First time at this SC location…read more I was completely impressed with my entire experience. The store modern, big and bright, with the best merchandising I've seen in a long time. When I first walked in, I was greeted with a smile by a girl working at a welcoming station at the front. I asked where men's shoes were, and she showed me, but also informed me that a sales associate that was in our vicinity could help me. Perfect ! I knew exactly what I needed. I showed him the item on my phone, he looked up the product # on his handheld and off he went to get it for me. He quickly reappeared with box in hand! The shoes were exactly what I wanted and they were on sale for a really great price. I went to the cash area, where there were a few people in front of me. I didn't have to wait for more than a minute or two before it was my turn. The cashier was also smiling and friendly. She showed me how to maximize my points on the Triangle App, then I paid and was on my way. This was a really great shopping experience with customer service that goes above and beyond.

This is a raving review for Reza specifically -…read more I rushed into the store literally 30 minutes before close frantically looking for literally any snow gear that could fit me (it's difficult and I often have to shop in the Children's section). Reza is a champ and immediately got to work. He went through the entire store and pulled so much for me and was so incredibly patient even as I started becoming more picky with the options. While helping me, he was also impressively attentive with another couple who seemed to be last minute shopping as well. Generally speaking, I was really pleased with all of the customer service through out the store. From the moment I walked in, to the check out process on my way out, everyone was super pleasant, even considering the fact that they were officially closed at the time I was checking out. Highly recommend in the Vancouver area for the service alone! Thank you again, Reza and Team!

Huge store with a large selection of outdoor gear. Prices are reasonable, they have a little bit of…read moreeverything. Visiting from the US and this is comparable to an REI. Staff was super friendly and willing to help!

I like this MEC for the selection. Everything you could want for the outdoors and recreation is…read morehere. I'm here now where there's supposed to be big savings, but I still find the prices quite high so I'm not getting anything. The layout is very confusing to me. IIf I want a piece of equipment, I know where to find those sections, but the clothing is quite confusing. The service here is hit or miss. The people on the floor are usually very helpful. At checkout, though it really is hit or mess. I had one person who totally messed up in order as though she didn't know what she was doing, and I had to doublecheck and triple check to make sure there wasn't a mistake on my credit card. However, I've had other times where a more senior person has been very reasonable in rectifying problems with merchandise. It's not my favourite location for layout and I left thinking I'd rather shop online where it's easier to find what you're looking for and there's more organization. I do like how MEC is back in Canadian hands now. As of May 16, it will be under majority Canadian ownership.

$10 for a softball. Let me repeat that. $10 EFFING dollars…read more I have never paid more than $5 for one...(and those are league quality for our national league) But...given it's location, and that there aren't any other sporting stores nearby, I happily paid the price for one softball.

Surprising that this place is still open and are ripping people off by selling fakes at the store…read more The new Nike swingmans are not legitimate and places like Vancity sports and pastime sports aren't selling them because Nike only has an agreement with footlocker, champs, and lids to sell their product.....not these mom and pop shops. I went to the store and saw their selection after buying a jersey from lids in Robson and Granville and it was interesting so I did a little comparison between the two and the one from Granville sports felt so cheap and are charging the same price as other stores. The new mamba jerseys are not stitched in the Swingman form and yet they had them here. Also, when questioning where the jerseys came from, he said they were from his supplier on the US and he has no idea on exactly where the jerseys come from. If you want legitimate NBA jerseys, this is dope me place to definitely avoid.

This is a small hockey/skate store located almost across from MEC. I.had no idea it existed until I…read morehad a problem with my hiking boots and needed a gel insert for my ankle and this store came up on an internet search. The guy working here was super friendly and helpful, the products seem reasonably priced (what I wanted was actually cheaper than on Amazon, plus buying here supports a local business), and the location is convenient to bike/Skytrain/drive. Also noticed that skate sharpening is $6!

Some of the best customer service I've received in years! Walked in looking to get my son…read moreoutfitted with lacrosse gear for the first time - had no idea what I was doing. The guy there ( I regret not getting his name!) got us all sorted out, showed us gear in a range of prices, explained options, showed us how to size the gear and honestly was so genuine. I never once thought that this guy is just trying to make a sale, he was committed to making sure we walked out happy - and we sure did! When ringing everything up he was even able to work up a bit of a discount for us - and gave my son a free ball. This store is about a 45 min drive from where we live and I will 100% be going back, totally worth the trip.

Went in there, or tried to go in there, today to buy some CFL stuff for Grey Cup. Asked me what…read moreprecisely I wanted before I got in the door. I told him I had $300 on me to buy some CFL merchandise for a business I was representing. He told me no browsing and he never even let me in the door. So I walked two blocks away to Granville Sports, and the owner there was super accommodating, even dug some merchandise out of storage for me. I know which of those two businesses I will spend money at in the future.

