You used to be able to pull in, pay for your wash with your card, pull up, put it in neutral, wave…read moreat the attendant, and be on your way after the wash. Now there's a guy pestering you to buy extended packages. He wants to take your card so he can continue the sales pitch with your card in his hand. You don't need him. When you get to the screen that says to insert your card, reach up and touch icon picture of the card you're using. Nothing on the screen says to do this, which is where the salesman's assistance comes into play. I pulled up today and listened to the sales pitch. I said I didn't want to be rude but just wanted a single wash. He said I obviously didn't want his assistance and backed up a few feet, knowing I'd get stuck putting my card in when it said to without touching the card icon. So he came up with the most annoying voice, going on and on about how kind he was to be helping me even I said I didn't need him. When I told him we could talk about it after my wash (cars were backing up), he acted as if I was challenging him to a fight! It's $2 more than it used to be, but the basic wash turned out fine. I skipped the vacuuming to avoid the guy. I used to enjoy the car wash. The attendants were always nice and offered you a water or a treat for your dog. They'd even come over and wipe down to wet streaks when you were vacuuming. I always made sure to have a couple dollars to tip. I'd rather pay more at Oakwood Auto Wash than ever go to another Flying Ace.

Scratched my rim because the girl directing people into the car wash has you drive on top the…read morebumper then you car falls into the bummer it scratched my rim. Also horrible cleaning job.

Last time I was here the new blowers they installed damaged one of my mirrors. The manager would…read morenot speak to me, instead he sent out a kid to tell me they would not do anything about it. I stayed away from this location for years. Today this location was on my way to Columbus so I decided to stop by for a quick wash. The smell inside the wash bay was awful. Almost no soap was dispensed. It smelled like dirty mop water. Skip this location. Head to the one on Springboro pike. Unlimited member for 3+ years.

I love to keep my car clean! The monthly plan has more value that way. The vacuums are free and…read moreI've got two locations that 10 minutes from my house.

I was just there for car wash to my car. I've taken ultimate car wash hoping I would get my car…read morewheel caps getting wash I do notice the car wheel caps didn't get wash and also noticed a small scratch on the rear passenger side. Other then this overall car wash experience was great.

I go here at least once a month or so. I like using the automatic wash. It's always done a good job…read moreon my Jeep. There are several levels of wash to choose from starting at $8 and up.

I drove in to wash my car, as I was leaving the automatic, I still had salt on the back of my car…read more The carwash attendant seen it, had me pull into a bay, & he sprayed it off. Nice older gentleman. Didn't charge me extra for doing that.

Great automatic car wash. Quick, simple and hassle free. A cheaper alternative to Mike's Carwash.read more

We have been looking for a full service car wash in the area for over three years. Was very happy…read moreto find this establishment. We got a full wash, interior and exterior and they did an excellent job ! We will be back

I recently moved to the area and was very happy with my first visit to Soft Touch. However, my…read moresecond visit was not only unsatisfactory but my car was also permanently damaged. Not only was the cleaning incomplete (trunk not cleaned, dash controls not cleaned and floor mats not cleaned) but the top of my dash, under the windshield, was scratched and sliced up multiple times. I don't understand how this could happen - the person must have been holding something sharp in addition to the cloth. I haven't gotten an estimate to fix it yet but I think the entire front part will need to be replaced and it will be pricey. I did call Soft Touch to tell them about my experience since they advertise that they are committed to satisfaction. I did receive an apploligy and was told to let them know if it happens again. However, with the extend of the damage, I don't think I'll be returning.

This is a do-it-yourself car wash. The bays are always clean, functional and the soap etc it always…read morefull. They even have the radio playing. It is just like you are washing your car in your own driveway on a nice sunny summer day. For those of you that are interested they do offer a no-touch drive through as well.

The bays are high enough to get my boat most of the way in. The back door is a foot lower so I…read morecouldn't do a pull through. I couldn't find a local open bay wash, but this worked for me.

Damaged my truck denied my claim. All staff were rude and…read moreacted like it was my fault. I quote "the scratches aren't from our equipment because they aren't consistent with our cleaning equipment." So did they magically appear once it rolled out of the wash? The car behind me was damaged they argued with that lady saying they were already on her car. I wouldn't recommend Mike's Carwash to a single soul anymore will gladly be going elsewhere.

Still doesn't dry well. Went through on Memorial Day and I commented that the flag should be at…read morehalf mast. The employee I talked to said it was earlier but management put it back up. Well that's fantastic.

We cancelled our monthly wash on 2 vehicles yet they have continued to charge our Visa. When…read morecalling Customer Service in Columbus they DO NOT answer. Weve tried several times and they just leave you on hold

I went through their car wash and it took off my antenna cover. They said they couldn't find it and…read morethen their team emailed me back, saying that they were not going to be liable for any damages to my vehicle.

Well, my car was salty from the big storm. It was washed, ta da. Other than the sales pitch any…read moretime you arrive, to pay a monthly fee for unlimited washes the place is great. Yes I know if I go more than twice a month it pays for itself. I don't go more than twice a month. Anyway, I digress. They are quick and efficient. Free self-serve vacuums outside too.

Maybe during the winter for their special deal but not for $40 something a month. Frequently they…read morehave equipment issue and their spinning arms will collapse your truck side view mirrors. They are hard to cancel when you decide that's what you wanna do. Took a few calls and a few days to get it canceled. I paid for 3 months and had to wash my car once. Not worth the trouble, nor the cost in my opinion.