Emergency chipped tooth (front tooth) appointment and just left very happy with the results of Dr Calderwood! The responsiveness & attention to detail was top level. I really appreciate the support and professionalism that my unique emergency was handled with! Highly recommended this office team in an emergency senario- read more

To respond to your reply as owner ; I am sure no one was being purposely unhelpful. It is rare for anyone to be that way, I understand that. What I don't understand is the defensive position you are taking, as if you did me a few big favors, when any good business would call the insurance, or not charge for a missed apointment. To me, that is what a business does if a client has a difficulty with figuring out the insurance and other protocol. I would have been more than willing to take down this one star review if there had been any tiny and genuine authentic attempts to apologize and make me feel better about that morning. Instead you seem to have doubled down on trying to portray me as some kind of trouble maker. I am sure that you take good care of most people. You failed with me. read more

This place is a scam. Run don't walk away from this clinic! I was there to have a cavity fixed which was under the bridge. Rachel Kramer broke my bridge and pulled a good tooth out. And tried to cover it up asking me to sign a "Consent to tooth extraction" form after the accident happened, which of course was refused. The owner Carson Calderwood implied missing a few teeth not a big deal. And even asked me to apologize to Rachel Kramer who committed this malpractice. Both Dentists and clinic will be on complaint list to Washington State Dental Board and will be defendants on future lawsuit. Snoqualmie is a great place and it should not have such a scam clinic. This person is insane and is in big big big trouble. On top of malpractice, which is a civil matter, this person sent me a bill showing this clinic got money from my dental insurance company for his malpractice work, WHICH IS INSURANCE FRAUD! A CRIMINAL OFFENCE. read more

I was a new patient and I filled out their online form to schedule an appointment. I waited three weeks and never heard back from anybody. I finally called and was able to schedule an appointment within the week. I didn't have a problem with the dentist but I needed a form filled out clearing me for a kidney transplant. I sent an email to these guys with the form attached asking them to complete it. I waited five days and heard nothing back. So I called them and the receptionist says she sees it in their inbox and will complete it promptly and fax it over to my kidney team. A month later I called my kidney and they still don't have my kidney clearance form. I send another email asking for it to be completed and a couple days later I hear nothing back. I call them and the receptionist says they are just finishing up with their last patient and they will call me back. Nobody ever calls me back. I called again and she says they are still in the building but she will send them a message to call me before they close. Nobody ever called back. I send them another email threatening to go to the ADA and nobody responded to it. I finally call again and get ahold of a dental assistant and she actually helps me get my kidney clearance form completed and sent. But by this time I'm already fed up with this dentist. I need some work finished up but hopefully I won't have to get it done here as they have lost my business for good. read more

The weakest link here is not the dentists, it's the Office Management staff. Not only do they have a terrible scheduling staff, but they have no tact or know how to be accommodating to people. They use a southern technique of smiling and sounding sweet, but it is all fake. Most of them seem like eccedentesiast. They might sound accommodating, but they definitely are not. About a year, or so, ago they started excessively and aggressively text messaging you before your appointment. (sometimes a month before.) The text message reminds you that you will pay almost $50 if you cancel your appointment close to the appointment date. After my last appointment, I let my hygienist know of my issues. As part of my last appointment, scheduling as a mess. They strong armed me into a different time slot. They don't call you, they rather send a rude email. If you don't respond there, they send a text message. If you don't respond, they just send you an updated appointment with the new time. What?! The people in the billing department are also horrendous (could be the same people) . Our family lives comfortably, and never has billing issues anywhere else, even with all the appointments we have year round with our two kids. Somehow they screw things up here all the time, and they treat you like a criminal if you question their methods. Look at some of the other reviews, you will see what I mean. During my last appointment, I was waiting in the hall for my hygienist, and I was standing by their break room. I overheard a couple of the staff rudely talking about a family and how they thought they were ridiculous and smug because they were entitled to time slots and questioned their office management techniques. It shows the level of insecurity of running a medical office they have. The Dentists should really re-review their staff here. It's a small community and word of mouth is starting to get around how bad this is getting. As a VP in a large business, I can tell you, this is not a well managed business. They don't cater to the customer, they have not figured out the essentials of billing and scheduling, and they don't treat people with respect no matter the situation. I will be going to someone else in 6 months. Goodbye Snoqualmie Falls Dental. read more

