A French dip sandwich not coming with something to dip the sandwich in is pretty funny. You should…read morecall it the "French no-dip sandwich." Stood at the counter and everyone averted their eyes to not address the customer. Staff doesn't really seem to care. Don't feel welcome or invited. Bummer. Thanks for reading.

I had a horrible experience today. I purchased a breakfast sandwich and a coffee this am and ran to…read morework. When I finally had a chance to eat I opened up my sandwich to find the bun burnt, the egg rubbery and sticking to the bread, and barely any cheese that was dried onto the rubbery egg. I was stuck at work for an 8 hour shift without food to eat, or to take my medication with. The manager did eventually call me back and told me she refunded me. I had to ask her for something a little extra as I was left with no food at work for an 8 hour shift. She told me she would give me a gift card as well. When I went to go pick up my money and my gift card I found that it was only for $5.00. I am very disappointed and unimpressed by a $5.00 gift card; like my hunger and inability to take my life-saving medication meant nothing as I would be stuck at work for 8 hours before I could leave. $5.00 is an insult to my experience when you shouldn't have even given your customers food I wouldn't feed my dog.

I've been to Total Wine & More twice, and both experiences have been top-notch. Last year, I…read morevisited to grab a bottle of wine from one of my favorite rock 'n' rollers' brand, and the store had it in stock. This year, I called ahead to ask about wine and beverage cups, and was pleasantly surprised to speak to a real, live person who not only confirmed they had what I was looking for but also told me exactly which aisle it was in. It's refreshing to get that kind of personal touch, especially in a place that might seem like just another big-box store. Located on the south side of West Towne Mall, it's easy to find, well-stocked, and the service goes above and beyond. I'll definitely keep coming back!

I get torn. I love to root for the little guy - the family-owned business making their way. That…read moreusually puts me square against the big chains driving them out of business. However. Total Wine & More really does a good job providing a wide array of products for a great price. I've been here several times and never leave disappointed (except for one thing that I'll mention later). Their employees know their products and can make smart recommendations based on what you're looking for. Samples? Yes please! At one visit, an employee pointed out a good whiskey that he thought I'd like. Lo and behold, it was one of the samples, so I was able to "try before I buy". I like that. On another visit, I was lured into a back room for a tequila tasting. Not liking, I tried to decline, but was convinced to give them a try - and I was not disappointed. Also, I like how at the front of the store they have racks of "airplane bottles" - small "samplers" that you can buy to try out various products. Again - I like this idea. It was a way for me to try peanut butter whiskey without sinking too much into a larger bottle... So yeah - they're the big guy on the block, but I like the service they provide, and the deals that I get. I would LOVE it if they were able to track down a bottle of Thomas Tew rum. This is a personal goal of mine (I have my reasons), but I understand they are a small brand only found on the east coast. Someday...

Brennan's has become one my favorite places to shop. They have a deli with the best salads,…read morecheeses, meats. The meat department is wonderful. Fruits, vegetables, wines, breads, jellies and jams, pies, etc. The best thing that I like about Brennan's is the staff. They are very helpful and cheerful and will gladly carry your purchases to your car when you need help.

Great place! Lots of very fresh foods and drinks. Drinks are…read morefrom soda to craft beers. The store was well laid out and neatly organized and everything looks fresh. I was looking for cheese curds fresh and not so expensive. Shrinkflation seems to have hit a lot of local Madison area places. Brennans curds were very fresh; nice variety and decent price. Ended up taking 12 bags of curds with us back home. Staff were super friendly and enjoyed interacting with customers. Definitely go back when in Madison, Wi.

If you are looking for a wide variety of selections, Woodman's is the place to shop! They have…read moreeverything you could ever need under one roof. For some it is a little overwhelming, but the isles are clearly marked and it is organized logically to make finding what you need easy. Their website also provides isle markers to help find anything you may not know where to look for it at. They do only accept Discover credit cards, so make sure to bring a debit card or cash as to pay for your haul.

Went to the liquor store. Bonnie needs to retire. She was barking at patrons telling them where…read moreto stand, snotty about blocking the aisles and when you approach her she says that you are going to have to wait. The checkout is set up horrible. They need to reconfigure it to make more sense and less congested then maybe the workers would be less stressed.

Big fan of World Market! I like stopping in after the holidays to see if they have any deals on…read moretheir holiday decor. There is so much to look at in this store. Great stuff! I especially like checking out their food section. Their candy section is amazing. I always leave with at least 3 bags. Easy parking lot, nice outdoor mall/center, and everything was clean/well kept.

This is one of my very favorite places to treat myself!! I go once every few months. I went…read moreyesterday and I got a wonderful array of culinary delights! And in case you don't know, they do have a credit card But who am I to get anybody in trouble? Haha! The credit card is pretty good and I usually have rewards every time I shop. They also do 15% off for birthday coupons if you are a member. Yesterday I was able to clean my 15% off and I had a five dollar reward. I wouldn't say the customer service is the best for my retail manager point of view, but if you ask questions, they will answer them. They don't necessarily go out of their way to ask how you're doing or any of that stuff though. I will say I still enjoy every trip that I go there. Yesterday I bought bubbly an array of items for charcuterie boards, and some really amazing gourmet snacks, not to mention a couple of hot sauces. If you are a foodie and wine person , love imported culinary delights, this place is for you. It was a great shopping trip and I can't wait to go back.!

