The furniture is top notch high quality. Sales/service is friendly and low pressure. A bit pricey…read more-- but for long term ownership, worth the investment.

A Disappointing Experience with Borofka's Burnsville After Years of Loyalty…read more My husband and I have been going to Borofka's Furniture in Burnsville, MN for many years. Throughout our visits, the sales staff were consistently pleasant and professional, which is why we were excited to finally make a significant purchase in September 2025. The Promising Beginning We had previously spoken with store manager Martin Thorpe and were genuinely impressed by his professionalism and attentiveness. When we returned in September, we were pleased to see Martin still on staff and looked forward to working with him. He exceeded our initial expectations by visiting our home to assess our living room layout personally, then returning to the store to prepare a thoughtful presentation tailored to our needs. We appreciated his approach and went home to carefully consider our options. On September 23, 2025, we returned to finalize our purchase and select materials. Throughout this process, Martin was polite and reassuring. We were so impressed that when our daughter expressed interest in purchasing furniture, we enthusiastically recommended Martin. He welcomed the opportunity to help her and asked her to visit the showroom. While scheduling conflicts prevented that visit from happening immediately, Martin was understanding and gracious about the delay. During the sales process, Martin made a specific commitment that gave us confidence in our nearly $10,000 investment: he assured us he would personally attend the delivery to ensure the furniture was arranged according to our agreed-upon plan. Where the Experience Fell Apart The initial six-week delivery timeline was extended by a couple of weeks due to high order volume during a promotion--an understandable delay that we accepted without complaint. However, communication became increasingly problematic. When my husband stopped by the store about a week before Thanksgiving to check on our order, Martin mentioned the manufacturer was slow to respond and communicated only via email. He promised to update us but never did. After Thanksgiving, we finally received a call--not from Martin, but from another store employee--informing us our furniture was ready for delivery. We scheduled the appointment, naturally expecting Martin to honor his commitment to be present. The Delivery Day Disappointment The delivery team was exceptional--respectful, professional, and clearly experienced. When I asked where Martin was, they were as surprised as we were. They had no information about his promised attendance and no floor plan for furniture placement. A call to the store revealed that Martin was on vacation and apparently knew nothing about being present for our delivery. What hurt most wasn't that Martin took time off--employees certainly deserve vacations. What was deeply disappointing was the complete lack of communication or planning. Martin never: Informed us he wouldn't be available Arranged for another staff member to fulfill his commitment Provided the delivery team with our floor plan Followed up after the delivery The delivery professionals handled the situation admirably, sharing their experience and suggestions to help us make decisions Martin should have guided us through. They clearly felt as uninformed as we did. The Aftermath and Our Current Feelings Since delivery, there has been zero follow-up communication from Martin or anyone at Borofka's. No check-in to ensure we're satisfied, no acknowledgment of the broken commitment, no attempt to make things right. This experience has left us feeling like we were valued only until the sale was completed. Once our nearly $10,000 was secured, we seemingly ceased to matter. For a store manager--someone who should exemplify exceptional customer service and set the standard for their team--this lack of follow-through is particularly concerning. Our Perspective Going Forward We want to be clear: the furniture quality is excellent, which is why we chose Borofka's in the first place. The delivery team was outstanding and did their best in a difficult situation they didn't create. However, we are now reluctant to: Return to the Burnsville location for future purchases Visit other Borofka's locations, despite knowing one manager's behavior shouldn't reflect on all stores Recommend Borofka's to friends and family When a store manager treats customers this way, it raises legitimate questions about how the rest of the staff is being trained and what standard of customer care the company values. What We Hope For We hope other customers don't experience what we did. We hope this feedback reaches leadership who care about customer relationships extending beyond the point of sale. And we hope that in an industry built on trust and significant financial investments, companies will prioritize the follow-through that turns one-time buyers into lifetime advocates. Rating: 2/5 Furniture Quality: 5/5 Delivery Team: 5/5 Sales Process: 3

Five star experience. From entering to delivering. Small local business. No pressure honest sales…read more Good selection of what I was looking for. And price was reasonable.

Yikes! My partner and I were looking for furniture in February, and I remember being intrigued by…read morethe name, but rcl it is not. I found their furniture to be lackluster. I tried the MyCloud Couch, which is not as impressive as its tagline. I have chronic back pain, and my back hurt sitting on it. The colors were pretty boring and it felt overpriced for the quality. My partner and I were polite to the the man who was helping us. It kind of got uncomfortable when he started talking about hiring certain groups of people for cheap labor. We politely dipped out. Very awkward.

