I'm leaving a two-star review because, although the place itself is friendly and clean, my actual…read moreservice and overall experience were very disappointing. I'm rating the service I received, not the environment. The person who waxed me was kind, and the company's website says she has four years of experience. However, as someone who has been getting waxed regularly for over a year (about twice a month), I was honestly shocked by the quality of the service. During my appointment, the same area was waxed multiple times--far more than it should have been--which left my skin irritated. I chose not to point out the areas that were missed after the appointment because the same spots had already been waxed repeatedly and I didn't want to risk even more irritation. I checked out, said the service was okay, paid the usual $40, and left. When I got home, I had to tweeze about 16 hairs from my upper lip myself and heavily moisturize my skin to calm the irritation and redness. While the staff was kind and the space was clean, the quality of the work was extremely disappointing and far below what I expected from a professional service.

Update: I saw Kristin today per the recommendation of assistant manager, Sarah. Kristin was…read moreamazing! Nice, energetic, kind and knowledgeable. She did my brows and upper lip and both exceeded expectations. I think I found my new waxer :)

Had a massage appointment with Taj (I think that's his name). I walked in and was greeted, very…read morenice salon. The room I was in was very clean and comfortable. My therapist was so good! I've had lots of massages and this one was incredible! Very good technique. I will be back!

Catherine is my go-to gal! She's such a sweetheart and very welcoming, always doing a great job…read more She's done my hair for the last two years and I'm impressed with her work every time. I come in frizzy and dry due to my hair being naturally curly but I always leave with it silky smooth that lasts for weeks. It's interesting to see all the art work they put on the walls for sale and the ambiance is super chic! It's busy most of the time, but they do a great job of keeping things professional and not rushing their work. I will always recommend Catherine, even if I live too far away to come back to her.

I first went to Olena Spa and Laser about 9-10 years ago for bikini line laser hair removal, and…read moreI've been thrilled with the results ever since. Recently, I decided to start treatments on my full legs and underarms, and it has honestly made my life so much easier. Before, I felt like I had to shave every single morning if I wanted to wear a skirt. Now, getting ready is so much less stressful, and the results look so much nicer. Even right after shaving, I used to see little dark dots from the hair follicles under my skin, but now the look is smooth and clean. I purchased a package of 6 treatments and am going in for my 5th today. I've noticed visible improvement after each session, and I couldn't be happier with the progress. On top of that, Gordon makes the whole experience enjoyable, such a kind and easy person to be around. I highly recommend Olena Spa and Laser to anyone considering laser hair removal. The results have been life-changing for me!

Awesome little place to get laser treatments. Gordon is so kind, professional, and respectful. He…read moremakes you feel comfortable through the process and is so knowledgeable in his work. I have done 2 full Brazilian treatment packages and 1 underarm package and am SO pleased with the results. I will absolutely be coming back for more in the future and HIGHLY recommend to anyone looking for laser!

May was amazing. Very attentive and knowledgeable. I've never had the scalp treatment/massage…read morebefore but I will definitely be back. This was the best experience I've had in a long time. The before and after pictures were so helpful. I didn't get a before but here's my after.

I brought my daughter in for a 60 minute classic scalp treatment and she loved it so much! May was…read moreamazing and made the experience so great. The salon was so cute and stylish and we hadn't even left before my daughter was asking for another scalp treatment. We will definitely be back.

Crystal is wonderful! She had easy scheduling, very thoughtful, and has great communication with…read moreher clients.

Crystal was amazing! I have done sugaring one other time, and the experience was painful and not…read morefun... But with Crystal, the 30 min felt not rushed, a little less painful (because obviously hair removal is not a pain free experience), and she was making sure I was ok doing small parts at a time. She is a great converser, and I would definitely recommend to anyone! I have already booked my return appt for next month! thank you for a great experience

Great service! Appointment recommended, since their stylist's are independent contractors so they…read moreall have their own schedule. You would be able to get in just about anytime!

My first visit she got me in same day, did exactly as I asked (trim my undercut that I should NEVER…read moretry to do on my own ), provided quick and efficient service, and charged a more than fair price. I have found my salon. Thank you!

The girls who did our services were awesome. All of the students seemed to be working hard and…read moredoing well! We were happy with that. On the other hand the people running the place were super unprofessional and unfriendly. The person at the front desk was frantic that our appointment times were messed up. I even called the day before to confirm and when I arrived it still wasn't right. I wasn't even upset and she totally got flustered and made me feel a bit uncomfortable. The instructor on the floor was rude, unfriendly and spoke rudely to the others working with him, both the people working seemed to be snapping at eachother. Weird vibe, I was definitely not comfortable. I also witnessed 2 other "situations" with other customers while I sat and waited. I the students were great, services were quite pleasant but everything else, not so much!

It's sad. I've been a Phagan's customer for more than 30 years but I can no longer recommend it…read more Not after being talked to like a naughty child, my follow-up voice mail ignored, and my attempt to speak on the phone several days later met with a 20 minute hold and then disconnect after being "transferred" to the office. When I tried one last time (I only wanted the original caller's name) and explained the situation and my frustration to the desk person, she was disinterested. The services are good enough but apparently the school does not teach its students on the floor how to deal with customers or topics of conversation that make them uncomfortable. This will not serve them well if they become employed in their industry of choice since hair salons are famous for saucy gossip, complaints about husbands, and all manner of confidential topics. I have worked as a writer on sexuality topics and the adult entertainment industry for some time. In fact, I learned about the school from a now retired instructor who interviewed me on their cable show back in the 1990s. I have never had a problem with a student or staff member... until last Friday when it would appear that a young woman expected me to read her mind. Had I known she was "freaked out" (the caller's words), I would have apologized and changed the subject or just been quiet. I wasn't given any of those courtesies. In fact, when I tried to find out who had called me that following Monday, my voice mail was ignored and my follow-up phone call (Thursday) placed on hold until the system disconnected after 20 minutes. Given this policy of unprofessionalism and refusal to provide basic information, I simply can not recommend it. There's no knowing what will trigger someone ill-prepared to self-advocate, no path toward extending an apology, and no accountability on the part of the staff. This is not how I hoped my long history with Phagan's to end, but here we are... and here is my revocation of recommendation. Fortunately, Portland has several alternatives. Prior to Phagan's, I was a customer of Beau Monde (longest running beauty school in the city) and may well return there. Portland also has Aveda Institute, Portland Beauty Academy, and Summit Salon. I'm sure there are others.

Dominique made the experience very enjoyable. Will be back because of her charisma and energy.read more

Clean, friendly and professional company. It is my go to place for manicures and pedicures!read more