After reading some of the reviews about the Social Security Office on Aero Drive, I was really…read moreconcerned at what I would be walking into today. I must say... I was pleasantly surprised. From the security guard to the guy who took care of me (Quinton). I was so grateful for the kindness and patience they showed, especially Quinton. I had tons of questions, and he answered them all with kindness and patience. I thank them for making this a positive experience.

Wait times here are incredibly long, which would be acceptable if the staff here were knowledgeable…read moreabout the forms and requests that their own website lists. I stopped by to fill out a request form the obtain supporting documents used to file my SSN when I was born but the woman had no idea what I was talking about. I showed her on my phone where this was mentioned on their website and she still had no clue. I told her I really needed help with this and she laughed and said she still had no clue. I told her to let me speak with someone who may know and she told me she would. One hour later I'm still waiting in the lobby and this person never showed up to help. Consider this office a last resort, and if it is your last resort I'm sorry.

I just want to say the only thing that sucks about this place is that it is DMV style. You take a…read morenumber and you wait in a long line, but THANKFULLY they have chairs to wait in. I went here to renew my son's medi-cal, and you know the process when your documents are missing you're extremelyyyyy stressed and in full panic mode to beat deadlines. I've been sent back and forth between the high volume CALLs through ONE phone line, every day i'd call, the phone operators were NO HELP WHATSOEVER, they're soo effin rude!!! But this girl, i didn't catch her name. She's an angel sent from heaven i kid you not, she made this process absolutely tolerable and she was a pleasant to work with. She worked at station letter E, and i was here at 3:03pm, she has curly brown hair and she wore glasses. SHE IS THE DEFINITION OF CUSTOMER SERVICE!! Thanks to her, GIVING ME THE DIRECTION i need, and making this DREADFUL process a lot easier. THANK YOU!!!

horrible. I am the legal conservator for my adult non verbal profoundly autistic son. I have sent…read morethe court documents to the county several times for his MediCal renewal. And somewhere they know I am the conservator because I always receive two packets of the 100 pages of crap to renew. However whenever I try to call for the 'mediCal eligibility' to renew I get "Oh we don't have any authorization on file to let us talk to you about his file." A worker called yesterday telling me I would receive an eliglibity call today at 9:30am. No call. So I called the country. The person answering say 'we don't see any authorization for you to talk to us about his case but I will transfer you to an eligiblity worker". I was transfered to waiting music for about 15 minutes. Finally a human answered and when I gave the case number, the last four of his SSN, and our address, she said "we don't have any paperwork on file here allowing us to talk to you." I hung up in disgust and called my son's doctor. The doctor (just like last year) said he would call these people and help me!

what the hell is the point of an appointment if you're just gonna get a ticket when you get there…read morelike the dmv. My appointment is at 11:30 and it's 12:30 and I still haven't been called up. What a stupid stupid useless excuse of a system. And to add everyone there seems to hate their lives like every other government building. They don't even call the numbers in order is so stupid, someone could show up after you and get called before you. In my case that's exactly what keeps happening. Stupid people and stupid systems i swear to god.

You can't just walk in. Apparently you have to somehow make an appointment but they don't make it…read moreeasy to make an appointment. I walked in and waited 2.5 hours apparently just to "make an appointment" to come back. The appointment was 3 weeks after I initially went in. I had something come up and couldn't make the appointment- there was no feasible way to change it. It's 2025, there should be a booking website or something. I drove to the location, spent $6 on parking and waited almost 3 hours, just to have someone tell me to come back in 3 weeks of which I now have missed and don't know the best way to start this whole process over again. I'm a born citizen and just want to get my SS card replaced and it wouldn't let me do it online. Absolutely awful!

I had an excellent experience working with Jennifer at the disability office. She provided…read moreoutstanding customer service throughout the entire process and was incredibly helpful with my claim. She took the time to explain everything clearly, answered all of my questions, and made sure I felt supported every step of the way. Her professionalism, patience, and dedication really made a stressful situation much easier to handle. I also recommend going on a Friday as early as possible. I was first in line and got out in just 11 minutes, which made the whole experience even better. I truly appreciate her help and would highly recommend her to anyone needing assistance.

Get there at 745am to be on the outside line that forms , they open at 8am bring claim # or…read moredocuments of your claim or issue and take notes of what they say or send yourself an email of what they say regarding your issue ,3 windows available to answer questions and there is a restroom available = they will give you the key but you need to leave your ID / License until you return the key , Blessings & Good luck

They wanted this taken down. My review and names in review are of the staff involved. I removed my…read morebrother's name to abide by guidelines seeing that's how it was removed. The prison he is in now I have phone recordings. You took his tablet so he couldn't tell me he was in danger.

My son's father was transferred there then to CIM, and back to RDF haven't heard anything from him…read moresince before Thanksgiving, nobody answer the phone for a wellness check or anything

Pics of indoor ceremony rooms attached. Cute and everyone is nice. There's a waiting lounge and…read moredressing rooms.

