This place is horrible. I came here at 8:45am and there was already a line of 20 people! Ahhh I wanted to shot myself because I knew the wait was going to be forever. Makes matter worse the check in machine was down and it took awhile to check people in and they took up 2 windows just to do that. I didn't want to be inside so long because people were coughing all over the place. I love kids but there was a kid that wouldn't stop repeating 3 words over and over in Spanish and top it off the kid kept crying and the mom didn't do anything until the guard told her to excuse the kid outside. Thank you! I was here for about 2 in a half hours to 3 hours. I felt like I wasted 3 hours of my life! The lady who helped me however was very nice and helpful . read more

I am here for the last time, hopefully. I actually filed an OIG complaint against the agent. He sat on my paperwork for a month. Wtf! Ik it's the government, but that's ridic/:) read more

Social Security Administration - Line already ugh - Public Services & Government Near Me - Hayward, California

The Social Security office in Hayward seems like the very last place anyone would want to write a YELP review about. Ya know? Why not review a Sushi restaurant? or a Dentist? The answer is in their fabulous *service*. I joined YELP *specifically* to review Hayward's SSA office because, of the two times I've called them, and the one time I visited their office, they were consistently GREAT! - Everybody speaks English - They're always knowledgeable and responsive - They follow thru on what they say they'll do - Nobody's got an 'attitude' (though I'll bet they deal with some pretty difficult clients every day)... Sure, this may be a GOVERNMENT agency folks, but these people are really doing a great job! The other (first) YELP person that reviewed the Social Security office got it entirely wrong. She seems to blame the Social Security Administration for the unwashed, down-and-out folks who live month-to-month, check-to-check,... folks that *HAVE* to come in to the SSA office on the 3rd of every month because they have *NO* mailing address. Come to think of it, the complainer probably SHOULD go to Walnut Creek... We really have no use for snooty, 'entitled' folks like her in Hayward anyway. read more

The ticketing machine is off so no ticket is available. Instead, the security guard guided us to Window 3 to manually check-in. And they will call people's name instead of the ticket number. The security guard provides with supervision on banning people eating and drinking, on urging folks turning cell phone music off, waking sleeping people up to turn off their alarm sound and asking people to check if their names have been called already. There is a cafe within the same building with compatible business hours as SSA. read more

Came here twice now for social security card editing. it's been a fast and easy process. I keep getting helped by two Latina looking females there so nice and professional. read more

It was a Thursday afternoon just a few minutes before 4 pm. We needed to take care of some important business. They make you get a number when you first walk in, and just like the DMV you are given a letter/number combo. I sat down trying to figure out a way to take a nap in one of the chairs they have set up.Plus for our viewing pleasure there is a flat screen HD TV on the wall, which shows Social Security Administration information only! Don't worry if you miss something on the big screen, all the messages seem to loop around every 12 minutes and 17 seconds! My TV at home makes me fall asleep,so I figured if I keep staring at this flat screen TV I can dose off and take a short nap! But no sooner than a frog can hop up in the air and land... D-174 ! Came across the loud speaker... heck that was my number. I was prepared for the long haul, but by 4:55 pm we were back in the elevator on our way out. read more

Typical of a government agency. Crappy service, numbers direct you to a robot or answering service. They don't even provide you with courteous information on line such as their offices being closed for "AC issues". ANNOYED. read more

got here at 9:30 on a wednesday, checked in at the machine when u walk in. i was expecting to wait over an hour since at the san leandro location i waited almost two hours only to find out in less than 5 minutes that i was missing documents. So i came to this location instead... and i was out by 9:50 (9:48, to be exact)! their office seemed much bigger and cleaner than the san leandro location - especially much faster! They looked about the same busy-ness as the other location and still i only waited less than 30minutes! not to forget, parking is easier here than san leandro - bigger parking lot for sure! I was here to get a new social security card since i recently got married, i'm thinking the time you take here depends on what you are there for, but if i were to go back to the social security office, i'd choose here. read more