Our family have been patients of Snoqualmie Falls Dental practice for over 11 years now. We have always been treated well and with utmost respect and professionalism. So it is unfortunate that I am writing this kind of a review. An incident occurred a few weeks ago that has since changed our minds about continuing our relationship with this office. I have been having an issue with one of my molars that started 4-5 weeks ago with deep throbbing pain under tooth #19. Dr Kramer couldn't seem to figure out what was wrong and referred me to Endodonics for possible root canal. I ended up having a root canal. The doctor advised he would recommend having the crown redone as well since it was 7 years old and my Delta insurance would pay for it. Dr Kramer advised she would not recommend getting a new crown and just do a restoration filling, in which she did. I continued on with pain. The same pain that brought me to the office in the first place. I was in so much pain I emailed the office for help. I asked if I could have Dr Kramer examine me again and possibly look under the crown to see what was going on, maybe an infection? Dr Kramer's assistant, Stephanie, wrote back and advised I wouldn't be able to come in and Dr Kramer said go back to you Endo for help, for she couldn't help me anymore. At that point I was in tears. I felt like I was abandoned by my own dentist. I shouldn't have to resort to tears to make my voice heard. Long story short the Endo had to redo the restoration. I also got a second opinion from another Endo who advised there was possibly an infection going on and ordered antibiotic therapy which after being on the antibiotics for a week eased the continued pain I was having. read more

Updated: I changed my rating from my original rating and post because I called them back today, and found out the reason why we never received a call back for a reschedule. It was all a big misunderstanding, and I was able to get our original appointment rescheduled quickly with no problems or issues and receptionist was really nice and kind about it. read more

I traveled further than normal just to have Dr. Calderwood perform the replacement of my front tooth cap because I knew he'd spend the time to ensure the color match was precise. It turned out perfect and I'm forever grateful. I return every few months for botox on my frown wrinkles. I choose his office because I enjoy interacting with him and his staff! read more

Snoqualmie Falls Dental - General Dentistry Near Me - Snoqualmie, Washington

I would give negative stars if I could. Their front office is absolutely horrible. I have always paid in full, and have not been to their office in months. During the covid lockdown a mystery charge appeared on my account. They sent me an canned email to pay. I inquired as to this mystery charge. Their response pay, pay, pay, via canned response. This is still going on as their computer "can't give the details." They also never apologized for not sending out statements or notifying me as soon as this mystery charge appeared. In my opinion stay away from this place. read more

The entire staff and dentists are the BEST at Snoqualmie Falls Dental. The office is very clean and professional. They have updated equipment and have always taken great care of me. I'm the girl who used to be afraid to see a dentist until I met Dr Calderwood! I recommend them while-heartedly to people of all ages. I can"t say BEST enough to discribe them. They are the VERY BEST! FYI: The only insurance they accept is PPO read more

My husband and I have been clients for many years. Kristina is an AMAziNG hygienist! She makes the most nervous of clients glad they are in her kind, competent and caring care. She always lets clients know what she is going to do, happily answers any questions and equally important, checks in with patients to make sure they are doing okay. Both my husband and I look forward to our visits, something we couldn't say before we found Snoqualmie Falls Dental. Dr. Calderwood's hiring of staff like Kristina reflects who he is as a dentist and the kind of service he wants for his patients. We have found Dr. Calderwood to be personable, professional, and honest. If you're looking for a new dentist, look no further; we highly recommend Snoqualmie Falls Dental! read more

Like most of us my life is busy as heck and getting my teeth cleaned is not up high on the priority list. Today was my first visit to Snoqualmie Falls Dental and with xrays and a thorough cleaning I was out in 40 minutes. The service was impressive. I can't remember the last time that a Dentist cleaned my teeth. He used an electric instrument that didn't leave me with my mouth wide open for a half hour and listening to the scratching of metal on my teeth. It was a much quicker and more comfortable experience than the usual cleaning. The hygenist who polished and flossed my teeth was friendly as was the rest of the staff. Overall I appreciate the thorough cleaning of my teeth, efficiency of the service, and the friendly, professional demeanor of the staff. read more

