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Recommended Reviews - So Sup

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11 years ago

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9 years ago

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11 years ago

Strong work, first timer for SUP, guys were very nice, relaxed, had a nice time

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10 years ago

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10 years ago

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Suncycling  - Exterior.

Suncycling

(56 reviews)

$$

Coconut Grove

Excellent service and attention to detail. My wife and I took our 2 bikes for tuneups last week for…read morethe first time in years (these bikes had been sitting in a garage for over 4 years just collecting dust). To our surprise, the service was so spectacular that it feels as if we just bought two brand new versions of our bikes - they looked and felt as if they had zero miles on them). We then brought our daughter's new Guardian bike that we bought her for Christmas because we just couldn't figure out how to put the training wheels on it. Nelson was so nice and helpful that he had her bike ready for her that same afternoon. The quality of the customer service, the interest to help and the prices are why this establishment deserves a ton of praise. I own a Specialized and I will only go here in the future for any repair work or if we ever need new bikes for our family & friends. Thank you! Sebastian, Ivette & Nina

I purchased a Stromer electric bicycle from this store for $7,000. I brought the bike in for…read moreroutine maintenance this past December, and after that service, the bike began experiencing electrical issues that it did not have before. From the first day I picked it up, the motor would overheat and the pedal assist would not function properly. I brought the bike back to the store, and they kept it from December 20 to January 19, nearly a full month, for repair. When I picked it up on January 24, the same electrical issue reappeared within less than 30 minutes of riding. The issue was not resolved. I contacted the store the same day and provided photos showing the issue was still present (I have photos with metadata and records of the messages I sent). I was told they would contact Stromer, but they never asked me to bring the bike back. On January 28, after three business days, I requested an update via text and was told they were still waiting for Stromer's response. By January 30, I still had no resolution or meaningful communication. I then requested, via text message, a defined timeline for resolution, giving a deadline of seven days and stating that I would escalate the matter further if necessary, although I preferred not to. After this message, the dealer responded in writing that they would no longer manage my warranty case, would no longer communicate with me regarding the issue, and that I was no longer welcome at their store. They advised me to contact Stromer directly, despite the fact that Stromer does not provide direct support to individual customers in the U.S. The phone number provided did not connect me to customer support. In their message, this store stated that the initial warranty case had been "fully resolved" and suggested that any further assistance would have been a goodwill gesture rather than a warranty obligation. This does not align with my experience, as the electrical issue remained unresolved and first appeared after their service. Screenshots of the messages referenced above are attached. Based on my experience, I cannot recommend this store.

Biscayne Bay Paddleboard & Kayaks

Biscayne Bay Paddleboard & Kayaks

(36 reviews)

Biscayne Bay Paddle boards was GREAT! They are so kind and helpful - two truly sincere business…read moreowners. We met with Rick, who, despite working solo that morning and being on his lunch ran back to accommodate us. We noticed the front door walking to the paddle board place NEXT door and I'm so glad we did - this spot was 1/2 the price and the customer service was excellent. We rented 2 kayaks (one single and one tandem) for an hour due to time constraints. Rick fit us in the schedule and showed us a map of where made sense for us to go with the time we had. The price included the cost of the kayaks, water for everyone in a cooler, cases to protect our phones from water and keep them attached to us, a wet/dry bag to keep all our stuff dry and a waterproof bluetooth speaker. They sanitized everything before we used it, walked the boats down to the water, showed us how to get in and had us text them to meet us to bring everything back. All that for $20 per person for the hour! Also, online it said they were sold out, but we walked in and they were able to accommodate, so def worth calling or walking in to see even if it looks like they are booked up. They also offer guided tours which I want to try, including a sunset nightime tour which sounds awesome. As repeat customers, you get a free half hour for free or 20% off the guided tours. 100% will be back!

Did a 2-hour guided sunset kayak tour here for Valentine's Day, tricky to find parking or at least…read morereasonably priced. The rental place is a bit of a walk and although we filled out the waivers prior, we were asked to do so again. There seemed to be a technical difficulty with the website not registering properly so our check in process was a bit lengthy. Overall, the employees were great and told us which direction we could follow. Eventually we ended up just us 2 (separate kayaks) and I'm so glad we brought a portable speaker because we were able to curate the vibes on such a romantic day. The views were immaculate and I even told some coworkers about it in case they were interested in purchasing. Can't complain on the experience!

So Sup - bikerentals - Updated May 2026

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