I called the Social Security Office today 10.18.16 by dailing 1800.772.1213. After 32 minutes of waiting finally a disgruntled Sonya answered the call. After providing a slew of personal information about my recently departed loved one-- I was met with obstacle after obstacle instead of any help. Sonya talked over me, and became very aggressive in tone when I asked for a formal notice. After a few more minutes of speaking with Sonya I quickly noticed the call was going no where fast! so I asked to speak with a supervis or--Sonya refused! and asked for my number to which I declined and asked why she was refusing to either provide me with the correspondence requested or to speak to her supervisor, her response was to continue to loudly and aggressively talk over me without answering my question. This is by far one of the WORST experiences I've ever had of customer service!!! SONYA DOES NOT NEED TO WORK WITH GRIEVING FAMILIES. I only ask that someone in authority listen to the tape (I hope all calls are recorded). 10 18.16 my called endef at 10:55 am. I am absolutely disgusted and have filed a formal complaint through the SSI office, and I strongly encourage everyone who has had a similar experience to report it formally! read more

Let me start by saying - What a SCARY / CREEPY place to go to. I went in because I needed a new card, and the SSA website site locater told me this was the closest location to my home. YIKES. The place was packed. I decided to sit with my infant in one of the only available seats left, he was in his stroller. All eyes were on us. The sixty year old crack head next to us was nuts but at least she was cheery, unlike the woman with her butt crack hanging out sighing about what better things she could be doing. No cell phones, food or drinks allowed (ha no bottle or snacks for my son, er - yeah right) and I was told by the other interesting people around that I would be there all day. Apparently I had gone on the 3rd which is when they give out checks. Lucky me! Do not go to this place on the third. A tweeker across from me told me she waits every 3rd from 9-430 for her check. This was just one of other things she decided to rant to me about. I excused myself to go to the restroom, and damn near ran back to my car. I did a google search and there is one in Walnut Creek, which I am hoping is better. read more

I recently got married and had to change my name on my social security card. I called at 9am when they opened. I was able to get an appointment at 9:45am (same day). Went to the social security office (on the 5th floor of an office building) and check-in on the computer. The room was packed when I arrived, so I expected a long wait. I found a seat, and within two minutes was called to a window. I gave them my marriage certificate, an application I filled out online, and the lady processed everything within five minutes. She gave me my receipt and said my new card will be in the mail in two weeks. So glad I read others' yelp reviews and made an appointment. read more

Had to come here last week to get a new card. Waited and got everything done in less than 45 minutes. The lady at "door 6" who helped me out was very nice. While waiting, I got some good free people entertainment: In the waiting area there's a TV with little animations of bald eagles showing you how to behave and use the Social Security Office. (Put your phone on silent, People may get called before you, etc.) Elderly man next to me tells security guard "Hey, can you like change the channel. I'm tired of watching the same stuff over and over!" Security Guard says "Sorry, but we can't do that." *5 minutes later* Elderly man: "HEY HE JUST GOT HERE AND HE GOT CALLED BEFORE ME!!" Younger lady across the room shouts "Maybe if you were watching the TV you would have known!" Me and others in room: LOL read more

Organized. Neat. Federal officer is helpful. Courteous. It's the people behind the door that's a farce and shows false empathy. Tip: Any paper work you leave, have them make a copy of what you turned in and stamped when it was received. If an interviewing SSA rep provides you their toll free number and extension for you to call, don't hold your breath and expect a return call. THEY DON'T RETURN CALLS of any messages/inquiries left on their extension. They might, but only if they need something from you. read more

I have been here for over an hour. The lady 2 seats down says "mutherfucker" every so often. At least the security guard is keeping order so a revolt doesn't happen! There's some CRAZAY people here! read more

