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SoftTouch Dentistry of Brighton

3.1 (38 reviews)
Closed 9:00 am - 3:00 pm

Services - SoftTouch Dentistry of Brighton

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

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Review Highlights - SoftTouch Dentistry of Brighton

Bidabadi is incredibly friendly and she is very practical in terms of the treatments she recommends.

Mentioned in 24 reviews

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Adam Orden, DDS MS - Newton Wellesley Oral Surgery

Adam Orden, DDS MS - Newton Wellesley Oral Surgery

3.3(39 reviews)
1.2 miCoolidge Corner

I love Dr. Orden! He's funny as hell and whenever he had to extract a tooth, he put me to sleep…read morelike I asked him to. The front desk lady is a little quirky but in a good way :-) I think he may have retired.

Very sketchy doctor and staff!…read more If you read the reviews, there is a general consensus. The front desk staff (it's one lady) is absolutely terrible. She is unfriendly, not helpful, and rather cause probable than fix them. First of all, right before I had my surgery to have my wisdom teeth removed, Dr. Orden didn't know which side of my mouth he was removing my wisdom teeth from when I asked him which is extremely concerning for 5 minutes before a surgery. Also, Dr Orden is not a friendly guy, I haven't met many doctors that would scold you for asking questions. Now to the sketchy part. I have called over 30 times to get details from them for insurance reasons. The lady at the front desk is about 60 years old and very delusional. She will answer the phone when I call and than beat around the bush when asked about information for insurance reasons. It always ends with "I'll call you back" which leads to me never hearing back from them, and then I will call again without an answer. Next step I will be reporting them to the Better Business Bureau. There are so many good dental surgeons in Boston, do not waste your time dealing with this team of nut jobs.

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Adam Orden, DDS MS - Newton Wellesley Oral Surgery
Adam Orden, DDS MS - Newton Wellesley Oral Surgery

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Lucca Oral & Facial Surgery

Lucca Oral & Facial Surgery

4.3(27 reviews)
3.4 miBack Bay

BEST ORAL SURGEON IN BOSTON! Dr. Lucca and his team are…read moreabsolutely amazing- this is the place to go for anyone wanting a wisdom tooth extraction ! Consultation: I originally booked an appointment with a place downtown in china town, which when I went the doctor at the other place was rude and unprofessional- in a desperate attempt I googled another oral surgeon closer to me- which is when Lucca came up- I called the office (calls are answered immediately by a real person) and they were kind enough to fit me into the schedule the same day for a consult. Actual consult was quick, the treatment plan was explain thoroughly, all my questions were answered. The staff are incredibly accommodating and genuinely friendly. Pro tip: Have your dentist send you your X-rays and referrals by email to the office or to you so it is handy. This is needed for any oral surgeon to see you. Insurance & Price: I have blue cross blue shield which did cover some of the extraction price. Your medical and dental insurance combined may both cover you for treatment. & the remaining balance of the treatment price is paid at the surgery visit. They help you check your insurance as long as you have your group number/policy number etc. They called me 2 weeks before the appointment to let me know how much i would have to cover out of pocket. Extraction: I had all four wisdom teeth removed and I was in and out of the office within 35 minutes. I had the procedure done during the 4th of July long weekend and the doctor was accommodating enough to check up on my recovery during the weekend. I had TMJ pain before the extraction and we assessed that the procedure would trigger this a bit, I had some additional discomfort due to this and on 4th of July and the doctor was available for me and attentive to my needs/recovery- you can't find this kind of service and hospitality anywhere. During the week of the recovery the doctor & staff allowed me to visit the office 3-4 times to check in on my recovery. Even though the discomfort was not related to the procedure they still assisted me with this instead of sending me to another office- which i appreciate so so much. Absolutely everything about my experience was exceptional. Using Dr. Lucca's office for my extraction was the best decision I could have made.

I just want to share my negative experience with this office and warn other possible clients. They…read moretold me that I have to pay upfront and that they bill my insurance afterwards and then I get reimbursed by the insurance. The consultation was billed to my dental insurance and I received a reimbursement (without the co-payment amount). Next I had to get a procedure. I was told the same thing. First I pay upfront, then they bill my health insurance, which will reimburse me. Yes, they may have said they are out of network but they did not tell me to call my insurance first to approve the procedure. When time past by and I did not get the reimbursement I checked with my health insurance and the claim was denied because it was not pre-aproved. Shouldn't they have told me I should call my insurance ahead of the procedure? Don't they deal with insurance providers all the time and should know of the steps? Or were they concerned the claim was going to be rejected and they did not want my business to go somewhere else where it was covered? Hum.... They make you sign a lot of legal papers that they say explains everything. By the way, after the procedure the doctor did not fix my problem and told me I could go see another doctor.

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Lucca Oral & Facial Surgery
Lucca Oral & Facial Surgery
Lucca Oral & Facial Surgery

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SoftTouch Dentistry of Brighton - generaldentistry - Updated May 2026

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