100% recommend and we did the full day service with Dionelo in the Mercedes S Class. The car was…read moregreat and the service was spectacular. We were never waiting and quickly got to our site seeing locations. Any additional stops we needed he took care of and found quick parking to let us out for food, photos or shopping. I would highly recommend this company and the S class for first class service....we were coming from the USA with high standards.

Yes! These drivers were excellent, prompt, helpful and very polite. We had two people in our party…read morewho are very large and they fit in the vehicle just fine. Unfortunatly, one person got car sick but the driver was SO nice about it! Please consider using them if you want great service on time and safe drivers.

If I could give 10 stars for this car service, I would without hesitation. From the moment our…read morefamily contacted Karo to arrange transportation we knew we were in the best of hands. We landed at Heathrow Airport this afternoon and our driver, Suren, blew us away with EXCEPTIONAL, top-notch care and attention to detail. He greeted us promptly at the airport, insisting to take and handle our large pieces of luggage and offering an exceptionally warm welcome. The vehicle was spotless, comfortable, and well-equipped with amenities that made our ride so comfortable we didn't want it to end (charging stations, Evian water, etc). Suren's professional demeanor and courteous manner set the tone for the best experience possible. I highly recommend this car service to anyone looking for reliable, first-class transportation in London!!! It doesn't get any better!!! We've already arranged for transportation back to the airport at the conclusion of our trip & we're looking forward to it!!

Super easy to book online (compared to several I've tried that are so difficult) plus a quick…read moreconfirmation. Our driver, Suren, was professional, kind and accommodating. The van for 6 passengers for a day outside London was clean and comfortable. Definitely would book again!

Thoughtful, prompt and courteous service! Traveled with a party of 3. Couldn't beat the price and…read morevalue of having been met outside arrivals and lead to a waiting car! Compared the cost of a £25/per person Heathrow Express ticket price for 3 adults, selecting Simple Airport Transfers was a no brainer. Would definitely use them again. Thanks!

Needed to get from Heathrow to Stansted airport. Had to catch a flight from Stansted to Stockholm…read more Driver greeted us at the terminal and wasted no time in getting us to the parked limo. He made good time. He didn't chat much. We were pretty happy about that. It was early in the morning. We had just gotten off a flight from DC. Helped unload our bags at Stansted and pointed us in the right direction. We made our connection.

These guys are the BEST! We were coming into Gatwick late at night from an international flight…read more(Morocco). You never know how long delays will be, or how long customs will take. Our driver was there with a smile and a sign with our name on it. What a welcome sight after 12 hours of travel time! Our driver was so friendly. He told jokes most of the way to our Heathrow connection, and kept us very amused. He also had the car stocked with waters & CANDY! Kids thought he was the best driver ever. The company was professional. I arranged everything over the internet, pre-paid the fare and it all went as planned. No complaints. We haven't always had good luck with transportation companies, seems like they're never where they should be. This place is fantastic - highly recommend.

Excellent service! New, clean Merc and friendly driver! Have been met at Heathrow to drive to…read moreWimbledon and back the same day; £160 for the return trip. Can highly recommend this professional service!

I reserved a ride with Addison Lee from Kings Cross to Heathrow Airport. My driver was 30 mins…read morelate. I called customer support and they wouldn't help without my booking number, which just wasn't handy at the sidewalk pickup spot. I found the driver's phone number in the app, and called him for his status. All he said was "traffic man, what can I do" then hung up on me. When he did arrive he was clearly in no hurry, almost intentionally, despite how close we were to departure time. It is apparent that these folks don't care. A very similar thing happened on my last trip with them. They used to be dependable, but no more. I recommend finding another option for car service.

DO NOT USE THIS COMPANY appalling customer service on the 7th June…read more I had prebooked a taxi with your company to take me and my 80yr old disabled mum I would like to lodge a complaint regarding your appalling customer service on the 7th June. I had prebooked a taxi with your company to take me and my 80yr old disabled mum to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disability groups advising them to never use use your company as its appalling that your staff treated an 80yr disabled person like this, what if it was their mother or nan who had been left stranded, would they have been happy. Your company was willing to leave 2 females stranded in London, at that time of night with no care at all, but of course why would you when you had my money in your bank already. Thankfully a traditional London black cabby was able to help us and also confirm that this isn't an isolated incident and that your company is known to only care about the money and not its customers.   to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disabi

This post is about the HE in general…read more One of the reasons I like lhr is this Heathrow Express, a direct light rail that takes all but 15 minutes to Paddington Station in the city. I purchased tickets in advance, £10 one way (£25 on the spot). They're on time. The interior is clean. The seats are comfortable, although a little old, with charging ports.