I needed to visit a SS office to complete my Medicare enrollment. I was dreading this visit but finally decided to just show up at the Hayward office as I was told that the soonest I could make an actual appointment was over 60 days out. I found the office clean and open but very basic. At 9:15 am on the day I visited it was not very busy. My entire stay was little more than 30 minutes. The SS rep. I dealt with was efficient and friendly. I can not stress how important is is to have all relevant documentation with you. I could actually see the demeanor of the SS rep. brighten when I handed him all my documents. Bottom line: Come early and come prepared. As with all things government YMMV. read more

I don't quite understand the previous bad review, because I've always had a good experience here. The security guard is nice and helpful, the waiting room is clean, the wait isn't any longer than it has to be, and the staff are generally both knowledgable and courteous. I've been to several other Social Security offices in my years, and I promise, that is NOT always the case! read more

Equate coming here like visiting the DMV but worse. The place will be full even if you show up 15 minutes after they open. They will not process your ticket in the order of arrival so you may wait 15 minutes or 2 hours. The only upside was that when my name was eventually called, the woman who helped me was really nice and the process only took a few minutes. read more

Horrible wait time no matter how simple your buisness is there. Went to SS to have them make copies of some W2's to update their information. Took 5 hours! Did not get called in until 15 minutes before they closed. Once called in, It took us less then 10 minutes for them to do. I gave 1 star for customer service. The rep was kind and read back all his copies of the years we brought him. Unfortunately, When we recieved updated record a week or so later in the mail THEY forgot one year. Called and was told we have to come in agian for the to make a copy agian of the missing year. Irritated.... read more

Make an appointment unless you have nothing to do for tge rest of the day, had to sacrifice my daughters education for these damn documents. But be aware even with appointment youll still be here practically forever. read more

So upset how I haven't gotten my son's social security card. I filed on December 7th and I was told i'd get it in about 2-3 weeks. It's been almost 2 months. I called the main office, they couldn't find his name so I was told to call Haywards office to find out why, and i knew it was the same lady who helped me answered the phone!! I was told I have to file for another one instead of waiting for this one. I knew it was her on the phone, recognized her voice because she was the small asian lady! I needed to file for my sons insurance! I was just waiting for nothing! Don't get any help from her! She wouldn't file anything for you! read more

Nothing different here than any other federal government agency. The worker's are professional, polite and efficient. Only con: bathroom smells - maybe is the linoleum? read more

This place is noisy and crowded . People talk loud and don't respect other people . I waited for 4 hours one day and only took them 15 min to assist me . So I come in a later time 2 hour before they close . They are more faster in the afternoon than when they first open . I went the same in other offices , they are worse . I found the one in Suisun and they are organized smaller office , security is good and it only take me 30 min . They are more faster than the Hayward and walnut creek offices .. read more

Arrived at the Hayward office at 12:20. My number A75. When I arrived the number was A60. 45 minutes later still on A60. Did someone go to lunch and they don't have break/lunch coverage?! Who manages this, terrible service. Seriously, manager, you should be ashamed read more

Wow, I got done fast with the Social Security Administration. Got in and out fast and they really did their best to help me in my time of need. read more

I visited the Social Security Office four times for the past 4 months. The officer still not able to resolve the problem. My social security pay check has been hold . I was told it will release within 5 days. It did not happen. Staff doesn't know their job so well. They need to have better knowledge and understand the nature of the job. read more