Steve's is just out of this world! I didn't realize until recently that there are two locations:…read moreUniversity Ave & Junction Rd. Both have similar stuff and if you need a light dinner or snacks, don't go to a separate store, buy them from Steve's, too! Everything I've tried in their cooler has been suuuper awesome. The pâté I thought, well this can go either way... if it sucks, oh well. But it's SO GOOD! And the package has all the good stuff I like to see like Rainforest Alliance and Women Owned and no weird ingredients I can't pronounce or fillers. Really, if you like pâté, you will like the Alexian Pâté De Champagne! Then there's this truffle cheese... oh my it's a gorgeous flavor! And only 6 bucks. You'll be so glad you did. I've tried several wines and usually look for the sales, and I've never been disappointed! Recently I purchased an IPA with pineapple and coconut and thought this could be weird if not executed right... then I remembered: I'm at Steve's! They don't sell anything that isn't really good!!! And that was some amazing beer by Fair State Brewing Cooperative. Well done. So, it's worth it to stop at Steve's versus and grocery store. You'll get a better selection. And because of the results in what I've purchased at either store several times now, I believe they workers at Steve's taste everything before they sell it! Stuff is all so good that they sell!

Love a place that also treats their customers well…read more Great location with knowledgeable people. They have an amazing beer selection. Not sure what you want, ask!

I thought I was lucky . When I left it was drizzling but at end of shopping, the rain was…read moretorrential like. The manager and workers were so helpful. I like how they brought me to a product on request. when I asked at the service desk, I was inform of the Hugh floods near the beltline. It was not such an issue by the store then. When leaving, the rain was so heavy, like a waterfall. Thankfully the clerks were standing by the door, ready to walk with me to the car., holding an umbrella. They got so wet just loading the groceries in the car. Now that's service !

Let's talk about VALUE. Metcalfs by most food estimation. Is a "premium" grocery store. They get…read moreby on high priced good compared to their completion . One would assume they can do this by offering better quality goods and higher service. That being said. I find the store lacking. I often will go to the deli counter on lunch hour to get a half a pound of salad . Fine. The man they have working the counter has his unique thing he does that makes me physically ill. He basically "hocks a luggie" in his throat. I'm sorry. That's just disgusting. I won't delve deeply beyond that on him other then to say while he "gets the job done" he's does so with the absolute minimum in personality . Why have someone at a service counter who can't be "friendly" with customers. I really question the management because I'm sure they are fully aware. At least they SHOULD be. So that being said I went there today to get my lunch and a couple of other things. Business as usual. I didn't hear him clean his phlegm today so I felt really lucky. So I get to the front and they have lines and I go to self check out. Fine. I quickly scan my stuff and attempt to pay. The register asks if o want cash back, so I say yes! Of course I would! Then I see that they have these posted signs that say no cash back. So the machine has a melt down. I wait a couple of moments . And this middle aged woman ...with gray mid length hair comes up behind me to "help". She doesn't greet me or apologize she proceeds to scold me. And I defend my self and say , well the machine said I could , apologizing. I really didn't care if I could get cash I just did cuz the machine asked. So I'm like that's confusing for the customer to this woman. And she starts pushing back at me and I simply said" well, let's fix and move on". I just wanted to get though to move on in my day, cuz you know, I have to make money to pay the high prices at Metcalfs. At that point she took offense and said "you don't have to talk to me like that". And I got confused. "Fix it and move on" apparently is a foreign concept for the folks at Metcalfs. Okay. So at that point I'm done. I talk her to let it go . I thank her and tell her to have a nice day and I won't be back. I at that point leave and head elsewhere for lunch, I got Chipotle . Fair. As it was I decided to call the store and let them know ...the manager ... Chris ...who seemed very distracted and busy on the phone. So I think it's fair to say also not focused on the customer experience. I let him in on my experience. He apologized and asked me to return . I told him , no thanks. As it turns out the transaction did go though and the manager had to call me back to come retrieve my monies . Which I am loathe to do. You know as consumers we all have choices and we make those choices on something called "value". That equation is essentially a comparison analysis of price and perceived benefits . At this , based on prior and today's experience, Metcalfs fails. They get by on pretense over substance. I will not be retuning.

Horrible customer service from the owner ... But can flash…read moredriving a gmc denali that's why the prices are high here. Plus didn't like he told a worker to charge me more money... and no dog treats which everybody else haves in the neighborhood

For a place I once loved, it's really went down hill. Upon arriving for a bourbon sign up - t'is…read morethe season, the rep was rude and mentioned twice to "f@&$" this bourbon stuff and another f bourbon. As a person with a large collection, me and my circles will be steering clear from now on.

My new favorite store! They truly have everything, from glasses, cheeses, candies and WINE -…read morethey're the one stop shopping experience. Everyone who works here is very helpful and knowledgeable. And their wine club is great!

This a great store with an awesome collection of fine adult beverages! The wines can be on the…read morepricey side and since I'm usually super happy with the average or slightly above average wines of the world, so those marked down on sale have never disappointed! They are actually stellar. Featured are many wines, also spirits, and beers. I would say the focus is in that order. There are classes going on in the back sometimes and a list you can add your email to at the register. Although I don't think I've seen an email come through since joining the list about 1-2 months ago, hmmmm. Anyways, a definite recommend over a grocery store or another liquor store that many don't take price in their assortment offerings. Steve's really does!