the lady (manager) at your Provincetown, MA store tried to scam me by not returning the good (a bag) that I purchased, I had to fight for it, and educate her about your return policy. On the receipt it clearly states purchased item can be returned and exchanged within 30 days of purchase, it must be in as-new condition, unworn, and unwashed. I had hardly used it for an hour, it was too small for me. It was in all clean condition and when I went to them first time to request for an exchange she said they can't return it because i used/wore it and they had cut the tags from it. I said politely that's okay and left the store. After I walked back to my room I read the receipt which had the return policy on it. I went back to the store and asked her to read and follow the return policy. But she started gaslighting me. And psychologically attacked me in front of other customers. "She kept saying I 'wore' it pointing at 'unworn' word on the bill, and that they cut the tags." I had to educate her on the difference between worn and wore. I googled the definition of worn-off in front of her and insisted where does the return policy speak about the tag and wore? She kept saying you wore it, twisting wore with worn as if I was an uneducated individual. Sad part is that I was only going to exchange the item but returned it due her ignorant and shameful attitude towards a tourist from a different race and color. She must have thought of me to not be so well read and well-traveled. After fighting for it, she eventually returned and reimbursed me the money. Why did she it does it then if it wasn't the policy and I wore it and cut the tags? So clearly, she was manipulating and trying to scam me. Fraud! There clearly is a racist perspective to the incident. Humans are programmed to think about other humans who appear to be different than their race differently. It's just the science of human psychology and human brain signalling (neuroscience) and telling us to act differently. I regretted doing purchases from your store in Provincetown. In fact if the store was nearby where I live, I'd return other purchased items. Extremely traumatizing, shameful and ignorant experience I had. read more

Soft As A Grape - Accessories Near Me - Falmouth, Massachusetts

Horrible service. Lady was so disrespectful to a child that needed to go potty. Look up the laws before pushing fake ones

Has cute stuff, however disappointed in the quality of my purchase. I was hand washing a spot from a sweatshirt after the first wear and the dye was just seeping out. I checked the care tag and it does read to wash separately and I'm glad I was hand washing it. However, after the delicate setting on the dryer it had a noticeable lighter area where I scrubbed the stain and also overall had faded throughout so it wasn't the deep periwinkle after one wash. There was also a loose thread at the hem. Disappointing but giving it three stars because the store is cute, maybe I had bad luck. It will unfortunately become a home sweatshirt read more

Soft As A Grape - So much bleeding dye even on cold - Accessories Near Me - Falmouth, Massachusetts

I have been visiting Soft as a Grape every August since 1987 Every year I load up on teeshirts, sweatshirts and fleece jackets. Wear them all year then return next year and buy more. They are reasonably priced and soft and comfortable. My favorite store on my favorite street. read more

Soft As A Grape - Accessories Near Me - Falmouth, Massachusetts

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It has been a while since I have shopped at Soft As A Grape, but this weekend we stopped in at the store to buy some clothes for my neice. She is currently a student at Lawrence Junior High and this shop has a ton of Lawrence clothing items. The store also has a huge selection of Falmouth/Cape Cod clothing options and the store is clean and well stocked. The staff here was incredibly polite and didn't hover over us as we shopped. In the end, we stocked up on all of the needed items and actually walked out with a few extra items. When looking at the other shops in Downtown Falmouth that sell Cape merchandise, this store has one of the best selections with reasonable prices. read more

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Soft as a Grape is a company that radiates positive professionalism! A special shout-out to Anna S., who is truly an invaluable member of the Soft as a Grape team! She went above and beyond to help the company that I work for, and I am truly impressed by her timeliness and strong work ethic. I highly recommend supporting this amazing local business! read more

Always a stop on my trips to the Cape! Out of all the touristy souvenir shops, this is my favorite simply because of the superior quality of their products. Their cotton sweatshirts, tshirts, and sweatpants are some of the softest I've ever bought, and I am really picky about cotton. It also just smells good in there (yes, grape!). Their customer service is also very good, the girl we had was extremely helpful and patient with my Mom's many questions about sizing. I'm sure we will be back! read more

I bought the most fantastic beach bag here (complete with 4 pockets - enough room in those alone for the sunscreen, water bottle, and book), and it was only $15! read more

I received a NB to 12 month girls Red Sox onesie set as a gift. I had a complaint about the snap on one and the logo cracked on another. I emailed to let them know I was unhappy and they took great care of me! I love the products and the customer service was quick and easy. read more

Yes, Soft As A Grape is another stop on our vacation on the Cape. My grandmother has raved about this store for a long time, so on our more recent trip, we stopped and looked. We loved the store, with its variety of colors and styles of Cape Cod shirts. I only have 1 sweatshirt from the store, which has shrunken and doesn't really seem to fit as well anymore. The store has clothes everywhere, so they don't really need to worry about the decor, but the store is very clean and kept up well. Not only do they sell sweatshirts and t-shirts, but bags, coffee mugs, and signs. The prices are really high ($50 for a sweatshirt for adults). In the end, Soft As A Grape is a clean and stylish with a variety of Cape Cod items for sale. The prices are high, but the quality is good. read more