I've experienced repeatedly horrible customer service with a condescending attitude - details below . . . .
I arrived for lunch 20 minutes before their advertised (on the door) 3 PM closing-time (to prepare for dinner) - waiters were still taking orders from tables (some recently seated) - so, I clearly was in time to be seated.
After waiting over 5 minutes at the abandoned hostess stand, a lady walked up to me and said that they were still serving, but I would have to sit at the bar, which I said I could not because I needed a chair with a back and noted there were lots of empty tables and, again, waiters were still taking orders from recently seated diners and, according to the clock, they were still open as advertised - I said I knew what I wanted and could order immediately upon being seated or, if needed, right there and then -- she said she'd have to ask the manager about not sitting at the bar and then left.
The manager appeared five minutes later (pushing us closer to 3:00 PM through no fault of mine) and told me (before I could utter a word) that the restaurant "was closed to prepare for dinner" (it was still before 3PM mind you) with a wildly condescending smile on her face while wholly avoiding eye contact with me (she was putting up menus) - I told her (actually, mostly to the back of her head) that I was confused because I not only arrived in time as advertised on their door and had waited now for almost 10 minutes, but it was still before 3PM -- I'd been made to wait, waiters were still taking orders, and her employee had just told me they were open - I tried to explain that I could order quickly, but I was told I had to sit at the bar, which I could not do because I needed a chair with a back -- she continued the condescending smile while avoiding eye contact, refused to speak to me, and walked away.
I note that this is not the first wildly bad customer-service experience (full of apparent lies) I have had there. The first was over Mardi Gras a couple of months ago.
We were seated outside, because we were told nothing was available inside despite seeing a couple of empty tables --- after the third person harrassed us by walking up to our outside table (immediately next to the door mind you) begging for food and/or money, I asked the waiter if it would be okay to sit at one of the empty tables I saw inside. He said he would ask - then, about 20 minutes (and more harrassment) later when he did/had not responded (though having visited the table since), I asked again and was told (after he again asked the same manager), that there were "no tables."
Hot on the heels of that obvious lie, two separate sets of diners walked in off of the street and said to the same hostess (within earshot of me) that they "had no reservations" and wanted to be seated and then were seated at the empty tables I'd just requested.
I then asked the hostess why we had been refused one of those tables when I indicated that I would gladly pay and tip the waiter outside and then they could just bring the food we had ordered to the new table inside and I also gladly would pay and tip the waiter inside - to avoid being harassed multiple times by people begging for food and money in front of their front door mind you. I got the same condescending smile with no eye contact.
So, I will never darken the door of this place again.
I suggest you do not either based on my experiences.
And, if you do, I hope you are treated better than I was - TWICE.
This place has good food, but it's not cheap, and there are lots of places with good food that hopefully will not treat you like they treated me on more than one occasion for simply asking for something not out of the ordinary and apparently available. read more