Really all I can say is Dr. Calderwood and Dr. Kramer are both great dentist my son see's both retired myself from the dental field it is important to have good care. They are conservative explain what needs to be done answer all questions you never feel rushed they really go the extra mile. The front office staff is also really good and very friendly. Also my son is in a wheelchair and instead of me transfer him they work with him in his own chair which is really cool makes it easier on him. So if you want great care I highly recommend this office. read more

I highly recommend Dr. Calderwood & the staff at Snoqualmie Falls Dental. The office is new, clean, has the latest technology for dental & office management and has a friendly feel because they really want your experience to be great and have you come back! I've come in for normal cleanings for myself and taken my son in with me starting when he was a little over a year just to have him looked at. It's a quick peek, but really helped ease my mind. Dr. Calderwood is great with kids and has a fun toy box and play area. My husband has come in for cleanings, too. He's a pilot and has a hard time making appointments since his schedule is only available a month in advance, but the office put him on a wait list for certain days if any openings came up and he was able to be seen in December to maximize our benefits (and it's a super busy time of year for them)! I really appreciated that. We had gone several years since our last cleaning when we first started and everyone was kind to us. No lectures, just happy we had finally come in! It was a huge relief. All of our dental office billings have been painless. They bill for us and all our cleanings are covered 100% by our insurance with Delta Dental & Aetna (we changed jobs and coverage). I'm sure they would be happy to help you with any coverage questions you may have. Try them for yourself! You'll love them. read more

This place is a great place to take the whole family for your dental needs. They always seem to run on time, their billing is strait forward with no surprises, it's clean and fresh (they even have an essential oil diffuser when you walk in), and everyone I've met is friendly and professional. I already have recommended them to others. read more

I never thought I'd say this, but I love my dentist! After waiting 8 years since my last dental visit, I decided it was time to suck it up and go. I went to Snoqualmie Falls Dental as it was recommended by a co-worker and I am glad that I did. Dr. Calderwood is very friendly--as is his entire staff--and he makes the entire experience literally as painless as possible. In fact, I had 3 fillings done today and did not feel ANY pain throughout the entire procedure--which only took 30 minutes! Also, they use tooth-colored fillings so you can't even tell I've got them. I can't recommend Snoqualmie Falls Dental enough! Do yourself--and your teeth--a favor and make an appointment. You'll be glad you did. PS- Yes, my profile picture is a cupcake which probably had something to do with my nine cavities... read more

I was reminded before my visit as to timing and what to bring. Because the traffic was a nightmare, I was running late so I called from the car and apologized, Abby took it well, assured me that it would be no problem, just to get there asap. I actually made it on time, but her reassirance when I was tred-deep in traffic was a blessing. Of course, Dr. Kramer was her usual stellar self, as was Tanya. Although it was a routine cleaning visit, I was treated as if I was having a significant , high skills dental appointment and left feeling freshly cleaned, welcome and healthy! Thank you all! read more

I was seen for minor cosmetic work and the dentist was super sweet and did a fabulous job at making me comfortable! I'm a totally baby when it comes to pain, and it didn't hurt at all, so I'll definitely be back! Highly recommend read more

I've been coming to this practice for a few years now, and have always been very happy with my care. They are friendly, professional, knowledgeable and the equipment is modern. I've had three procedures performed, and although I'd rather not have to have them, I was happy with the experience and the results. read more

My wife and I made first-time appointments with this provider after our original dentist retired. The services rendered were fine, though the dentist who worked on my wife was as interested in talking with the attending assistant non-stop through the procedure as focusing on the work. The reason we will not be returning is due the the impersonal handling of our billing. We just received a notice from their collection agency stating that our balance due had been turned over to them. We never received a mailed billing from them, and upon checking my mostly ignored gmail account, I found that they had sent two email statements of a balance due. Those statements said that one, US-post mailed statement had gone out in August. Again, we never received one. So after supposedly send exactly one printed bill and two emails, without even bothering to send a second or even pick up the phone to see if , maybe - I don't know - a possible error in the address?, they turn it over to a collection agency. There's no dispute that we owed a balance, and once we got notification of it - from the collection agency - we happily paid it. But that's a distasteful way to handle things and we will not be returning to Snoqualmie Falls Dental. read more

