If I could give 10 stars I definitely would! TAY in Room #3 is amazing and has helped me in fixing…read morethe problem I had with the system. She has been very patient and did not give up in assisting me. She delivered an excellent job! She was able to do my blood works and has been very nice all throughout my visit. She has excellent customer service! I am grateful. Anita from Customer Service was amazing as well! Kudos to the team.

I've been coming here so much during my pregnancy and I feel like I know everyone now. So far I…read morehave had a pleasant experience everyone seems to be pretty nice and good at drawing blood. There was only one lady that I wasn't too fond of but I didn't catch her name. Make sure if you are doing multiple labs to ask for a butterfly needle. I know they don't like to use it because it's more expensive (I used to be a phlebotomist) but I'm not gona be tortured by a 20 gauge needle while pregnant sorry.

Don't overbook patients. If I book a 12:30 PM appointment the longest I should have to wait is 10…read moreminutes. They just called in a patient that had an 11:00 am appointment and the time is now 12:50PM. When the patient checks in you should be transparent and advise of any delays.

Recently they switched to appointments only. No walk ins. One would hope this means you'll be seen…read morearound your appointment time. Nope. The wait is longer than when there were walk ins. I checked in 10 minutes ahead I'd my appointment. I did not get into the lab until an hour after my appointment. Lots of people in the waiting room had been there over an hour. I finally got in because they kept taking people who were Late for their appointment ahead of those on time. I went to the door and said hey, I'm about to pee my pants! All I need to do is pee in a cup! Meanwhile there are at least 3 techs, one actually left and came back after running her errands. Very unorganized and unprofessional!! I'll go to another lab from now on.

Autumn is a great young lady! Very professional, and her grandpa is awesome, too! They were fast,…read morepromt, a d very informative of the whole process.

Customer service is making a come back!! Allen is a very nice person who is pleasant to work with,…read morehe knows what he is doing. I came for fingerprinting. He got me an appointment same day within the hour and made the process stress free. I have had fingerprints done at corporate fingerprinting places and much prefer the great customer service that Allen provides. Our family will be returning to him for his notary services.

I had a mammogram this morning and my tech was very sweet. It is always a little scary when you…read morehave to go for routine test as a woman. But the quality of care and bedside manner was excellent. Thank you so much for your kindness. Merry Christmas.

It was a pleasure working with Heather and staff , very professional and great customer service …read more Thank you again. Peace

The staff here is amazing, definitely would recommend to anyone that is thinking about going for…read moreit. The care they offer is top tier and the patience they have throughout the appointment is perfect.

Paula and Gloria were amazing, accommodating and friendly. They really went above and beyond…read moregetting pictures of our son and when he was being camera shy, they offered to retake photos and were able to send us home with great quality photos. The place was clean and very kind to families and little ones that are excited and curious to see the new baby!

I just want to put an amazing word out for Dr. Goldsmith in dermatology at Kaiser in Vacaville. I…read morereceived treatment that has changed everything for me for a painful derm condition. I can't tell you enough how much I appreciate her and how it has really been life-changing. Thank you again Dr Goldsmith

****The Lab, Injection Clinic, Radiology****…read more The Lab I recently had lab work done and their front desk staff always seem bitter. They don't smile, greet you, or appear friendly. Its like they are herding cattle. This is not the experience with the staff performing the blood draws. They are friendlier and professional. It's also nice they have gotten better at not having to poke around for those of us with tiny veins. Injection Clinic Got my flu and Covid shots recently. The Covid shot hurt more than the flu. Had 1 done in each arm by an LVN. She was efficient and friendly. The wait was approximately a 1/2 hour however you can drive through to the back of the medical center for these shots as well. Radiology Went in recently for imaging and the area was clean and quiet. There was no wait and the staff who assisted me were cordial. The equipment for mammograms has been upgraded over the years but there has to be a better way to do routine screening than smashing the girls to smitherins. Lol.

Since my daughter's primary care physician did not have any availability when needed, my husband…read moreand I scheduled an appointment for her at this Walk-in Care Clinic, since they unfortunately do not have one in Fairfield. Upon arrival, we were greeted and checked-in by the staff at the front desk, who seemed friendly enough. Since we arrived quite early, we had a little wait before being called back to be seen. We are pleased by the overall quality of care that our daughter received here. The medical assistant and nurse practitioner who saw our little one were friendly and excellent with our daughter. The nurse practitioner was knowledgable on the various illnesses currently going around and prescribed the appropriate medication for her. Overall, we are thankful that there are walk-in care options when primary care physicians do not have any availability for that given week. However, walk in care unfortunately does not see all types of patient complaints. If you have a sick child, this is definitely a viable option though.

I wouldn't recommend coming here with a pretoddler. The staff were all very friendly from frontdesk…read moreto nursing. I brought my 2 year old here and I could tell that the provider doesn't typically see little ones from the way they did their exam. I guess ultimately I got what I wanted and the wait wasn't long due to only a few people waiting. I'm just saddened by how poor our medical system is from my regular clinic not having access to take us and how urgent centers typically use midlevels to provide care. I think Northbay urgent care might be better but more busy.

Great crew, been going there for just over a year. Thanx to Lori, Que, Ana, Ellen, and everybody…read moreelse!

Avoid this place if at all possible. The staff is very unprofessional and scheduling is a…read morenightmare. I have never experienced this much difficulty scheduling an imaging appointment. I see why they have one star. Don't waste your time trying to schedule an appointment. I was on hold for 15 minutes attempting to schedule an appointment. Hung up called back and was shown no empathy for the endless hold. I was simply put on hold again. Forget it! Be aware they do not value your time at all.

Scheduling imaging is nearly impossible. Phone system doesn't work, and there is actually no…read morereliable way to schedule imaging. Good luck. I am switching all care, imaging, etc. to Sutter due to the difficulty of interacting with Solano Imaging in any way