While after buying at least twenty pairs of shoes and boots here over the years I am not going to be a returning customer. After returning a pair of boots due to manufacturers defect I was treated ridiculously by the "gang of staff". As everyone knows sizing varies between women's and children's brands. As well as between brands it varies. After a song and dance about why they shouldn't have to replace the defective boots, I was slapped with the insinuation that I was trading boots to accommodate my daughters growing feet. (The three inch separation in the returned boots' seams didn't appear to have any meaning on the salesgirl.) As well I could have credit towards anything more expensive in the store, use for same size and I had to use it now. Being Intelligent, I measured the length of the returned sole to the sole of a boot that my daughter picked out. Same length. Took it up to the register showed the first salesgirl, she nodded and barely acknowledged what I saying and abruptly started ringing me in. The second salesgirl blurts out those aren't the right size. The first sales girl rolls her eyes and said I know, as if I was taking advantage of their policy. I then repeated how the lengths of the soles were exactly even to her and she didn't acknowledge me speaking common sense either. I get the feeling that the catty staff would be better suited to a Saturday Night Live skit. They are a dumb joke. It was their house brand that gave me the problems with the defects. read more
