I called the Beaverton, OR, office as it is February 5, and still have not received my wife's or my W-2 forms so I can submit our tax information to our accountant. I was put on hold and told there would be a 2 hour wait to speak to somebody. I then called my accountant's office and was advised I could go online and set up an account and access our W-2's. This was an exercise in futility at best as I tried 4 or 5 times, and first it would not accept my user name's or passwords. Then it would not accept my answers to the security questions. This is absolutely unacceptable. If a private business operated like this it would not be in business very long. I only gave a one star as there is no choice that is lower. read more

I went here this morning thinking it would be a quick pit stop on my errand running day. I was shocked to see how few social security offices are in the area and how many fewer employees they have working in them. I thought OR was better than CA in that department but alas I would give anything to go back to my 10 minute wait in Cali. I went in just to do a marital name change and I walked out without having it done. I got there a half hour after it opened and I had to wait outside as every seat and wall were taken already. From outside (even in the little entry way) you cannot see the TV that the numbered called comes up on and no the security guard will not tell you what number was just called. The security guard there is rude and seems to think he's guarding the friggin' president. I watched him talk down to the non-English speakers who needed help checking in and he sat in his chair watching as elderly and disabled people tried opening the doors with difficulty to which I spent a half hour holding because I couldn't stand to watch all the younger people stare without lifting a finger.Young mothers with 3 children taking up 5 chairs laying kids down while elderly ladies stood leaning on the wall. This is not the Beaverton population I've come to know and love. SSA office is like the waiting room to hell, everybody looks miserable & pissed at the world. I seriously wish they had a separate window for people coming in with simple things like name changes and replacement cards. Those seeking social security benefits or information on how to get a card when they're not a citizen yet should have their own line as they take 10x longer than the people who aren't there trying to get any money. Of course getting money out the government is a process that requires several visits, lots of arguing and from the looks of this office 2 or more translators. I ended up taking an application and a business reply envelope (that they had colored out the prepaid postage on!!) and will send in my paperwork. Way to encourage young people to save for retirement!! I never want to have to visit this office again. Awful. read more

I'm helping friends who are limited English speakers to change their baby's last name on her social security card. I called SSA to ask what ID we needed to bring to make the change. They told me I had to bring her old birth certificate, her corrected birth certificate, and fill out the SSA form for a name change. I waited in line for two hours at the Beaverton office--par for the course I understand--then was called to speak to a really burned out, somewhat antagonistic woman. She told me the birth certificates are not acceptable ID. (Which seems odd as that's what got the child her SS card in the first place!) I asked what would be acceptable? She said "school records". I said the child is too young for school, and has no school records. She said, " immunization record", I said, that has already been amended to show the new last name, was that okay? She shrugged. I asked what for sure could I bring so that I didn't have to go through this again. She said, "school records" I said she doesn't have school records. She shrugged. I left in utter frustration, dreading the day i will be forced to deal with this office for myself! read more

If your looking to get in and out quickly it most likely won't happen. No different then waiting an hour on the phone. Bring a book and water only, music and head phones and there's nothing better then people watching. Believe me it can be very intertaining. Good luck !!! read more

I have been trying to reach the SS Portland office now for a week by phone. I am always put on hold for 20+ minutes at a time. My contact person at the Portland office, Zarina, never returns my calls. I have put in nearly 10 voice messages on her phone. This Portland office seems Inept and provides extremely poor service for the citizens of our city. I'm embarrassed for this administration office. read more

I'm amazed this went so well. Now if you want to be done and out of SS @9:30 am (they open at 9am), you'll want to bring an umbrella and wait out front at 8:30 am. There were already a few people waiting when I arrived, not much of a covered area to wait. It was pouring when I went and I decided to go back to my car and wait there. Parking is also very limited, so getting there early is helpful. By the time I looked again, the line extended around the building and it was 8:45 am. I was lucky to have the time to spare so I walked to Carina's Bakery for a coffee and cake, closest place open and nice little place too. I headed back to SS at 9:15 am and was surprised there was still a line out the door even though doors had been opened for 15 minutes. I waited, once inside my purse was checked by a pleasant security guard and the kiosk that they have you sign into was not working so we waited to see someone at a side window to check us in and give us a number. A couple questions, pleasant and that part went quickly. Longest part was getting to the lady at the counter to check in.Then I sat down and waited for my number to be called. It took maybe 15 minutes. I had gone to the website and printed the form I needed, had it filled out, brought more documentation than I needed just in case, and the person who called my number was super helpful and friendly. I was done in less than 5 minutes and walked out and got into my car at 10 am. I had to get a new SS card because of a name change. When I left at 10 am, I noticed there wasn't a line out the door and the lobby had emptied out quite a bit. Perhaps 10 am is a sweet spot if you can make it at that time? Overall, waiting in line to get in took the longest, find a nice person to chat with to pass the time or bring something to do. Once inside, I was pleasantly surprised with how friendly and efficient everyone was at SS. read more

