When I tell you Hailey is a lifesaver I called cry because the nail shop messed me up right before…read morevacation she told me come in and she will see what she can do to fix them gave me an illusion of an arch without drastically taking my eyebrows off or thinning them I will be back every time for their services

My first time going, Crystal did my brows and I couldn't be happier with the results. They were…read moreeven, had a great shaped, and not a hair was missed. She goes in with tweezers if she can't get certain spots with the the thread and is very detail-oriented / perfectionist which is some you want when doing your brows. Couldn't recommend her and the place more and the $12 price is just the icing on top!

I'm leaving a two-star review because, although the place itself is friendly and clean, my actual…read moreservice and overall experience were very disappointing. I'm rating the service I received, not the environment. The person who waxed me was kind, and the company's website says she has four years of experience. However, as someone who has been getting waxed regularly for over a year (about twice a month), I was honestly shocked by the quality of the service. During my appointment, the same area was waxed multiple times--far more than it should have been--which left my skin irritated. I chose not to point out the areas that were missed after the appointment because the same spots had already been waxed repeatedly and I didn't want to risk even more irritation. I checked out, said the service was okay, paid the usual $40, and left. When I got home, I had to tweeze about 16 hairs from my upper lip myself and heavily moisturize my skin to calm the irritation and redness. While the staff was kind and the space was clean, the quality of the work was extremely disappointing and far below what I expected from a professional service.

Update: I saw Kristin today per the recommendation of assistant manager, Sarah. Kristin was…read moreamazing! Nice, energetic, kind and knowledgeable. She did my brows and upper lip and both exceeded expectations. I think I found my new waxer :)

I've been going to Urban Colorz for 5 years or so. Casie is my gal and I've had almost ALL of the…read morethings over the years. Short hair, long hair, dark hair, bleached hair, foiled hair, balayaged hair, a few different types of extensions (Hairdreams and the ones with the little beads) and I've ALWAYS left the salon feeling beautiful. I've been to many salons in my life and had many stylists do my hair and without a doubt, Casie is my favorite. She does what I ask her to do. She doesn't tell me it's not possible, she doesn't say she doesn't want to do_____ because she doesn't think I will like it, she bleached my hair when I want it bleached, she dyed my hair brown when I wanted to be a brunette. She's awesome and I would recommend her to anyone, for anything.

Had a massage appointment with Taj (I think that's his name). I walked in and was greeted, very…read morenice salon. The room I was in was very clean and comfortable. My therapist was so good! I've had lots of massages and this one was incredible! Very good technique. I will be back!

I first went to Olena Spa and Laser about 9-10 years ago for bikini line laser hair removal, and…read moreI've been thrilled with the results ever since. Recently, I decided to start treatments on my full legs and underarms, and it has honestly made my life so much easier. Before, I felt like I had to shave every single morning if I wanted to wear a skirt. Now, getting ready is so much less stressful, and the results look so much nicer. Even right after shaving, I used to see little dark dots from the hair follicles under my skin, but now the look is smooth and clean. I purchased a package of 6 treatments and am going in for my 5th today. I've noticed visible improvement after each session, and I couldn't be happier with the progress. On top of that, Gordon makes the whole experience enjoyable, such a kind and easy person to be around. I highly recommend Olena Spa and Laser to anyone considering laser hair removal. The results have been life-changing for me!

Awesome little place to get laser treatments. Gordon is so kind, professional, and respectful. He…read moremakes you feel comfortable through the process and is so knowledgeable in his work. I have done 2 full Brazilian treatment packages and 1 underarm package and am SO pleased with the results. I will absolutely be coming back for more in the future and HIGHLY recommend to anyone looking for laser!

May was amazing. Very attentive and knowledgeable. I've never had the scalp treatment/massage…read morebefore but I will definitely be back. This was the best experience I've had in a long time. The before and after pictures were so helpful. I didn't get a before but here's my after.

