. But, because of my experience with Petersen Dean I felt compelled to do so. Wow! What can I say. STAY AWAY! STAY AWAY! Nice people, terrible product. My solar system is ALWAYS down. I'm on my 6th or 7th service and on my 3rd inverter. System went down again today with the same chronic problem. All of this since installation in Sept. '15. It's to a point that I'm asking for a full refund so I can hire a solar provider that sells a product that actually works. read more

My husband and I are sad to be back here placing a one star review update. My last update had me upbeat and hopeful as I had received a phone call from Chad, from what I understood, someone who would really help to followup and complete the project, well im sorry to say, not so. Chad had Kevin come out and inspect once again the area where the leak originated to see if indeed they were responsible. He had a gentleman with him who is apparently responsible for inspection of a clients roof to see if it can handle a solor system. They went into the attic along with my husband checking the area where Kevin had fixed the leak months before. Amazingly it happened to be raining that day which was in our favor and a great testament to Kevins ability to hunt down and fix a leak (Kudos for Kevin). When this inspector could not find any areas that had even a hint of being damp, They came down and went outside to inspect and he said that looking at the wet pattern left on the wall and overhang, the roof was buillt incorrectly to begin with and that that was the cause of the original leak. In other words, he was still trying to skirt out of paying for putting my masterbath back to its original state. I was floored. I asked him why would he put his stamp of approval or his ok to begin to install their solor panals if the roof was incorrect.......no answer given. When we asked why we havent had any problems since Kevin fixed the leak.......no answer given. Kevin told us he would write a report to Chad and we would hear from him for the next step. After they both left, my husband told me that he was fearful that the inspector may have created a new leak in his aggresive inspection. I asked him what he meant. He said he was so frantic when he was up in the attic looking for any kind of wet spot. He just would not accept the fact that in the pouring rain, the attic was bone dry and that he was digging up the insulation all the way down to the tile paper and ripping that up and damamging that. My husband really was afraid he caused damage in his frustration. That was in early November. November 10, 2015, We get the ok from Chad to hire a painting contractor to paint and repair all sheetrock and replace all custom blinds and forward the paid invoices to PedersonDean for reimbursement. We shopped for a painting contractor and had that taken care. We have since forwarded a copy of this paid invoice to PedersonDean, but we have not received reimbursment. Our next step was to shop for the blinds but Thanksgiving was upon us and we were hosting .Well.....the weekend of the holiday it rained, at times pretty hard and we discovered.......a leak. We called PedersonDean once again, 5 times. Finally after some not so friendly messages were left, Kevin and the inspector returned and again its raining when they get here. The conclussion they come to ONCE AGAIN is........ .well the roof wasnt built correctly. My husband and I had to stand there baffled listening to a whole host of reasons once again as to why its not their doing. They said they would write a report and get back with us. They didnt tarp the area to prevent further damage. NOTHING was done to prevent further damage. We called over and over again through December as the rain came and went. Finally in January the damages were to the point that the window frame surrounding the jetted tub was showing serious damage and the sheetrock surrounding and holding/framing the window in (very large garden window) is putty soft and the windowframe itself is coming apart. The grout is completely washed away. Kevin and and the inspector have returned once to view the damage and my husband has taken a video and many pictures in the attic. Kevin has done the same and his response is still the same......they will write a report. Again, no attemp to protect the area from further damage as the rain has poured and poured this weekend. I am heartsick. They dont seem to care. I really dont want to hear all the reasons why it isnt their fault. The professional way to handle this. The kind way and respectable way to handle this is to tell us. Mr and Mrs Miller, yes you have a 10 year warranty on your roof because you have choosen PedersenDean for your solar needs. And because of this......we will do everything it takes to make this right and return your house to the condition it was in prior to us ever stepping foot onto your property. IS THIS TO MUCH TO ASK? At this point we may have no other choice but to take our contract and seek legal advice along with filing a complaint with the BBB, Better Business Bureau. read more