Five stars for the convenience, three stars because of the price -- averaged together, that makes a…read moresolid four stars for the Heathrow Express train! This is by far the most convenient option from London proper to Heathrow Airport, but you'll pay for that convenience. Where you could reach the airport via a local train for much less, shell out the 20 - 25 pounds per person and you can ride on a direct train with zero stops. The train runs nonstop from Paddington Station, which is easily accessible by Tube. It leaves roughly every 15 to 30 minutes, but there are frequently closures and delays so make sure you allow plenty of time for your journey. In the 4 times I've used this service, twice it's been cancelled and I had to take the regular local train, so be aware. The train stops at Heathrow but the walk from the station to the terminal is quite far (allow at least 20 minutes, and even longer if you are slow or have a ton of bags). Also make SURE that you keep your ticket out because you have to scan in AND out once you reach LHR station. The train itself is nothing fancy, but they have free wi-fi and luggage racks for the short journey. The seats are comfy enough. They often run specials, so make sure you check our their website. Sometimes there are deals if you buy group tickets and it's cheaper if you purchase your tickets far in advance. This is the easiest option to get from the city to LHR by a mile.

I was in London for work and used Alpha for transportation to and from Heathrow. It was very easy…read moreto book online and I received a confirmation and directions to meet my driver within about 15 minutes! The drivers I had were very professional and safe and their cars were clean and comfortable. I definitely recommend them to anyone looking for a long-distance car service in London.

Driver was on time, helpful, personable and played Dire Straits on the stereo! It won't let me…read morepost without more characters

We were very pleased with the services of Twelve Transfers on a previous trip to London that we…read moremade prior arrangements with them again to have a driver waiting for us when we came out of customs at Heathrow Terminal 5. Our plane was late in arriving and somehow signals got crossed and the driver was not there. After a few phone calls, we found each other. It was a quiet and uneventful ride. We have come to rely on the efficient and prompt service we have received from Twelve Transfers. We highly recommend this company. It is nice having a picture of the car and driver who would be taking us from London to Southampton. Karim was waiting for us when we left our hotel. The car was a Jaguar and was most comfortable. Karim was a very skillful driver getting us out of London in no time and on the motorway to Southampton. It was an uneventful trip. We through enjoyed our conversations with Karim on various topics. He was a very nice young man.

Dear Arthur, thank you very much for your care about my clients and perfectly arranged the ski…read moretransfer from and to Munich! Special thanks for the best price you could offer! Perfect job, I was lucky to make this order with your company. I hope to work with you again, I will recommend your company with pleasure. kind regards, Gennady Kuznetsov, Moscow, Russia

Fab service! From Hackney Wick to South Kensington, timely and checked all the best routes with…read moreleast traffic on his iPad device, which was great as I was travelling during rush hour. My driver, Artis, had a few tales to tell of London town as well as hopes and aspirations. Wich him all the best. Car was clean and modern. Most importantly the service was not compromised by the affordable price. Highly recommended. Best wishes to Artis!

We utilized Blackberry twice on a recent trip 1) from Heathrow to Southampton hotel for overnight…read morestay; then 2) Southampton cruise terminal back to London proper. We were group of four with large size luggage. Both quotes & bookings are done via email. Once you receive a quote and are ready to pay there are several payment options offered. I used PayPal. Both pickups were easy. On day of pickup at LHR I got a text alert from Blackberry & the driver regarding where the car was and estimated arrival time. The driver met us at the suggested meeting place at LHR on time. Ditto Southampton cruise terminal pickup with a drop off at our London hotel. I'd booked with Blackberry if I'm ever in London again.

The driver didn't show. They had no idea until I contacted them from Heathrow. It took forever…read morewaiting to get a replacement driver. No offer of discount.