I began going to to this dental office in February. The dentist was very nice as was the hygienist who did a great job. The problem I had was with the front office staff and the lack of knowledge on how to work with the dental insurance company, a major health insurer in NJ. I was told at my first visit they would contact the insurance company to find out how much they would cover for additional work the Dr. wanted to do. The insurance company sent me a copy of their response to the office, the first response was all blank with codes indicating the information they received was not submitted properly and certain items such as copies of Xrays were not included as required. The same thing happened a few more times with a few minor procedures finally getting resolved, although when contacted by the dental office the amount quoted as to what I would have to pay was actually what the insurance company's covered portion, I just took this as the staff person looking at the wrong line. This week I received a call telling me my insurance company would not cover any of the additional work they wanted to perform and I would be responsible for the entire amount, I was then asked when would I like to come in. This didn't sound right as they have covered a good portion of this kind of work in the past. I had a copy of the insurance company's reply to their office and nowhere did it say they would not cover any part of the procedures, the same codes saying the dental office had once again submitted the information improperly was on the paperwork. I told the staff member this was not the case and to please look at the statement and read the codes, she did and then proceeded to call the insurance company directly. I received a call back a short time later telling me they had to send additional information to the insurance company and that it would be sent out via regular mail as they seemed to have a disconnect using email. This came as no surprise as it has been going on like this for months. Had I not said anything I would have been charged for the entire bill, thousands of dollars. Maybe it's me but this is why I have dental insurance, it may not cover everything but it certainly does help. After thinking about this I called back and asked for my records, I briefly explained what the issue was to a different individual when asked if I was leaving to go to another dentist. I didn't receive an "I'm sorry to hear this" or any form of apology just "where do you want this mailed". After wrongly submitting forms numerous times, after over five months of not being able to get information on insurance coverage you would think someone would realize there is an issue here. If you don't want to deal with insurance providers then do away with it, tell the patients your policy is that you don't accept dental insurance. If you are willing to accept dental insurance please learn how to properly remit the required documentation, seriously five months have passed and still no idea as to how much is covered by insurance after numerous submissions on your part? The dentist was excellent as was the hygienist but be wary if you have insurance and be sure to double check the figures and paperwork before proceeding on any suggested dental work. read more