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    Soft Touch Car Wash Systems

    3.7 (48 reviews)
    Open 8:00 am - 6:00 pm

    Services - Soft Touch Car Wash Systems

    Auto detailing work

    Car wash

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    Factory Clip

    I have been there many times without issues. Last visit, which was March 13, 2024, not only had they raised their prices so a wash with tip is now over 50 bucks, when they removed my driver side floor mat to clean they did not rotate one of the OEM clips, rather forcing the mat out and ripping off the clip, which I just noticed today when I took the mat out to shake the dirt off of it. It was definitely on there when I took my car to Soft Touch. This was employee negligence, not the actual wash that could take out an antenna, mirrors, etc. Of course they say they are not responsible for such damage, but this was employee negligence, not the fault of some machine. When I called and talked to manager/owner, not sure who he was, seemed fixated on what brand of floor mats I had. What difference does it make? The floor mat retention was put in at the Honda factory, they did not come with the mats. He said they may have clips for Weathertech but unsure if they had any for Smartliner, which is the mats I have. Huh? The mats have round holes just like the factory mats, and once again the retainer clips come from the factory and NOT with my floor mats. They should have, at the very least, offered me a free wash AND to cover the cost of me taking my car to the Honda dealer and having them fix this. This place is also a rip off now that they raised their prices and no longer combine a Veterans discount with Groupon. That was the only way this place was affordable to me, and it was worth the drive from Englewood to Centerville. No more! Never going back, especially since they don't seem to care about Veterans anymore, and don't care if they damage your car, even if it is caused by negligence by their employees. Probably not worth it but consider taking them to small claims court and they can pay me for Honda dealer to repair the damage they caused.

    Dirty hood

    This was my first time here. It was recommended by a couple people so I thought I'd give it a try. I have a newer car that I have always washed myself because I don't like all the micro-scratches and I keep the interior clean. I just needed to outside cleaned. I bought the managers special. Folks were nice enough, but the job was poorly done. I had smudges and spots on the interior of the console along with a wet towel left on the leather seat. The exterior was still dirty with bug splatters and dirt on the front end and grill. Very obvious to see. Very disappointed in the quality provided. Not likely to ever go here again.

    This is what Soft Touch did to my rear windshield wiper yesterday. Refused any responsibility including any type of refund. The car wash popped the blade off the arm (blade is able to reattach to arm) however also in the process broke the arm where it attaches to the car. Owners were dismissive and blamed the car being old and having rusty brittle plastic. Last I checked plastic does not rust; dealer replacing wiper arm confirmed plastic is not brittle something yanked the arm with a lot of force.

    I am so frustrated in having to write this. I took my car in last week and had it cleaned. It came out with a dent in the side of the hood. I know beyond the shadow of a doubt that the dent was not there prior to me bringing it in bc I had just seen that section after work. I back into the parking lot at work and see this same side EVERY SINGLE DAY, multiple times a day. It 100% WAS NOT THERE prior to my arrival at Soft Touch. I noticed the dent almost immediately. I called the company right away and they told me they would look at it. I met with one of the owners on Friday last week and he nicely called me a liar. He told me that nothing like this has ever happened (which is a lie bc I have seen reviews of such things happening). In the end, he told me that he had a friend who owned a car shop and he would call for me on Monday to schedule an appt to fix it. It is now Monday, my husband calls to see when we can get the car in and the owner now states that he is not going to pay for my dent, and that he reviewed video footage and said that it was not done by anyone in his shop. I have yet to see the footage. He also took my words and twisted them into things that I did not say directly to my husband. I cannot believe he lied to me so blatantly and refused to take ownership. Terrible business and would not recommend.

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    1 year ago

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    3 years ago

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    2 years ago

    Everyone was very patient with me/my ride. I made the mistake of coming after shopping and had stuff on my seats.

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    4 years ago

    Simply the best in greater Dayton. I drive past 2 other full service washes to get here.

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    3 years ago

    Very kind, very efficient and loved my dog. The nice young man that cleaned my car was great to talk to!

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    2 years ago

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    10 years ago

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    3 years ago

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    11 years ago

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    2 years ago

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    3 years ago

    Cleaned inside and outside of vehicle. Can't find a better job that doesn't involve a full detail.

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    4 years ago

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    7 years ago

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    3 years ago

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    5 years ago

    My car gets the best wash and cleaning here. The people are always friendly and hard working. I just love the way they treat me and my car.

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    9 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    I am fairly new to the Dayton area & was on the prowl for a place that provided outstanding service.

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