I first heard of this dental office from my trusted friend J. Dehlin. Both Dr. Calderwood and Dr. Kramer are warm, friendly and are skilled dentists. The office is clean and the equipment seems modern and high tech. I've already recommended several family members and friends. read more

Excellent fast service. Super friendly staff! No lectures or judgement. Was able to get a same day appointment, and was in and out in about 50 minutes. Beautiful office with nice views of the valley as well. read more

I loved my experience here in the beginning, around 2016. My dentist, Dr. Calderwood did a great job on my Invisalign. There were some awesome front desk ladies. I got a call the same time, same date each month to make my payment. Things were great! Until they weren't... Unfortunately I missed a few months of payments, and got behind due to financial circumstances. I received an email from my dentist very politely stating that if we get back on track I won't be sent to collections. So we started back on my normal monthly payment plan (no mention of paying missed months). And things were steady again. Or so I thought... Enter new staff, around 2017. Sweet at first, but not very easy to deal with. Extra payments started getting pulled out each month. First it was an extra $100. The following month towards the beggining my payment amount got double pulled from my account. I called the financial desk wondering why that had happened. Snarky answers. Basically no refund, and it was just going to go towards my balance. Okay, nothing I can do so I let it go and made sure that it wouldn't happen again. Then at the end of the month a totally random $100 got pulled out again! This was after talking with the front desk, and seemingly getting everything squared away. To say the least I was pretty frustrated that money was just getting pulled out whenever they pleased (no it wasn't an automatic withdrawal, it was specifically by the hands of an employee). So unfortunately after an extra $300 of backpay had gotten pulled out without any heads up, I had to cancel my card so they didn't have access and got put into collections. If it wasn't for the sour taste in my mouth towards the end and struggling to stay ahead of my other bills while getting money withdrawn Willy nilly, I would've given this office a 5 star review... read more

We go to Dr. Calderwood at Snoqualmie Falls Dental and really like him. Dr. Calderwood and his staff are super friendly and never give the flossing lecture or say you could die if you don't get your wisdom teeth pulled (this actually happened at another dentist office I went to on The Ridge). At my sons first appointment at 3.5 years old, Dr. Calderwood eased him into it by counting his teeth, etc. His assistant even let my son "assist" with my husband's cleaning and let him sit on a stool by dad's head and use the suction tool. Dr. Calderwood has 4 young children of his own and had a great rapport with kids. He has also revamped his waiting area with a special kids play area complete with toys, coloring books and a TV to watch DVDs on during mom and dad's visits. They do all of their billing up front and you know what each procedure is going to cost out of pocket before you do it so there are never any surprises. read more

I had a great experience with this office! They are all amazing! The front staff was awesome at working with me to get scheduled and both Dr. Kramer and Dr. Calderwood are fantastic! I know where i'll be going for all my future dental needs! read more

After going to Snoqualmie Falls Dental for a few years now, with wonderful results, I met Dr. Young and Vanessa her assistant. They are a Wonderful Addition to the Staff! Dr. Young's painless numbing technique is as good as it gets! She takes her time, as opposed to the dentist that says this is going to sting a little, then plunges the syringe like a turkey baster. read more

Kids were calling my 4-yr-old daughter's teeth dirty because she had stains on them from her time in an orphanage. It was awful. Another dentist told us to just wait till they fall out. No way. I consulted Snoqualmie Falls Dental for a second opinion and they got all the stains off in 20 minutes and didn't even bill is for it. It means so much to us they did this for my child. Highly recommend a company that will do a good deed such as this! Her smile is beaming! read more

This Dental group has gotten terrible over the past few years that we have been going to them. First I had a crown put in. It was Installed wrong. The tried grinding it and it was never right. So I went to another dentist to have it replaced. Out of conveyance I continued to take my kids there. Both of them have had fillings fall out. One of them fell out 10 days after the installation. They did not stand behind their poor quality of work. Our family is now at another Dentist. read more

Everything about this Dentist is fantastic. The front office women (sorry I'm horrible with names and forget all the time) is very warm and friendly, the dental assistant is just as great as the front office and the dentist is AMAZING. I haven't gone to a dentist in years and was really embarrassed but everyone put my mind at ease and made me feel a lot better. My whole family goes here; from my husband to our toddler daughter. We will continue to go here for years and refer anyone who ask for a great dentist :) You can not go wrong with choosing this dental office. read more