Jeremy set me up with a perfect solar PV system for my needs. It's reliable and supplies all the…read morepower I need for my property and with separate buildings. We are out in the countryside and have an unstable grid with frequent outages. We needed some minor roof repairs along with the PV installation. Jeremy and Rising Sun solar are masters of their craft! I'm very satisfied with the efficiency and reliability of my system. When the power goes out now, I get an alert on my phone, but that's all. Life goes on normally now that I have Tesla Powerwall batteries that automatically supply the entire property until the grid gets its act together. I wholeheartedly recommend Jeremy and Rising Sun solar to anyone in the Islands considering going solar. The after installation service has been excellent too. Thanks again Jeremy and Rising Sun.

I would strongly caution homeowners, contractors, and subcontractors to do serious due diligence…read morebefore doing business with Rising Sun Solar Electric. My company, Clayburn LLC, performed solar installation work for Rising Sun on multiple projects on Kauaʻi. We invested substantial labor, time, travel, accommodations, transportation, and our own money into completing these projects and addressing correction items requested by Rising Sun. Despite that, substantial completion balances were withheld or disputed. Between outstanding/disputed balances and the expenses my company incurred, the financial impact to my business has exceeded $50,000. This wasn't just one invoice or a small misunderstanding. It involved multiple projects, weeks of work, repeated trips, employees who had to be paid, and significant expenses my company covered while expecting Rising Sun to honor our agreements. What concerned me even more was hearing dissatisfaction directly from homeowners whose systems we were installing for Rising Sun. Multiple customers expressed frustration to me about their experience with the company. As the installer standing at their homes, I was put in the uncomfortable position of hearing complaints about issues that were outside of my company's control. My dealings with owner Matias Besasso, sales representative Jeremy, and manager Ben left me extremely disappointed with how these projects and our payment disputes were handled. Based on my personal experience, I would not work with this company or this team again. If you're a homeowner considering Rising Sun, I recommend researching carefully, getting everything in writing, understanding exactly who will actually be installing your system, and documenting every commitment made to you. If you're a subcontractor considering working for them, I would be extremely cautious about committing significant labor, travel expenses, or your own money without very strong written payment protections. I have retained contracts, invoices, payment records, project communications, correction requests, and expense records relating to my experience. Significant money remains disputed and unresolved. Rising Sun and Matias know how to contact me. If they choose to resolve the outstanding payment dispute fairly, I am willing to have that conversation and will update this review to reflect the outcome.

UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

Kimo came and did my solar panel and heater maintenance. Awesome job and service!...will do it…read moreagain yearly

I would give 0 stars if I could…read more I had scheduled an appointment for them for this morning (Monday 10am). I called at 730 to cancel because my son is sick and I have to take him to the Dr. When the woman who answered the phone said "so you want to cancel" I said yes and apologized for the late notice. Her response "yea, whatever" and hung up! So rude and 100% not necessary. Side note, they charge $150 per hour just to come give you a quote! I was willing to pay because we need the work done, but are you kidding me?! For a quote?

extremely rude over the phone, after a very prickly question and answer round, i was asked "where…read moreare you from?" I know this can be a contentious point with locals, but i was very surprised when i told the lady where i was from she said she couldn't help me and hung up. I was truly very polite during the conversation and was just left baffled.

Excellent service. Plumber was on-time, assessed the problem, provided options and costs and…read moreresolved the issue. I will definitely use them again.

Nigel did a awesome job. Replaced hose bibs with quality parts. Fast and neat . I will certainly…read more hire him again .

Dave was professional from start to finish. Thank you for showing up when you said and working late…read moreto finish the job. We always appreciate hard working people that take pride in what they do. definitely recommend Kauai Crystal Clear

Dave was very professional, attentive and fully explained the cleaning process for our extensive…read moresolar panel system. He was very thorough! The panels on our garage for our hot water tanks were extremely dirty and coated with a thick brown film. By the time he was finished, they looked newly installed. We were shocked. The 40 panels on our house roof were clear and reflected like a sea of glass when he was done. Dave cleaned up after himself and left our system fully renewed. We would recommend him to anyone who has solar panels! Thanks Dave!

We needed our Hot water heater to be replaced.We went to various people some we bz some was not…read moreresponding.So we tried Jr's plumbing.They contacted my girl friend in a timely manner and soon we set a date when they were available.So when the day came only 1 person came.He was very informative and friendly.He did a great job!.He kept us informed what he was going to do.When everything was done.We tried the new water heater out and it work like a charm.Everything went well!.He even cleaned up.So when payment was made we also gave him $20 for lunch.We were very very satisfied!.We will definitely be hiring them again!.Well hopefully not that soon.

I recently had a water heater replaced. When I called inquiring about service to replace the water…read moreheater, the office girl who answered was very friendly and sounded with full of energy and happy. The friendly Tech Ekolu called to ask if he could come earlier since the prior job finished earlier. He alone swapped out the water heater and had me test the faucets in the house to make sure I had hot water. He stopped by the next day after his last job late in the afternoon to check if everything was working properly. There was a very small leak on top of the tank, so removed the intake pipe and applied Teflon tape. It wasn't because of his installation work, but the manufacturer's workmanship. I would highly recommend this family's business!

Brian Installed a new roof on our building 4 years ago. $30k++. Not a small job…read more Just found a damaged valley which has caused dry rot under shingles and at the eave. Not trivial. No one has been on the roof since new roof was installed so while we're not sure the damaged occurred at that time of installation, logic points to it. Its a question. Also someone put roof tar on the holes to try and cover up. Sounds like a roofer would do that. This review is because Brian, who has done quite a bit of work for us in the past, will not even come out to look at the problem and discuss a solution. Very disappointing. And not who I thought he was when he was hired.

My five year experience with Brian Baretto and his team at Hawaiian Island Property has only been…read moreTHE best! Ranging from small remodels to actually moving an entire house from one end to the other, Brian has been thoughtful and efficient, answering every question openly and honestly. As a contractor ourselves in Honolulu (Akamai Glass) we appreciate the friendly and frequent communication and quality of workmanship. If you need excellent, well-priced work, then they are the ones to call.

Greg's roofing replaced the roof on my house in summer of 2017. By early 2023 the roof was…read moreleaking. After several emails and phone calls they finally responded that they would fix the roof for $5850 when I had paid them $20,000 to do the re-roofing only 6 years earlier. Not a good value for money.

wornderful I NEED this kind of work on my house now my roof looks GREAT I love the guy who was…read morerunning it he was funny and vary nice and was a good price for all his hard work the review that gave those HARD working men a 1 STAR was not true Im in love with this roofing compamy.