First lets talk about location...its pretty great, not too far off Hwy 100 and Excelsior…read more There are plenty of other stores in the area, but they have their own parking lot so you don't have to try to scavenge for street parking. I came in specifically to look at Joybird sofas as they are an authorized retailer and have sofas on the sales floor. Its scary to make an online purchase (and such a large, custom purchase) without touching and feeling an item, so I was thrilled to learn this store was so close to home and had what I was looking to purchase. I had a great time working with Kristin. After countless emails and a couple visits to the store I ordered my sofa, and also ended up with a chair and lamp. Kristin was great to offer her designer opinion while listening to mine and helping me make the big decision based on my existing home design. They offer financing (OAC) and 'white glove' delivery (they take all the packaging stuff with them when they leave, set the item in the room of your choosing) just like Joybird, but they will for other items you purchase there, too. The kicker is the 2 week in home trial period. Keep it for two weeks and if you decide you hate it they will take it back to the store and offer you store credit to replace the item. This really eased my worry about spending 2K on a sofa I may not like as much in person. I can't wait until it arrives! They also have home decor items here, like pillows and lamps. Its a super fun place to just look around and get inspiration, or fall in love with a custom fox lamp which would totally look amazing on your nightstand. Or maybe that fun mounted anatomical model of a heart on your desk. Or maybe that chair with acrylic arms. You get the idea... Inventory is changing constantly, so visit often. See you there!

I walked in my with my kelly green coat and my hot pink pants and immediately saw some bright…read moreorange chairs and a sales person that had purple hair. I immediately knew I was going to be at home in this store. There was furniture and accessories, for you neutral people there was plenty of that. For those of us who like color, plenty of that too. My designer Billie was super sweet and let me browse but also let me know that anything can be custom ordered and that this is just a small sampling of what they can get for me. I wasn't sure if I could afford it so I had her price out a chair for me it was $1100 but they had a 20% off sale so it would be $880. I'm new to furniture shopshopping so I went to another store later (La-Z-Boy) and it was comparable to that. I walked in at 20 minutes to closing on a Sunday night, but Billie didn't seem rushed at all. I was the one saying "let's just wrap this up. Can you give me something to look at online?" And she gave me two websites she thought I would like based on our conversations and looking at what they have to offer. I will see where our furniture shopping journey takes me but I plan to be back!

Lots of furniture to pick from! Nicely laid out and sales people are very accommodating and not…read morepushy.

Today was our 4th purchase from the Amish Showroom over the last 15 years. Now almost 100% of our…read morefurniture is the Amish Showroom. You might ask why do we shop there? 1. Customer service-As an example this purchase is going to be picked up by our movers and transported to our new house out of state. Eric complete understands this process and was ready to help and ensure everything worked out smoothly. Another example since we are trying to match colors. Eric said bring in a drawer or shelf from your old furniture so we can 100% match things. 2. Selection-If you like mission style furniture this is the place. Huge selection and huge number of stains. 3. Quality-It is unsurpassed. No ifs ands or buts. 4. Sustainable-They have their own tree farm and provide wood to the craftsmen. 5. Price-We looked at buying similar furniture where we were moving. The cost was 2.5 times more. Even with moving it was a no brainer. Whether you are in state or out of state this is the place to go. I cannot recommend them enough.

Business is out of business! Empty storefront! I need 85 characters and I was asked to add more…read morethoughts, but I really don't have any! The store is closed.

Omg this place is great!…read more I'd never been here before and my sister-in-law asked me to meet her to get my opinion on a table she was considering. When I got there I could tell right away that they were not a consignment shop, all pieces are original and very unique! Prices aren't too shabby either. I have a couple photos attached but I could've spent the day. I'm still trying to figure out what pieces I can't live without but I could spend a fortune! The sales associate was friendly and not overbearing. Check it out if you're looking for some accent pieces, night stands, TV stand, tables, chairs, and bookcases. They have something for everyone: industrial, modern, post-modern, country, Southwest, rustic, anything. Very unique colors, distressed, clean finished. As you can see, I can't say enough about the place!

My favorite furniture store. So many great deals. We have purchased several items at half retail…read moreprice.

I had the most awful experience at this store. Josh was rude and presumptuous. When I asked him to…read morecome see what I wanted he said, " Oh I know where we're going and headed to the cheaper furniture side" and stood looking astonished when I went to a different side. Then proceeded to tell me that I would not be able to get the set that I wanted because I lived in an apartment without even knowing the dimensions of the couch or my apartment building. I would not spend my money here based on that alone. I was just going to purchase it anyway from the other skinny gentleman who was much more pleasant, but my bank would not allow the large purchase at the time till I up'd my limit (divine intervention). I didn't deserve that treatment, and he does not deserve to work with the public.

Cannot recommend more highly. Family-owned plus a great staff. I walked in and was helped…read moreimmediately (unlike other places that same day). Ordering was easy, communication smooth, delivery on time, and they even set up the bed frame! Really nice people every step of the way, and a better price too!

Picked up a chest of drawers this week. Ordering in store and loading went smoother than imagined…read more Everyone there was super helpful and nice, I'm definitely recommending to others.

Love this store! Amazing customer service! They always have exactly what I want and they deliver…read moreand set up. I went in on Friday for bunk beds and they were delivered and set up on Tuesday!

Love this place! So polite and professional. Take your old furniture and you don't pay extra for…read morethat or delivery. Customer service is amazing.