The crew were awesome and friendly, and we had a great time enjoying all the water activities…read more Everything was fun, engaging, and well organized. Mahalo to all the deckhands, bus driver and band members for making the experience so enjoyable! Unfortunately, our experience with the bartender, Satomi, was very different. She came across as extremely unfriendly and dismissive, her attitude changed noticeably after she realized we were not Japanese. We were treated quite coldly and felt unwelcome, which was disappointing and honestly put a damper on an otherwise great experience. I tried to ask her directly what her problem was, but she repeatedly denied that anything was wrong and burying the facts. So I brought the issue up with her manager Shannon and hopefully their management can take this feedback seriously and look into the situation. The rest of the crew did a fantastic job, and it would be a shame for one person's behavior to overshadow an otherwise great experience. 船仩吧台冇个尛ㄖ夲ㄋㄩ服務員ゞ 對尛ㄖ夲亼跪舔灬 對國亼很冷漠板著個臉(_) 已經替伱們敎育過ㄋゞ 不爽の話一定喓找她咾闆投訴她！别惯着ゞ灬

One of the most incredible tour experiences you'll find at Heʻeia Pier going to Kāne'ohe Bay…read more Although the final stop your not technically in Kāneʻohe Bay itself, they make up for it with a bigger, more comfortable boat with stand up surfboards, a platform with couches, volleyball net, and multiple sports balls and an amazing crew that's always friendly, helpful, and welcoming. Our family had an absolute blast, and it's definitely an experience we'll be coming back for again soon. It was the perfect way to spend time together and create lasting memories. It's truly an experience you won't forget.

Everything was perfect! Pick up was at our hotel Hyatt Regency, the bus driver was also a tour…read moreguide to and from Kaneohe. We were greeted by the nicest crew, had delicious cheeseburgers, beers and hot chocolate. We made stops to the sandbar, the reef for snorkeling, and turtle watching. This crew is the best! Mahalo for the true "cheeseburger in paradise" experience!

DO NOT BOOK THROUGH HAWAII ACTIVITIES/VELTRA…read more.. Unfortunately, we never even got the opportunity to experience the actual Captain Bob's Sandbar tour because the transportation and communication were handled so poorly. We were visiting Oahu for my mom's birthday and specifically planned this tour as one of our major activities. After having an issue with the pickup instructions the first time, we rescheduled for the following day. Our rescheduled pickup was around 9:45 AM.. Before the pickup, Captain Bob's CALLED ME and told me that the driver was going to be late. I appreciated the notification and, because I had specifically been told there would be a delay, I went back inside the hotel while we waited. At approximately 10:02 AM, I received a call telling me the driver was now outside. I immediately started making my way outside. By approximately 10:07 AM, the driver was already GONE.The crazy part was that I will still willingly to pay for an uber and transport myself. I have the call logs showing these times. & find this completely unreasonable. DIABOLICAL behavior. Your company can call a customer and ask them to accommodate YOUR delay, but when the driver finally arrives, the customer gets approximately five minutes after being notified before the driver leaves? We are tourists. We do not live here. We are unfamiliar with the pickup areas and were relying on the company to provide clear instructions and communication. If your transportation is already running behind schedule, giving customers only a few minutes after calling them to get outside is unacceptable. Had we simply shown up late for a clearly communicated pickup time, I would understand the company leaving. That is not what happened here. We were specifically told YOUR DRIVER WAS RUNNING LATE. We adjusted our plans based on the information your company gave us. I also want to be clear that my complaint is not about the boat crew or the actual Sandbar experience because unfortunately we never got the opportunity to experience it. This review is specifically about the transportation, communication, and customer service surrounding our reservation. We spent a significant amount of money on this tour for our family and planned it around my mom's birthday. Instead, we were left extremely disappointed and scrambling to find something else to do for her birthday. I understand that tour companies have schedules to maintain. I also understand that traffic and delays happen. But if customers are expected to be understanding when YOUR transportation is late, your company should show customers that same basic courtesy. Calling at 10:02 AM and being gone by approximately 10:07 AM after already telling us the driver would be late is not reasonable customer service. I sincerely hope Captain Bob's reviews how situations like this are handled because this was an incredibly disappointing way to treat paying customers. I will never book anything in the future with this company and will never recommend to anyone who asks me what they should book for their Hawaii experience and that's that.

We had a fantastic time exploring and playing. We had so much fun doing water activities and…read moreviewing underwater creatures. Captain and the crew were very attentive and ensured safety. They ensured everyone got to see turtles and in fact they headed a participant back just when we were being called back to the boat after discovering he didn't get to see turtles. There was plenty of snacks and drinks. Gears were complete - eye gear (with or without prescription which was helpful to those who wear glasses), and mouth pieces. The attention to detail was superb and attention to safety and ensuring everyone had fun was commendable!

