Such amazing service over the years. Excellent location and very cute shop dog. Their workshop is…read moreimpressive!

This is a cute little shop that I recommend 100%. It is packed w/ all types of bikes & merch to…read moresuit your needs. I can tell Willy is a genuinely nice & helpful person by nature who has a true passion for this stuff. He helped me one day that I was pretty much stranded w/ a damaged pedal on my way home & fixed it for me w/ no problem whatsoever. He also gave me advice on what I needed to do next & even followed up w/ me the next day to see how my bike had been holding up. The owner & the other bike mechanic also seem like very nice people; overall, very down to earth, respectful, & professional. Good prices & efficient too! Can't beat that! I can honestly say that whenever I'm in the Brickell area & need anything for my bike, this will be my go-to shop & so should you. Great Customer Service these days is becoming less & less common but I can tell it is not the case here. You should check them out & see for yourself. Two thumbs up!

This family owned business treats you like family and provides the best service. They have a wide…read morerange of bikes and accessories as well as services to fit the needs from the casual renter or bike enthusiasts to triathlon athlete. I highly recommend this business.

Always great and thorough service. Knowledgeable team and…read moreprompt service The best in Miami Beach

Outstanding experience. Great location and easy to get to. Good for beginners or experienced…read morepaddlers. Service was friendly and helpful. Beautiful view of the ocean and the skyline. We saw tons of marine life including rays and manatees. Would definitely come back!

they have a location in Virginia Keys (3602 Rickenbacker Cswy, Miami, FL 33149). we drop in today…read moreand rented a standup paddle board. the rental process is quick and easy. they will need an ID, sign a waiver and your credit card, of course. the location is perfect, it's just after crossing the bridge. they also rent out bikes, just ask, just in case it's not on display. i requested a bigger board so my baby can join. am also posting their calling card so y'all can call ahead. ill be early next time so we have more time

What a fun place to visit. We went for a Teacher Appreciation promotion. We rented single kayaks…read more It was super easy to do. We showed up, there was plenty of parking. We checked in, left an ID, signed their waiver, and then we were off to get life vests and paddles/kayaks. They also rent bikes and paddle boards. (We stuck with kayaking for the day.) the weather was gorgeous and the water and scenery beautiful once we got out. I would recommend taking lunch and picnicking on their many tables or surrounding grass area. Another tip, show your reservation for kayaking to the guard/park entrance official that you booked a trip with VKOC and they will waive the $8 park fee. And then enjoy the beaches and scenery.

This is a great activity to do it with your family, partner or by yourself. Service from Virginia…read moreKey Outdoor Center is amazing, the experience is safe and fantastic and if you are lucky, you will see manatees. Also, you can go to the beach and it feels like you are alone in an island. It is just great. It was my 3rd time there and now I'm ready to buy my paddle board and go every weekend that I can. Tip: make your reservation online.

Excellent service and attention to detail. My wife and I took our 2 bikes for tuneups last week for…read morethe first time in years (these bikes had been sitting in a garage for over 4 years just collecting dust). To our surprise, the service was so spectacular that it feels as if we just bought two brand new versions of our bikes - they looked and felt as if they had zero miles on them). We then brought our daughter's new Guardian bike that we bought her for Christmas because we just couldn't figure out how to put the training wheels on it. Nelson was so nice and helpful that he had her bike ready for her that same afternoon. The quality of the customer service, the interest to help and the prices are why this establishment deserves a ton of praise. I own a Specialized and I will only go here in the future for any repair work or if we ever need new bikes for our family & friends. Thank you! Sebastian, Ivette & Nina

I purchased a Stromer electric bicycle from this store for $7,000. I brought the bike in for…read moreroutine maintenance this past December, and after that service, the bike began experiencing electrical issues that it did not have before. From the first day I picked it up, the motor would overheat and the pedal assist would not function properly. I brought the bike back to the store, and they kept it from December 20 to January 19, nearly a full month, for repair. When I picked it up on January 24, the same electrical issue reappeared within less than 30 minutes of riding. The issue was not resolved. I contacted the store the same day and provided photos showing the issue was still present (I have photos with metadata and records of the messages I sent). I was told they would contact Stromer, but they never asked me to bring the bike back. On January 28, after three business days, I requested an update via text and was told they were still waiting for Stromer's response. By January 30, I still had no resolution or meaningful communication. I then requested, via text message, a defined timeline for resolution, giving a deadline of seven days and stating that I would escalate the matter further if necessary, although I preferred not to. After this message, the dealer responded in writing that they would no longer manage my warranty case, would no longer communicate with me regarding the issue, and that I was no longer welcome at their store. They advised me to contact Stromer directly, despite the fact that Stromer does not provide direct support to individual customers in the U.S. The phone number provided did not connect me to customer support. In their message, this store stated that the initial warranty case had been "fully resolved" and suggested that any further assistance would have been a goodwill gesture rather than a warranty obligation. This does not align with my experience, as the electrical issue remained unresolved and first appeared after their service. Screenshots of the messages referenced above are attached. Based on my experience, I cannot recommend this store.

