Owner just wants to lie you into a sale and then keep the money. They have been amazing in the…read morepast. They have always had a great selection of shoes and great sizing. So I didn't hesitate to come looking for a light pair of sparkly shoes. My grandma often gets her shoes here for the good support us well. Owner helped us that day... found what we were looking for - so we thought - we prior had no reason not to trust her when she said it was ok to be a bit small they would stretch out. After we both tried them around the house for a couple hours it quickly became apprent that we had been lied too. My grandma's were so tight they were causing her pain and came in to exchange for a size up and is now good. Mine once the width settled ended up still sitting the tiniest bit too short and checking other shoes I had from there realized they were a size too small. Went in and they dont come in a bigger size. There is nothing in the store that fits what I want - and had the owner not lied - there would have been no sale. They have a policy of no refunds - so now she also gets to keep the money because it will have to sit forever on store credit because there is nothing else that I want when I am going to have to find shoes else where. She lied to both of us to get the sale she wouldn't have other wise gotten and refuses to fix it. She is the owner - she can make refund exception. She chooses not to. Do not trust them - make sure they fit well in store!!

From the owner: Who says you have to give up style for comfort? At Shoe Chalet in Red Deer, we believe in providing…read morefashionable footwear that also support your feet and feel comfortable to wear. We offer shoes for the everyday and for special occasions. We also provide off the counter - custom orthotics ideal for the nursing and hospitality industries, as well as for people who simply require a little extra support. For hard-to-find sizes, count on us to have them. Visit our store for men and women shoes ranging from size 5 to 15!

I was very disappointed by the service. I had just walked my dogs and was not dressed to impress…read more But excited to add some boots to my collection I had the money to spend but was really turned off by the snotty sales people. They seemed to be looking down on me. Don't judge a book by it's cover ladies. You might be selling expensive shoes , but you are still a shoe sales person.

I had picked out a beautiful blue pair of heels for my wedding here as well as all 4 pairs of my…read morebridesmaids shoes. I went in 3 times and finally decided I wanted to buy them! upon trying on the pair for my self I noticed one shoe that had been in the window was very faded and very obvious that the shoes were now different blues! I hummed and hawed...the lady tried selling me a pair that was to big...I just couldn't do that so I asked if they had another size 5, they did not and she tried telling me the fading was minimal when i fact it was the ENTIRE shoe. She suggested I fade the other shoe(might I add I was buying them for their vibrance and they were 130$ plus tax) I kindly asked her if she could reduce the price and I would buy them. She became very rude and refused! Needless to say I did not buy the shoes nor did I buy the other 4 pairs at 130$ a piece! Terrible terrible business people.

Went to purchase a pair of boots. The sales people were very kind and helpful. It was really busy…read morewhen I went in but they made sure I didn't wait too long and brought out sizes and different sizes. They gave me a teacher's discount and even tried to stack coupons with another promotion. Unfortunately I had to return the boots due to unbearable pain trying to break them in (not their brand). They took them back no problems! Very happy with the store and their customer service line. Would definitely shop here again!

Went to buy shoes on the weekend and I wanted to try a couple sizes on. The girl working there 1-…read moredidn't greet my family and I. 2- completely Ignored me when I had a couple shoes in my hand. I had to physically go to the counter and ask if I could have sizes. She didn't say one word, grabbed the shoes from the counter and scanned them in. They didn't have the size I was looking for but a half size up and a half size down. So I asked if I could try both sizes on. Her response was "that's not the size you even asked for".....I said yes I'm aware but i would like to still try them. She let out the loudest huff and went in the back. My husband was in shock. Needless to say, I left the store and told her how incredibly rude she was. I will never buy a pair of shoes from the red deer soft moc again. Very Poor customer service.

Considering the number of boutique-like that shops in Sylvan Lake that focuses on higher-end…read moreclothing for men and women, one wouldn't think that a clothing store that is in conjunction with a grocery store has anything remotely interesting, but in this case I will tell you that you are wrong. When I am intent on finding something interesting to wear, I make sure I stop in Cobb's because more often than not, I walk out with a purchase and usually at a reasonable price because the sale rack or the sales are really good. The best part of the deal is that I don't have to get my butt to Red Deer of Calgary to brave the crowded malls and stores. I am going to confess that I am not the thinnest girl in the crowd so my Sylvan boutique shopping experiences have left me feeling sort of disenchanted because I am usually just shy of fitting whats on the rack. But Cobb's is my exception to the rule. Its selection has something for everyone. It ranges from young and trendy to old lady chic that goes from casual to dressy. It carries shoes, accessories and has a nice selection of swimwear. It even carries body shaping undergarments. There is also a selection of casual menswear, but the sore is most geared towards women. The staff is friendly and helpful. I've found myself coming in to the store, looking for items and having the staff helping me search the racks and bring me some nice clothing pieces to try on in the dressing room. I'll note that the regular prices are generally higher end, but if you keep an eye out for their promotions and/or take a peek in the discount section, you can find yourself a steal of a deal. If you are in Sylvan, ladies especially, this store is definitely worth a look.

From the owner: Quality clothing , friendly service, great selection. unique styles.read more