Well based on my experience with this type of service, I was ran over by a forklift had both my ankle and heel fractured and in the process of filing paperwork I started in April and I got a response from them in october. But based on my work hisory heere in this state, I was informed I could be eligible for benefits only to get a BIG SLAP IN THE FACE and be denied based on the severity of my claim. So since being ran over does not qualify anyone for benefits, what the hell GOOD ARE YOU AND YOUR SERVICES?. I'M ETHICALLY AND LOGICALLY confused with their tactics. Security Gentleman was very polite but as for the overall performance and Idealistic service. STRAIGHT JOKE! I'm 45 now so when I turn 65 hell there wont be no DAM social security for anybody inthe U.S. So based on that I dont see a point why there is people working in an office that cant seem to be on the same page. Then here is the clicker they deny you,But they come with this crap, OH! you can Appeal! Appeal what? I have been denied so what point is your appeal process another joke and a waste of time where no one can give a bonafide answer. YOU can really tell the ones who give a text book answerr when they dont have any other means of trying to explain themselves or the reason I or anyone else was denied. And to really make it worse,they didnt even send a letter in the mail to state that I had been denied that was what put it over the top.And they expect someone to understand.NOT!! Thanks for Nothing! Mr. Jones read more

Front office staff is kind and very helpful. This review is not geared towards them in anyway. However, I encountered a very distasteful experience with the security guard that works at this location. I made the mistake of coming in on a Wednesday morning to apply for a duplicate social security card. I forgot to bring a pen to fill out the application, and after pulling a ticket from the machine, I ran over to my car. To my surprise, when I returned all the doors were closed. One of the employees in the hallway noticed and asked me to wait near the exit. When the door opened I walked towards the security guard to inform him I had a number. He then proceeded to yell "step back". I kindly explained to him I had a number and he shook his head and told me it did not matter and slammed the door in my face. Today I returned to this office to attempt to submit an application a second time, and AGAIN I encountered his very hostile demeanor towards other customers. Social security administration needs to be more selective when it comes to staffing security guards. It makes me sick to see the way he treats other people when they ask simple questions and the way he rudely responds. Considering they assist so many elderly customers, I would think they'd hire someone more customer oriented. I would NEVER bring my grandmother to this establishment. It's not a police department and he's not a sheriff. I submitted my complaint with a front office supervisor, but figured the public needs to be informed. read more

I went in the afternoon with a friend that had to report her mother's passing, as soon as she came in was greeted and guided by an officer to take a number in the shortest line. There were some empty seats and people more or less knew when their turn was coming, since the calling number were clearly displayed and announced. Ms. Vivian was the lady that took care of her problem, she was both professional and kind, very knowledgeable and helpful too ... she gets five stars plus! I was very favorably impressed and so my friend. read more

I called to get an appointment but they were booked for six or seven weeks. I needed to file for benefits before October 1 (I just found out!). I had no choice but to go to the office in person. I got there at 9:10 and didn't leave until 11:55!!!! Granted, I didn't have an appointment, but this is ridiculous. Luckily I read and I brought my book. They need more employees in that office. read more

this office is the worst!! the security guard with glasses bullies people around and is incompetent about the "calling out the numbers" system that they have!! i cam in patiently at 12:35.....I NEVER GOT CALLED!!! the stupid numbers jumped from 410-449 and im in the f...middle!!!!!!!!! b.s. to come here!!!!!!! read more

I arrived about 11:30 AM on a Wednesday and was finished within 30 minutes. Great service!

There staff sucks! I get SSI and I work so sometimes I get letters in the mail saying that they are missing stubs from such months when I report them on a monthly basis. I call them and someone says oh everything is fine. I keep on getting those letters and I go to the social security office and someone says another thing and next I speak to another person and the person says another thing. Plus when they set up an annual financial meeting with you you get the letters 3 days before the meeting! Are you kidding???? Hellooo I have a job! What if my boss won't give me the day off? Also I went to Mexico in January and I told them that I was only going for 2 weeks because you can't go out for more than a month by their rules. Guess what happened? When I came back from Mexico I got a letter in the mail from Medi-Cal saying that social security told them that I was no longer living here in California since January! Next day I went to social security and told them about the letter and took my passport and flight tickets to demonstrate that I was only gone for 2 weeks. I spoke to Ms. Pempkin and she said that was going to up date the records so that I could have my benefits back and she never did. I went like 3 more times to the social security office to talk to others about the problem. They finally resolved the problem but they are a pain in the gut read more