This is our second time visiting the sandbar with Captain Bruce. The sandbar itself is absolutely…read morebeautiful, with crystal-clear water and stunning views The crew was friendly, making the experience relaxing and enjoyable for both adults and kids!

It was a very delightful sunset sail! The captains and the…read morerest of the crew were so wonderful! The food and drinks were delish! We spotted a family of dolphins along the way. We had a great time!

We had a great experience on the Catamaran Snorkeling excursion. The Captain and Crew did a…read morefantastic job of getting everyone ready for the snorkeling - from the safety instructions at the beginning to the lunch afterwards. Plus, they were right in the water with us the whole time - checking on folks and pointing out Sea Turtles and other interesting things! Can't wait to get back to do this again!

First of all, we want to thank Alexa and Ashley for the wonderful experience…read more Due to the hurricane, Lisa actively approached us about the conditions and offered a free change of date. Alexa and Ashley both had great knowledge about the animals and shared that with us. They respect the wildlife in a very lovely way and you get to share that with them when being on the boat together. Even though conditions were not in our favor, we saw dolphins and even baby dolphins! We 100% recommend this tour for everyone who respects wildlife, wants to learn more about the animals and is looking making memories in a small group. Thank you for some great forever memories!

This was one of the most amazing boat trip I have ever taken! Captain Jenn and deck hand Angie…read morewere so amazing and accommodating. Our group of 4 can not stop talking about our experience and how fun it was and how great the crew was! Thank you for this amazing experience!

Nyle was an amazing guide! We had such a great time! She was super accommodating and helped my…read moresister who was nervous to snorkel and she stayed by her side the entire time. We saw fish and even got to see two turtles!! Definitely would recommend!!!

I feel like we lucked into having the best experience of all the people we saw in Hanauma Bay that…read moreday. Nyle was the difference maker - I felt sorry for everyone else who only got to see what was in close. She showed us so much more and we had a great time. Nyle was everything you'd want in a guide and she even sent us great photos and videos afterward. If you aren't going to snorkel with Nyle, I would recommend doing something else.

Booked a trip for my sister, niece and I…read more We had the best time. Alcohol, fireworks. Great company. We were singing and dancing having our own great time. As everyone is there to have their own time We made the best of it. Shoutout to John, Tyler and Jamie for a great time.

My sister and dad surprised me and my fiancé with a turtle snorkeling adventure! We had such a…read morewonderful time!! Shoutout to Ryan, John, and another gentleman named Tri-but forgot the rest of the name my apologies. They had such a good attitude and balanced safety with fun. The jokes they cracked kept me laughing!! Many thanks for their jovial spirits and hospitality to make for a memorable outing. The boat is taken out to an area near the coast with other groups nearby to which you can jump in or walk down a ladder into the ocean. We stayed out for about a hour just snorkeling and looking for fishes and spotted some big turtles which was whimsical. At the end of the hour I jumped off the side of the boat a few times which was super fun! Felt great to swim in beautiful blueness. I'd recommend Pink Sails Waikīkī again in a heartbeat!

How many of you want to go to a beach and not worry about hauling everything you need! Don't you…read morehate the awkward glances and anxiety while you figure out where to place your things, as others stare! Well, LOOK NO FURTHER!! These guys are amazing! They find you the perfect beach and have you set up, all you have to do is sit down! My Daughter and I brought nothing! We didn't even have a towel or water and everything was waiting for us! We also booked it the same day! They took care of everything, including providing lunch, we chose Shrimp tacos and they were delicious! We will definitely be using this service again! Frankly, I would have paid more for the piece of mind they brought! Thank you Jason and Daryl for a perfect day!

From the owner: Your day at the beach begins with Us! Oahu's only Full-service beach concierge.read more

We were scheduled for a Waikiki Sunset & Wine Turtle Snorkeling Cruise at 4 PM this evening and…read moretheir operator forgot to pick us up. We tried the number listed several times from 4:15 until after 5 PM and no answer - not even a voicemail. We finally received a call back at 5:12 PM because she realized she had several missed calls from my number. Needless to say we traveled all the way from Missouri on our honeymoon and was not able to experience this excursion, so we are not happy. Had they answered when we first tried reaching out, we may have been enjoying this experience right now. Do better. Maybe make a roster of names and hotels of the pickups and cross them out as you pick them up... try that. Very, very discouraged.

From the owner: Enjoy Waikiki's beautiful sunset and Friday night fireworks aboard the Oceanstar. Have an evening…read moreto remember while snorkeling with turtles with a spectacular sunset, views of Waikiki Beach and Diamond Head Crater. As we sail back, enjoy our complimentary home-made charcuterie board and wine. You are welcome to bring your own snacks and beverages as well.