The fine professionals at VSSAH have been taking care of our cats (and us!) for nearly 40 years. We…read moreknow our beloved pets will receive the best care every time.

I have been using this hospital for more than 20 years with all my dogs. They are consistently…read moreaccurate with diagnoses, spot on with treatments, and unvaryingly polite and professional. The vets and the assistants all seem to genuinely like my dogs and my dogs like them, even a couple of them that do not readily warm up to strangers. I'd recommend them to anyone.

Took my 2 cats for checkups & annual vaccinations. Staff were very professional & knowledgeable…read more The facility was immaculate. By far, the cleanest vet clinic I've visited. Dr. Rider was great. He took time to explain everything & recommend possible treatments. One of my cats had a UTI, so we were prescribed medicine after testing. The overall cost with the wellness packages for both cats & additional UTI testing with meds was not cheap, but the value of the service received was well worth it, in my opinion.

We have been coming here the last few years as it is close to our home. However, today they…read moredisplayed they don't care if you go elsewhere. I literally had the office manager tell me since I didn't like that they were making me pay an extra $84 to be seen just to get a refill that I am free to go elsewhere. Then, when I said so you don't care about keeping the customer, she shrugged her shoulders. There are so many other ways this could've been handled today. If you ever have a problem, they will not try to retain you as a customer. There is also very limited parking and today when we showed up for the visit there was a truck blocking the few spots that were available. If they want to actually show they care in the response below and/or comp our visit today, then I will consider changing my review, but after the way I was treated today, I am not expecting much. In addition, knowing time was of the essence as my pet was in pain, they did not call in my prescription leaving me to have to go do everything on my own even though I confirmed on the phone when making the appointment which pharmacy that I use. This makes my pet who is in pain have to wait even longer for her prescription. Calling in the prescription would've been the least they could do. If you ever have any issues, they don't care if they lose you to another vet proving they don't care about the human customer or the animal customer.

So love this place we go in on Wednesday to get dental done. I will let you know how that goes…read more The staff super helpful & nice. The place is clean. Very informative

Drive all the way from Montgomery tx to have my dog treated by them. Sadly I had to have my whiskey…read moreput down due to cancer. Everyone there was so kind and professional. Highly recommend

Wonderful group of people who care. They make sure your fur baby is taking care with explanation of…read moreeverything. Will let you in the back to check on your fur baby

I don't know how this place doesn't have more reviews. Our vet was not available on the weekend so…read morewe stumbled onto Vet 40. They loved our family so well and took the best care of our dog. They weren't pushy for specific tests but whatever we needed to make the best decision for our pet. They provided a variety of options and let us choose. The doctor had to step out for an emergency at one point and other staff checked on us- I don't think we were ever left for more than 20 min. if that. When it was time to put her down, the doctor and other staff were so kind and personable. Don't let the $500 deposit scare you off- they refund what is not needed and they apply it to whatever costs there are. It is worth their availability, thorough care, sweet bedside manner.

I started to take my German Shepherd there as a puppy and everything seemed fine. They took care of…read morehim and we finished our puppy rounds. When it was time to get him neutered, I called them to ask a few questions. I am a first time dog mom, so absolutely I will have questions about neutering my dog. The lady on the phone was so incredibly rude. She acted like talking to me was the least important thing. Kept responding with "mhm" after asking questions about the procedure. I asked how long the surgery would take and she said she wasn't allowed to disclose that information. She acted like the questions I was acting were so beyond stupid. After that call I was so frustrated that I called back and asked to speak to a manager which they said wasn't available. They took down my information and said that I would hear back. It's been 2 weeks and I still haven't heard anything. We now go to another vet and I needed some records passed on. I called to get those and once again, the tone of voice is just baffling. She said she would email them over and I never got them. 4 hours later after still not receiving them I called again and she repeatedly said that she has already sent them. Once she sent them again I said "thank you so much" and the lady responded "mhm" and then hangs up. As a first time dog owner, you want to feel safe knowing that your valid questions will be answered. I was so disappointed with how everything was handled. If I am going to be spoken to like that, then I sure don't want to know how my dog will be treated.

Small town veterinarian clinic feel. Was so excited to find a vet clinic that is simple, practical…read moreand personal. They do a great job. My pets love going here!