Horrible experience. Sign said it was open, one customer at a time, to wait for door to be…read moreunlocked. Guy came to the door VERY RELUCTANTLY, shook his head at us, & refused to let one of us in, talked over us, & just said 'on-line sales only, curb-side pick up'. Dude, change your signage & web-site. And get some customer service skills. Now that I know you prefer customers who shop on-line, I'll do that. Just not at your shop. I'd rather go without than buy from you. Shocked you're still in business. From the reviews, you can't use the pandemic as an excuse. You're just not a people person.

I went here for the first time today after reading the Yelp reviews, which were mostly positive…read more I found the staff's assistance to be very good, even thorough. They didn't rush or pressure me. Prices seemed about average/reasonable. There were some items on sale. I would recommend this establishment to others. Well done staff members, it's hard to find good service these days!

Travel underwear is awesome. You wash 'em in the sink and they're good to go the next day…read more But if you discover that you didn't pack another pair immediately following said washing, well, you might be in trouble. I mean, yeah there's a Sears a decent stroll from the hotel but no grimy cotton skivvies will do. Never, my tender bits require advanced textile technology! So through the miracle combination of Yelp, Google whatever you guys call your transit stuff I make the trek from Robson to Broadway to Hillsound. Okay, there were a few other stops of places that didn't have what I needed. The point is I DID end up at Hillsound where as dude put it, there's a wall of my preferred make of wicky knickers, saving my [redacted] from all that humidity.

I don't usually write reviews, but I had to write this one…read more I took my daughter in to get new equipment for softball. nice store with a lot of selections. As we are both new to the sport, we had no idea what kind of bat, helmet shoes to get. We got the help we needed, paid and left. As soon as we got home, my daughter took the plastic wrap off the bat and put everything inside. Wife told me that the team provides bats, so we don't need one. Went back to the store, not even 30 min to return the bat and they tell me that I can't return it because the plastic wrapper is off. So now it's a used bat and they can't resell it. I had the receipt and bought it with 30 min, they said again "Sorry, the plastic wrapper is off, can't return it. " If you ever buy anything here, be sure it's perfect. Had no idea there was a no return policy for this place. I would advise to shop where they have a return policy.

I wasn't going to buy there -- just checking on prices and skate sharpening -- but the sales guys…read morecompletely ignore you when you walk in? Plus having a fat guy with a stupid toque sitting at the desk who can't be bothered to get off his fat posterior doesn't bode well for a SPORTS store, quite frankly

Glad this place continue to exist and still in the family. If you play racquet sports, this is the…read moreplace to go. If you want your racquet fixed, this is the place to go. The place is medium sized, but cramped with loads of things on the floor and on the wall. If you go in for the first time, it is super overwhelming. There are things everywhere and in no particular place. Customer service leaves you alone. Saying this, pretty much all the people who come into the store buys something. Why? Customer service knows their stuff and doesn't push you to buy what you don't need or upscale you to buy mor expensive. The stuff they have is really well made and you cannot find a better deal anywhere else. Love this place for tennis shoes and racket. They also have pickleball paddles and balls etc.

Great customer service. Very knowledgeable staff and very helpful with getting me the right tennis…read moreracquet

I have bought almost every jersey I have from T & C on Hornby. I find the prices are cheaper than…read moreany other similar type of store in the city. Staff are always cool, and ya, they are on your side for sure. They have dropped the price sometimes when I have bought more than one item too. Gotta love that!

Whether you're a fan of the New Zealand All Blacks, the English national soccer (footie) team, or…read morethe BC Lions, you'll find threads to wear your pride here. The shelves are packed with jerseys in the littlest to biggest sizes. And for anyone who is raising a Canucks fan, there a matching sleeper set with baby blanket. Prices are what you'd expect for things with official logos -- in the mid-range. Not any bargains that I could find, but the 2010 T-shirts here are tastefully designed and affordable(ish) at around $30-35. I even considered buying one for more than a minute. Considered. If you don't find what you're looking for (and actually looking through everything would take the better-part of an afternoon), do ask the helpful staff here. They're on your side.

Wow! This place has a lot of used sports equipment from hats for hiking to bicycles and racquet…read moresports. They also buy used sports equipment depending on the demand and season. Customer service is a hit and miss as some people know what they are talking about while others don't. Side street parking is metered. It does take time to find where there the equipment is located in the store and to go through finding which you like. Price isn't bad.

I have been going to this place since I was a kid to get used gear for many different sports but…read moreespecially skiing. They have amazing deals and also have rental program which is great if you are looking to try out a new sport but aren't committed to purchasing all the new gear upfront. The staff here are so helpful and kind which make coming to this place even better. Plus, they carry a wide range of high end brands like Patagonia and Helly Hansen. Highly recommend!