Worst customer service I've ever experienced! They created a treatment plan to be divided up so insurance would cover costs. Instead they did ALL the work in one sitting. My 4 year old was asleep the entire day through the night! The next day I noticed he was still in tremendous pain and it was then I saw that not only was half the work done but all of it was done! I immediately called and explained to them that this was not our treatment plan and I wanted to know how they were going to proceed in filing this claim that was over our allowed max. After a while on hold, I was told I did not need to worry about the remainder of the bill because it was their mistake. I asked that they put a note on the account and mark it as zero balance due. We never received a bill so I did not worry about it. Now, 2 months later at an unrelated appointment, I am told that there is over an $800 balance on the account. The very rude Jessica , who told me to stop talking, said I still needed to pay regardless. She must have made up about 4 excuses ( none of which were relevant) as to why we still owe this balance. I reminded her that I would come in and show her the treatment plan that she herself wrote down.. I will never recommend this place and I will never step foot in it again. I will make sure the BBB and Dental Board are aware of the false practices and enormous error in their financial and claims department. You can bet if there is any legal approach I can take to this, I will. read more

I will never take my child back to this place. All they want is money. We went to the location in Spring Hill. Maybe if they didn't worry about all that crazy advertising they do they wouldn't try to do outrageous procedures on small children. I took her there because what I read on their website seemed reliable. They told me it was my fault that she had a problem with her teeth and that she would need all of her teeth capped by the time she was 2. They also posted stuff on their site saying that whatever happens to their baby teeth is guaranteed to happen to their permanent teeth. I got a 2nd opinion and her current dentist looked at me like I was crazy when I told her what u had read and been told. Needless to say her teeth were fine just a simple thing. She's 3 now and her teeth are still doing fine. I tell everyone that asks not to go to Snodgrass. I've also had a family friend take her child there and they told her the little girl would need $700 worth of work done. She had a second opinion and she only needed 1 tooth worked on. I don't recommend this place at all. You should think twice about them before you go. read more

The glue on my bottom retainer came off on one side. I only needed to have glue removed from one side and new glue added to reattach the loose retainer. They charged me $150 for really crappy service. They drilled the old glue off and expected me to swallow this crap. I jumped up to spit it out and had to keep doing this since they were not going to provide any suction. They seemed put off by my need to spit and rinse the debris from my mouth. After they filed with my insurance, the entire amount was paid by my insurance. I called and emailed the appropriate paper work to get my money back but after over 6 months, I still have not received my money so essentially they are double dipping. And to top it off, my retainer just came off on the same side. I won't be going back there to chew on more glue and I would never bring my child here. Find a dentist that actually cares about your teeth. I will say the front staff was very friendly. But even that doesn't make up for the bad attitude in the back. read more

I hate this place to death I would give them no stars if I could do not go here it is the worst they let my daughter finish a game but they would not let me go back read more

It is sad that I have to take the time to write this, but my experience today was just that BAD! I have been going to SKD for years at the Franklin office. Through the years, I have spent THOUSANDS of dollars on dental work there for both my daughter and myself. The quality of the work is well worth the price you pay, I must say. However, my customer service experience there today was HORRIBLE. Imagine having your mouth with guaze paritally packed and feeling out of it from having a dental procedure performed on you and now you have to walk out of the dental office and down public hallway (on display for all to see) just to urinate, when there is a fully functional toilet just feet from where your dental procedure is taking place. Humiliating. Yet, the funny thing is, I have been able to use this conenient toilet a couple of times in the past, when having my braces worked on or getting my teeth whitened. But today, it was off limits. It has always been employee restroom, so the times I have used it in the past, I have made sure to leave it cleaner than I found it in appreciation for the convenience of letting me use it. But today, this dental hygienist named Karra???? (I guess she is relatively new, since I have been going there for years and have never had her) literally cut through the employee lounge area so that she could beat me to the employee bathroom where she barricaded herself and reiterated that I could not use the employee bathroom. I told her I was not going out in that public hallway with stuff all in my mouth like that, when there was a restroom right here and could I please use this one, as it had not been a problem in the past. She said no and had the listening staff overhead page Dr. Snodgrass. So uncalled for. (Nevertheless, it is my suspicion that this lady loves drama and she won't last very long there.) Dr. Snodgrass came around the corner furious (not really sure what all she told him) and when I explained what happened, he said to me (in a tone of a principal reprimanding an elementary school student), "so is that what your problem is?" Wow! What a way to respond to a father who has spent thousands of dollars with your business! Sad. Guess attitude (of certain staff) does relfect leadership (his) in today's situation. After he proceeded to tell me how many employees he had and that this restroom was reserved for them, he (with a look of utter disgust) said to me, well, just go ahead and use the restroom (meaning the employee-only "off limits" toilet). All this because I needed to pee, really? WOW! I felt completely humiliated; thanks Karra??? and Dr. Snodgrass. I used the restroom, made sure it was cleaner than I found it and went back to have my procedure finished, of course, with a new hygienist to finish the procedure (Jennifer- who was great). Just a thought, with all of the money that is made there, it is probably a good idea to just allow patrons (who help pay the bills, mind you) to just use the employee bathroom when they have guaze and all in their mouths and are in the middle of a dental procedure. I use the public bathroom there all the time (and will always from now on, trust me, procedure or not) while bringing my daughter there for a procedure, after having my teeth cleaned, while I have been waiting in the lobby, etc. In my humble opinion, an exception should be made in cases like mine today when a patient is in the middle of a procedure and without all of the unncessary drama that Ms. Karra????? brought today. Suffice it to say, I have asked that she never touch my mouth again. She is horrible in customer service and she needs to practice a little more when performing certain dental procedures because she messed up several times today when helping Dr. Hametnik (Dr. H- new dentist there, who interestingly did not come back to check on me after the whole ordeal, but okay). Dr. H. was very gracious though to Karra ??? and told her it was okay (when she was making mistakes) and corrected her and told her what she needed. Embarrassing. Sad. You probably won't do anything with this because it does not shine a favorable light on one of the named business partners and one of the staff members, but at least I took the time to share my experience. Dr. D. Lee McGahey, Long-time Snodgrass King Dental Patient and Father read more

