I had a very disappointing experience at this salon, and unfortunately, I will not be returning…read more
Before my appointment, I called the salon and specifically explained that I had five boxes of tape-in hair extensions. I asked how much it would cost to have them installed, and I was given a price. When I arrived, however, I was told that the extensions were not considered "bundles" and that I would therefore be charged significantly more for the installation.
I asked what she meant by "bundles," because I understood a bundle to mean the amount of hair contained in a package/box. I explained that I had approximately 100 grams of hair. Despite the change in price, I decided to stay and proceed with the appointment.
Before starting, I also asked whether the amount of hair I had would be enough for my entire head. I was told that it would be. Once the installation began, it became clear that I did not have enough hair. I was then told that I would need to purchase additional hair and pay an additional installation fee. At that point, the total cost was going beyond my budget, so I decided that I could no longer continue with the service.
Since the service was not completed, I was very surprised to be told that I would still have to pay a $175 cancellation fee. I understand that stylists need to be compensated for their time, but in my situation, I feel the experience was unfair because the original quote had changed after I arrived, I was initially told that I had enough hair, and then I was informed that I needed to spend significantly more money to complete the service.
I also felt uncomfortable because pictures were taken of me without my permission. I didn't say anything at the time because I was already frustrated and simply wanted the focus to remain on my hair, but afterward I realized how uncomfortable that made me feel.
To make matters worse, the tape extensions that had already been installed were very visible around the crown of my head, which I was not happy with at all.
I understand that pricing can depend on the amount of hair and the work involved, and I respect that hairstylists deserve to be paid fairly for their work. However, I believe these details should have been clearly explained before the appointment, especially since I specifically called beforehand to discuss my hair and the expected cost.
Overall, I left feeling very disappointed and frustrated with the experience. I regret not walking away when the price changed upon arrival, and unfortunately, this is not a salon I will be returning to.