I really have no complaints. The doctor is terrific with animals, I've brought my dog here for…read morevaccines and our cat here for all his vaccines, neuter and declaw. He recovered quickly from both. They answer all your questions and are priced fairly. Definitely recommend. On an additional note, they take a picture of your pet and laminate it with the doctor's contact info-which is friendly and adorable.

Extremely happy with this practice. Knowledgeable, professional, patient and kind to our Bentley…read more He had a full exam and his teeth cleaned and we didn't have to rob a bank. Highly recommend!

As a pet owner, we know that there is a final goodbye and goodnight in our future. For those of us…read morethat are lucky enough, we get to say goodbye in the comfort of our home. A huge thank you to Dr. Simonson for coming out and helping us say goodbye to our dog Dasher. She is filled with compassion, patience, and love for animals. During a time of intense grief, she helped us through this process and we are incredibly grateful to her professional assistance. If you're looking for someone to help you say your last good byes, assure you of their situation, and give an honest evaluation of your animals current health, I'm not sure you can do better. Thanks again you guys. God Bless.

Dr. Simonson cares and it shows. I'm so glad we found for such a difficult time. She was wonderful.read more

After years of caring for animals and navigating veterinary care in and around Austin, I had become…read moredeeply discouraged trying to find a clinic that still felt... personal. Not corporate. Not conveyor-belt medicine. Not a place where you feel rushed through one of the most vulnerable moments you can experience with a beloved pet. And then I found Dime Box Animal Clinic and Dr. Darden Hervey. Let me put this into perspective: I live in Far East Austin and gladly make the hour drive without hesitation. Yes. They are that worth it. After what we had been through with Lily--my soul dog, my best friend, my constant companion--I was emotionally exhausted and incredibly cautious about who I trusted next. Her orbital exenteration was not a small procedure, and by the time we arrived at Dime Box, I wasn't just looking for medical skill. I was looking for steadiness. Transparency. Compassion that didn't feel rehearsed. That is exactly what we found. From the moment we walked in, there was a quiet sincerity to the clinic that immediately lowered my shoulders a little. The staff was warm without being performative, attentive without creating chaos, and genuinely kind in a way that cannot be taught in corporate training videos. And Dr. Hervey? Some people are good at veterinary medicine. Some people are gifted at caring for both the animal and the human attached to them. He belongs firmly in that second category. Never once did I feel dismissed, rushed, or spoken over. After Lily's surgery, I had questions--many of them. Every single one was answered with patience and clarity. Not irritation. Not condescension. Not the subtle "we already explained this" tone pet owners unfortunately know all too well. I also want to specifically mention something that deeply stood out to me about Dr. Hervey and the way he practices medicine. He genuinely gives each patient and their family his time and attention. Not rushed, not transactional, not "let's move this along to the next appointment." When we arrived to pick Lily up after her surgery, Dr. Hervey was still speaking with another client. The vet tech came out a couple of times to apologize for the wait and let me know he was still with them. My response was immediate: absolutely no problem whatsoever. Because to me, that spoke volumes. It told me that when it's your turn with Dr. Hervey, you matter. Your questions matter. Your fears matter. Your animal matters. You are not being hurried through so someone can move on to the next dollar. I ended up making the drive home before I had the opportunity to speak with him directly. Not long after arriving home, I received a personal text from Dr. Hervey letting me know he'd heard I had questions and asking how he could help. And he answered every single one of them. That kind of follow-through, compassion, and accessibility is increasingly rare--not just in veterinary medicine, but honestly anywhere. The peace that gave me after Lily's surgery is difficult to properly put into words, but it meant everything to me. He understood that when you love an animal deeply, reassurance matters just as much as the medicine. There is a groundedness to Dr. Hervey that inspires trust. He communicates with calm confidence, explains things thoroughly, and creates the rare feeling that your pet is not simply another appointment slot in the day. And that matters more than I can properly put into words. The drive out to Dime Box feels almost restorative compared to the stress of navigating big-box veterinary systems in the city. It reminds me that there are still places where medicine is practiced with heart, where relationships still matter, and where people genuinely care about the outcomes for both pets and their owners. In a world increasingly dominated by corporate veterinary care, Dime Box Animal Clinic feels like finding something endangered and precious. Competence. Integrity. Humanity. I'm profoundly grateful we found them, and I look forward to trusting them with Lily's care for many years to come.

Dr. Hervey and his staff are extremely kind and compassionate…read more He explains your options and helps you make an informed decision about the care your animal needs. His staff is professional. I cannot recommend this clinic enough.