I have mixed feelings about this business. First, they do an excellent job of sorting and cleaning your laundry. However, the first time I used them, they picked up the bags between 8 am-11am when I requested 11 am-2 pm. I happened to be up earlier than usual that day so it worked out. The second order was outside my door at 7 am with an 11 am-2 pm pickup. They took a photo and charged me a no-show fee which they eventually reimbursed. I live in a ground floor condo and I have hedges. They expected my laundry to be in front of my door which would block egress. The laundry was next to my door since 7 am. Even in the photo they took,you could see one of edges of one of the bags. To their credit, they sent someone to pickup my laundry later that day. So, I called to get reimbursed and I spoke to Katie (Owner) and she told me to put exactly where my laundry is located in the future and that there was a downpour. Yes, there was a downpour but not when they took the photo if that matters. She made me feel like it was my fault which I didn't appreciate. Additionally, I was told to either buy laundry bags from them or use garbage bags in the future which I find kind of ridiculous. I used garbage bags the first time and spent $50 buying bags from an online laundry bag company for future use as i don't like using garbage bags. I've searched their website and order pages and it doesn't show any of their laundry bags for sale or that you can't use your own. Bottom line: I'm still going to use them because they have a very good price and do a great job. They shouldn't blame the customer for an employee mistake/oversight and they need to clarify the laundry bag situation on their website or order pages. So, they do a great job overall but there's a bit of a learning curve. I would've given 5 stars otherwise. read more