My fiancé and I came here to get our marriage license, and it could not have been any easier…read more During COVID they limited the number of marriage license appointments and when they opened back up, they emailed those of us to have appointments first to see if we wanted to reschedule. I really appreciate the foresight and thoughtfulness, especially because our original appointment was 2 days before our wedding!! Thankfully, because of their foresight, we were able to get an earlier appointment. The parking is super easy. As many Yelpers have mentioned, the entrance is on Ash street. Every single employee was extremely helpful! The parking attendants, the security guards, and all the people working in the office were knowledgeable and made this easy! We were in and out in just over 20 minutes! They made it easy, even sending text reminders about the appointment and making sure we had already filled out the application. I loved the communication and efficiency!

People who say serving their custody time in jail is better off are crazy. This place gives you…read moreenough freedom to find a job, work full-time for that job, and go to church, which means, time not in custody, plus you don't have to stay inside a cell 99% of your time there. Could it be better? Of course, but then again it's not like you're staying in a resort. Don't like the food? Look for a job and eat on the outside, that simple. Don't give the staff attitude and you won't get attitude back from them, it's actually pretty easy to get along with them and they'll actually leave you alone once they know you aren't a problem. For those that prefer spending their custody time in jail... good luck.

Actual workers that do their job. The monitors and case managers don't do their job. Hire real…read moreprofessionals not people that actually look like the inmates.

Have placed many calls to assessors office and no one picks up the phone or if your lucky enough to…read moreleave a message, no one returns calls. Zero customer service. They're too busy implementing and billing the city's new illegal trash collection penalty. The most useless administration office and led by the mist arrogant of public employees. Rot starts from the head down.

There's always something negative to be said about county buildings. In my case and my family's,…read moreour experience has been nothing close to negative. It has been a 5-star experience, from last week and this morning. I would like to give special recognition to a particular staff that assisted us on both occasions. On both times, we must have picked her brain for a good hour. I apologize for not remembering her official title. Eva has been most helpful and patient through out our quit claim process. She kept things positive and was always reassuring. As she lead the way in keeping us on track and then letting us know what's to be expected, I knew my nerves would be much calmer. Documents and forms (quit claims), if not filled out properly, can cause major issues in the long run. Our fear in filling, filing and getting notarized and then finding out parts/all of the steps was missed. Who wants to keep back-tracking on missed stuff and correcting information....definitely not a good plan. I feel good about today and lleaving the county building on a good note. Today was a good day

For older people with memory problems, USCIS officers should show more compassion and understanding…read moreduring interviews. Elderlies went through theirs recently, and it broke my heart to see how difficult it was made for them. Instead of asking simple, considerate questions suitable for seniors, the officer gave them some of the hardest questions possible -- as if forgetting they are already in their late years and struggling with memory. Not everyone gets the same treatment. Some officers are kind, patient, and truly human -- while others are cold, robotic, and lack basic empathy. It's unfair that outcomes depend purely on luck -- on whether you get the compassionate officer or the heartless one. These are elderly people who already have memory issues. The fact that they still try -- and even pay -- to apply for U.S. citizenship should already show their dedication and effort. The least they deserve is patience, respect, and understanding -- not interrogation-level questioning that leaves them anxious, confused, and ashamed. Give OLD PEOPLE some grace. Their minds and memories are not the same as younger applicants. Show humanity. Show compassion. Remember that you are speaking to someone's mother, father, or grandparent -- not just another case number. USCIS needs to retrain officers to handle senior applicants with care. The process should be about dignity, not intimidation. Treating people with kindness and empathy costs nothing -- but it means everything to families like ours.

My husband had his interview here at the SD USCIS office last week on Friday. Everything went well…read moreand super smooth. From the Security guard outside to the interview with Officer. Security guard didn't catch his name but there's like 2 there that rotated that day , one was very friendly and made jokes with everyone . At the interview Officer John was very nice and his personality together with his tone of voice helped the interview process more confident for my husband. They had oath ceremony same day which was a plus and cherry on top. ! Yay!!! Definitely recommend this office, all the personnel is friendly and helpful!

The last time I was here was during Covid and they weren't allowing people in the building at that…read moretime. This time, I was actually able to go in for my appointment to renew my passport. It was a bit tricky to find the correct entrance. So you may be circling the building until you find the entrance that is open that day. I've been dreading having to renew my passport since getting married and changing my name... so of course I wait until the very last minute to do so. Lots of countries consider your passport expired if it expires within six months of your travel date. Ugh!!! We were considering traveling at the end of year and decided to expedite my renewal. $130 for the renewal... an additional $60 to expedite! Geezy!!! Sabrina was the person that helped me. She was great, fast and friendly! I had scheduled my appt for 3 pm and was done and out by 3:15! I completely recommend scheduling an appt. Yes, they are hard to come by, but if one opens up. Snag it fast! 2025: 20

I had to pay the new parking fee of $2.50 an hour I thought but when I went into the assessor's…read moreoffice to pick up forms that I needed they told me that I can park underground on Ash Street for free when I have business here. Who would've known!? So take note of that people who come to this county administration building free parking is actually available.!! that is a rarity these days. I was dreading a long line, but there was no one in line and I was helped immediately by a very high functioning man and they printed out the forms that I needed immediately and explained everything to me. Excellent service excellent employees thank you so much for being excellent.