I'm perplexed how other people rated it this high. When I visited this place earlier today there…read morewas no staff to greet me. Although they were pretty good at washing the underbody jet stream is an add on and I suggest finding somewhere that includes it for free

Dirt on brushes scratched my paint and Dean himself told me that I had to live with the decision to…read moreuse his car wash and that he wasn't going to do anything about it. I will not use this car wash again.

Lottery machines are malfunctioning and cashiers are stealing the tickets after they have customers…read moreleave their names in a paper to come back later to pick up their lost ticket . I was told by a cashier that this is happening and this happened to me . The owner told me if I'm unhappy about losing my money this way he ordered me not to come back

Cat Cadwallader was AMAZING and took care of me! I came into the dealership with a used car in mind…read moreand unsure of whether or not I'd be eligible to trade in my car based on my circumstances. Cat was able to get me into a NEW 2026 Hyundai Elantra and work with me on my deposit requirements. I was in and out within 3 hours. Fastest service to trade in a car yet! Thanks again Cat!

I made an online appointment for this morning to have two recalls fixed and also have diagnostics…read moreran on two warning lights. It was a 45 minute drive one way, and when I arrived, I was told that this appointment was to drop off the car and that they would need at least two weeks to have it diagnosed. Their website said NOTHING about this when I specified what the appointment was for. I was told that the website would have to be updated daily to show accurate wait times. Someone is being paid to maintain this website, so WHY DON'T THEY DO THEIR JOB? WHY DON'T YOU HIRE ENOUGH TECHNICIANS SO YOU CAN SERVE YOUR CUSTOMERS? WHY DON'T YOU HAVE ANY CONSIDERATION FOR YOUR CUSTOMER'S TIME? How can they expect someone to leave their car for weeks at a time, especially with no warning when the appointment is made? I will NOT return to this dealership and I will NOT buy another Hyundai (this was the second new one I have had). Schedule an appointment at your own risk.......

Very adequate variety of auto, sun's, trucks, sports cars and luxury vehicles. Great service with…read moreno pressure.

Extremely Disappointing Experience Would Not Recommend!!!…read more I purchased a car from Auto Boutique on May 28th, and the experience has been nothing but frustrating. After buying the vehicle, I discovered major mechanical issues, including a bad turbo, high-pressure fuel pump (HPFP), low-pressure fuel pump (LPFP), and faulty injectors. The car then spent approximately a month and a half at the dealership being worked on. After waiting that long to get my car back, I had it for only THREE DAYS before the cooling system failed and a coolant hose burst. I then had to wait another week just to get a coolant elbow replaced. A car that I had recently purchased should not be giving me this many major problems in such a short period of time. Between the repairs, the time without my vehicle, and the constant frustration, this has been an absolutely terrible ownership experience. What makes the situation even more frustrating is that they offered me only $10,000 in trade-in value, while the out-the-door price to buy my own car back was $4,900. After everything I've dealt with since purchasing this vehicle, that offer felt like another slap in the face. I understand that used cars can have issues, but dealing with a bad turbo, multiple fuel system problems, and cooling system failures almost immediately after purchase is unacceptable in my opinion. I have only gotten to drive my car 3 weeks combined out of the 6 months of ownership.... I would strongly encourage anyone considering buying a vehicle from Auto Boutique to get an independent pre-purchase inspection, carefully review the warranty, and understand exactly what protections they have before signing anything. My experience has cost me time, money, and a tremendous amount of frustration. Based on my personal experience, I would not recommend Auto Boutique. I wish I had known what I was getting into before purchasing my car.

Germain Staff, My…read moreson's car was stolen from my driveway and was retrieved by Xenia and Lima Police Departments. I called Germain Body Shop Service Manager Josh Fosdick and told him what had happened. Mr. Josh Fosdick sprung into action by dispatching one of his tow truck drivers to go pick it up after it was released back into my custody. This is an immediate example of great customer service extended to my family doing my son's car recovery. Mr. Josh Fosdick kept my family updated on how the repairs were going throughout the repairs. Mr. Josh Fosdick and his team get FIVE STARS from me. I just wanted to take this opportunity to let you know how pleased I am with you & the team behind you regarding the repair work done on my son's 2018 Dodge Charger Scat Pack after it was stolen. Great job Mr. Josh Fosdick (Body Shop Service Manager) and team alongside Alex ( Car Detail Specialist) did a superior job on detailing my son's car after the body shop did their work. The repairs were completed on schedule with no delay and the results of the dedication were exceptional. As a customer , I would not hesitate to recommend Germain Auto Body Centers to others in need. Thanks again for a job well done Mr. Josh Fosdick ! Most Grateful, Jimmy S.

Overall work quality is excellent. Quote given and timeline was spot on. However, when I came…read morecollect the vehicle, the receptionist stated "if you want this car back you need to pay us" and the person had an entitled smirk. I have never been spoken to that way by anyone in a customer service position. Additionally, I was paying out of pocket for the work. I am not returning to this business. I thought I found a body shop for my multiple vehicles; however, that one person's attitude changed my mind.

Totally satisfied. He was a little late but called to update me…read more My detailer was very respectful and thorough. He didn't rush at all (he stayed longer than the allotted time) and was meticulous. I had some tough stains inside and outside and they are all gone. I have looked all around the inside and outside of my car and have no complaints - everything is like new!

Bought a groupon at their Charlotte, NC location They…read morerescheduled the appointment twice before finally showing. The job was a step above the local carwash thats on every corner.

It turned out to be the Touch-Up paint that I ordered on-line…read more Matt had Jeromy re-mix my Audi's "paint code", and voila, A Perfect Match to my original, 22-year-old factory paint. Matt and Jeromy took over an hour to clean up the 'mess' I had made. I left with a small bottle of the correct paint and a 'handshake'. That is what I 'call' the Attitude That Creates Business.

Had front end of car damaged after hitting huge boulder…read more Got estimate and had great service and estimator had work done for less than quote. Office was clean and Abbey was so helpful and knowledgeable. Contacted me with updates. Highly recommend Carl's for Car Repairs. Great Job