There is no excuse for Social Security refusing to make the local telephone number of their local offices public. So I have no idea how to reach the Beaverton Social Security office. I come from Berkeley, California, where the office is well-run and one can make an appointment so as never to have to wait in a long line for an appointment. When you call the only number SSA gives for their local offices -- always the same number, 877-772-1213, you have to wait 45 minutes to get someone on the line. It is ALWAYS the standard lie of "an un usually high call volume". And they have a callback number, but that doesn't work if you have an extension that needs to be dialed to reach you, as I do. The geniuses who planned that phone system never imagined that anyone just might be reachable only at an extension. read more

I wish there was a no star option! It is rare that a person is treated with so much disrespect and humiliated till tears are coming, but it is guaranteed to happen at the Beaverton office. After calling for the past 4 months to try to obtain a social security number I was asked "what is your fucking problem" and then hung up on. I simply don't understand what is happening and how this is acceptable. Lives are paralyzed without this basic necessity which we, as citizens, have the right to, but we have to obtain it through belligerent administrators who have absolutely no interest in helping and feel no concern over the challenges people face without their help. COVID is not the reason. Every other issue I had to deal with over the phone was resolved through sheer will and positive attitude. After over a dozen calls to the Beaveron office, not one administrator was willing to help! And there are no supervisors to contact to report this problem, so these administrators know that they are untouchable and don't have to respect even a basic level of courtesy. This is so unacceptable! If you are a person in charge at this office and reading this, please institute immediate changes in the interest of the public you should serve. Thank you. read more

This place is a joke. The guard gave me a ticket, but a hispanic one and I got yelled at my the hispanic lady for "taking the wrong ticket" and when I tried to explain my self she cut me off. read more

Dragging my feet after a month to change my last name, I decided to brave the office on a Friday morning. After waiting an hour for my # to be called, I was asked by the clerk to show my marriage license. I had a copy but not the original. (My mistake) I was told I could come back and be taken care of right away with ANY of the reps. with an appointment. I came back checked in with an appointment and was called within two minutes. The woman checked my ticket but said she seen no appointment for me. She asked who helped me and I said the man on the end. She typed info in the computer and said I would have to wait for him, she seen no appointment. After 10 minutes he called my name after helping other people and said he didn't see me sitting there. What? All that typing to put a visual on a person you said would get in immediately? What if you Hadn't see me? Come on people days off are not meant to be sitting in an understaffed, germ filled environment with clerks giving half baked info. Good to see our tax dollars at work. read more

I went in on a Monday morning around 11:30 to get my name changed after marriage. The wait was about 10 minutes (there were ~10 people in the lobby when I got there, and 3 employees working at the counters). Once I was up to the counter, it only took about five minutes to get done what I needed. I had filled out all my paperwork ahead of time so that made it a lot easier. All in all, a surprisingly simple process. read more

This review is for the whole SS system. They have taken $1200 from me "by mistake" because some worker didn't do his or her job. It's my money not theirs but I am having a horrible time trying to get it back and we're going into our 4th month. read more

No complaints! I went to change my name after getting married and it was a breeze! Took only about 20 minutes to get thru 12 people before me and my business! read more

I just applied for spousal benefits and did it all online. A few days later, a social security person called me from the Seattle office to discuss all my options and answer all my questions. It was amazing. I am usually skeptical about resolving anything online, but it was wonderful from start to finish. If at all possible, try to do your business online. And I agree, given their incredible workload and responsibility, the SSA does have challenges and they will probably get worse before they get better. read more

Feels weird to leave a review for a government agency, but this place was great. I stood in like from 8:45-9 and I was out by 9:30. I went on a Wednesday. They were very efficient and they have their own parking lot. street parking is easy to find if the lot is full. read more