Excellent service! Knowledgeable staff. Friendly atmosphere. Convenient location. Highly…read morerecommended.

We were staying in Coconut Grove on the bay and wanted to rent bikes to ride to Key Biscayne. We…read morediscovered Suncycling was less than a mile from our accommodations and had ebikes available to rent. We got in communication through email with Alfredo who answered all our questions and we arranged to rent two ebikes. We drove to the store, got all our gear organized, then parked at our hotel and returned with the 15 minute walk to the shop to get the bikes (the store only provides 30 minute parking). The ebikes were ready to ride and well tuned. We were able to ride to Crandon Park along the great trail on the Rickenbacker Causeway. Left at 12 and back by 4:30. Excellent job Suncycling.

We rented 2 bikes for our 4 day vacation from B&S, one of which unfortunately had a faulty chain we…read morediscovered many minutes riding away from the store. Partially corroded and unsafe to continue a far distance, we pushed through to stop and wait at our hotel in Mid Beach. Upon contacting the store asap, Bikes & Segway employee Daenna went ABOVE and BEYOND to ensure our bike was exchanged in the most expeditious and convenient manner. She was given clearance the next day to PERSONALLY drive 50 blocks with a replacement bicycle in excellent condition, and pick up the old one with few questions asked. We enjoyed our safe and comfortable bikes from B&S the rest of our trip thanks to the superior customer service provided from their star employee, Daenna, who we predict to become the future manager!

Fun! Easy to rent bikes online. Riding along the boardwalk was a highlight of my trip to Miami…read moreBeach.

Mr. bikes doesn't have bikes with baskets or holders for phones. The service was OK. They do share…read moretheir office with www.nextcarrental.com and the employee that works at NextCar is very rude and acts like a two year-old. Not good for Mr. bikes.

We rented 3 bicycles and one day later they have been stolen. When we went back to there, they said…read moreu should talk with the police and u should give 350 dollars per bicycle. We called the police and made them open a investigation. However, 2 day later when we called the miami beach police, they said the case was closed. After that we accepted to pay 350 dollars, we used our credit cards and while we are getting charged, it was written as 350 but after that we all 3 people have been charged for 600. Additionally, we have heard that there are 3 different people who got stolen their cars and bicycles.They are making money IN THIS WAY. STAY AWAY FROM HERE.

My vacation to Miami is always a blast, but the leafy bike rentals really put the Cherry on top. I…read moreusually rent bikes but riding a hybrid bike was a top notch experience. Great design, customer service, and experience. I will be back soon!

What an amazing experience! Easy to ride and a lot of fun. They go as fast or as slow as needed…read morewhile being very comfortable. We just wanted something to explore Miami and this was perfect! We definitely "enjoyed the ride."

Biscayne Bay Paddle boards was GREAT! They are so kind and helpful - two truly sincere business…read moreowners. We met with Rick, who, despite working solo that morning and being on his lunch ran back to accommodate us. We noticed the front door walking to the paddle board place NEXT door and I'm so glad we did - this spot was 1/2 the price and the customer service was excellent. We rented 2 kayaks (one single and one tandem) for an hour due to time constraints. Rick fit us in the schedule and showed us a map of where made sense for us to go with the time we had. The price included the cost of the kayaks, water for everyone in a cooler, cases to protect our phones from water and keep them attached to us, a wet/dry bag to keep all our stuff dry and a waterproof bluetooth speaker. They sanitized everything before we used it, walked the boats down to the water, showed us how to get in and had us text them to meet us to bring everything back. All that for $20 per person for the hour! Also, online it said they were sold out, but we walked in and they were able to accommodate, so def worth calling or walking in to see even if it looks like they are booked up. They also offer guided tours which I want to try, including a sunset nightime tour which sounds awesome. As repeat customers, you get a free half hour for free or 20% off the guided tours. 100% will be back!

Did a 2-hour guided sunset kayak tour here for Valentine's Day, tricky to find parking or at least…read morereasonably priced. The rental place is a bit of a walk and although we filled out the waivers prior, we were asked to do so again. There seemed to be a technical difficulty with the website not registering properly so our check in process was a bit lengthy. Overall, the employees were great and told us which direction we could follow. Eventually we ended up just us 2 (separate kayaks) and I'm so glad we brought a portable speaker because we were able to curate the vibes on such a romantic day. The views were immaculate and I even told some coworkers about it in case they were interested in purchasing. Can't complain on the experience!