I brought my daughter in for a 60 minute classic scalp treatment and she loved it so much! May was…read moreamazing and made the experience so great. The salon was so cute and stylish and we hadn't even left before my daughter was asking for another scalp treatment. We will definitely be back.

Crystal is wonderful! She had easy scheduling, very thoughtful, and has great communication with…read moreher clients.

Crystal was amazing! I have done sugaring one other time, and the experience was painful and not…read morefun... But with Crystal, the 30 min felt not rushed, a little less painful (because obviously hair removal is not a pain free experience), and she was making sure I was ok doing small parts at a time. She is a great converser, and I would definitely recommend to anyone! I have already booked my return appt for next month! thank you for a great experience

Great service! Appointment recommended, since their stylist's are independent contractors so they…read moreall have their own schedule. You would be able to get in just about anytime!

My first visit she got me in same day, did exactly as I asked (trim my undercut that I should NEVER…read moretry to do on my own ), provided quick and efficient service, and charged a more than fair price. I have found my salon. Thank you!

I always enjoy coming here for my salon appointments. Everyone is so kind and makes the experience…read morefeel really special every time.

It's sad. I've been a Phagan's customer for more than 30 years but I can no longer recommend it…read more Not after being talked to like a naughty child, my follow-up voice mail ignored, and my attempt to speak on the phone several days later met with a 20 minute hold and then disconnect after being "transferred" to the office. When I tried one last time (I only wanted the original caller's name) and explained the situation and my frustration to the desk person, she was disinterested. The services are good enough but apparently the school does not teach its students on the floor how to deal with customers or topics of conversation that make them uncomfortable. This will not serve them well if they become employed in their industry of choice since hair salons are famous for saucy gossip, complaints about husbands, and all manner of confidential topics. I have worked as a writer on sexuality topics and the adult entertainment industry for some time. In fact, I learned about the school from a now retired instructor who interviewed me on their cable show back in the 1990s. I have never had a problem with a student or staff member... until last Friday when it would appear that a young woman expected me to read her mind. Had I known she was "freaked out" (the caller's words), I would have apologized and changed the subject or just been quiet. I wasn't given any of those courtesies. In fact, when I tried to find out who had called me that following Monday, my voice mail was ignored and my follow-up phone call (Thursday) placed on hold until the system disconnected after 20 minutes. Given this policy of unprofessionalism and refusal to provide basic information, I simply can not recommend it. There's no knowing what will trigger someone ill-prepared to self-advocate, no path toward extending an apology, and no accountability on the part of the staff. This is not how I hoped my long history with Phagan's to end, but here we are... and here is my revocation of recommendation. Fortunately, Portland has several alternatives. Prior to Phagan's, I was a customer of Beau Monde (longest running beauty school in the city) and may well return there. Portland also has Aveda Institute, Portland Beauty Academy, and Summit Salon. I'm sure there are others.

Heathers services and attention to detail are immaculate. I have never had a bad experience with…read moreher and she listens to everything you want and has great ideas when I don't know what I want. The salon is always clean and well manicured. She's so professional and fun to talk to! I will be a customer as long as she is here!

Clean, friendly and professional company. It is my go to place for manicures and pedicures!read more

I called two times before my arrival and was sent to voice mail both times. Went in @ 6:25, They…read moresay they take walk ins. The lady looked at me and said they are not taking walk ins. I had just drove 20 plus minutes and informed her of that and she looked at me and my infant again and said they don't take walk ins. 0/10 in customer service I do not recommend.

My friend went here months ago for an eyebrow tint & the messed her up she got a bad infection…read more This place is unsanitary all they care about is money. My friend is a shy & quiet person & Non confrontational but I convince her to give them a call. She informed them what had happened & they acted as if she did something wrong. Keep in mind this place didn't even clean or wipe her eyebrow or do a patch test. If it were me I would've made them pay for what they did. Dnt go here it's not a safe place & they're unprofessional.