Beware!! We went to Snodgrass and King several times, and each time, multiple procedures were recommended for my children. I didn't know better with my first child, but when I continued to have the same experience with my second and third children, I became suspicious. I discussed this with my pediatrician, and he stated, "It's criminal what they are doing...". I went to a well-respected dentist in the community for a second opinion, and my children needed NO dental work. Please, please don't be sucked in by the beautiful waiting room with it's amusement park style the kids love. Unnecessary procedures on your children may be funding it! read more

My sons came to get a regular cleaning and then they decide to put a build up on his teeth to keep him from grinding to the nerve. They send him back after the cleaning to do the build up procedure, but during that processe in the back with out a parent aloud back per there rules he gets a chemical burn on the outside and inside of lip. My child was screaming that it burns. I called the nurse back out to look and she put medication on it and said it maybe a blister that comes up after and that "it could of been something like acid etching that may have gotten on the skin. I was advised to put neosporone or polysporin on it. It is trying to heal but will leave a scare for a good while. They haven't called me or my son to check on him to make sure he was ok. This was terrible he had to go to school with blistering pus lip he was so embarrassed and said why did I let them do that and that I should of went with him. I felt terrible that I let that happen to him. I see no reason to send him back to a place that hurt him and they don't care. He will not return. The girls don't want parent in the back with there children so as a parent you send them putting all your trust into Snodgrass king dental and they shouldn't come out with big mistakes like that especially when my spoke up and said that area was burning really bad. I can trust y'all with my gods giving Angel(my son) read more

Talk about wishing I had read the reviews before starting my daughter's ortho treatment at Snodgrass King. She's almost finished her last treatment phase, but for sure I will not be taking my other 2 kids here. It is all about taking your money at this place, not to mention that they are the highest price in town. They gave us the estimate, which we paid for in full at the begining of the treatment and then kept on getting sporatic bills for $200-$300 here and there. When inquired, they said "well the price we gave you was just an ESTIMATE". Their estimate must be a bunch of SHIT because it is at least 35-40% off. If you are stuck like me, my advice to you is to challenge everything they bill you. I've found that they have misbilled and double billed on multiple occasions. Most dishonest & unorganized people when it comes to billing I've ever come accross. read more

My experience with Snodgrass and King has been with 2 service sectors; the pediatric service and the adult services, both positive. The last visits with the adult services required more extensive treatments involving multiple visits. The support staff, dental hygienists and dentist were kind, supportive and attentive. The dental hygienist displayed excellence in skills required to excel in quality patient care, leadership, assessment, educating the patient and assisting the physician. I can also say the dental hygienist were gentle keeping treatment as pain free as possible. The dentists discussed in detail needs and treatment, remained positive and encouraging finding solutions. Another key component for our family is the practice provides a one stop multi-services option under one roof; dentists, orthodontist and oral surgeon. This convenience is not only a time saver, a key element has been stronger communication channels between each physician / specialty with regards to the patient and our care. To date, my observation has been a positive one. As a parent, my focus remains to observe, measure and evaluate those providing health services to our family, their professional skills and ability, ability to diagnose correctly the first time, communication acumen with (us) their client base and their ability to foster continued effective communication, services offered and hopefully fair pricing. So far so good and would recommend read more

I am so lucky to have found this place. Dr Lauren Poole and the hygienists Tabitha really did great work. After having a very bad experience with another dentist, I found snodgrass and King. After a botched cleaning at the previous dentist; they fixed me up great! They did such a good deep cleaning. Tabitha was the best! There was no Pain, such great attention to detail,...tabitha warned me that she was a perfectionist...a very good thing to hear from your hygienist. Dr Poole was fantastic. She is so nice, and listens to your concerns, and you can tell that she's extremely knowledgeable, and truly wants to help you. I've since gone for another cleaning, a cavity, and I plan to get some new crowns. The receptionist and billing ladies are really on top of it too. They know exactly what they're doing, and that's always a good thing too when it's your money. You don't have to be scared or dread going to the dentist anymore. read more

My experience was the most horrible and disrespectful and I would NEVER recommend anyone take their children there. First of all, they did completely unnecessary things because at the time we were on Medicaid. I had a second opinion on a couple of the things they suggested and the dentists told me that it was completely unnecessary. I liked their waiting room and they seemed professional enough (I had only taken them for cleanings) but once my daughter had to have a procedure done that I thought was legitimate, when I told them that I would like to stay in the room with her, they said it was against their policy and I had to wait in the waiting room. Due to personal reasons, I am not comfortable with my daughter being completely drugged up and I am not allowed to stay with her. It is completely FINE to have your own policies. That was not my problem. The nurse told me that I could call Dr. Snodgrass and talk to him about it and the receptionist just told me that it would not be possible to go back with her. I told her that was fine, I would just find a new dentist that would allow me to go back with my daughter. Then she said "Good luck with that." I was completely taken aback. I said "What?" She said "Good luck with that. There aren't any dentist's that let you back with your children." Which, by the way, is completely UNTRUE. I found two that would take her and let me go in with her within ten minutes of hanging up the phone. I asked to be transferred to Dr. Snodgrass's voicemail again so that I could make a complaint. He never called me back. I called one more time, was transferred all around and finally ended up with this woman again (who I guess is their office manager) and she said she would make sure he would call. He never called. So unprofessional, so greedy, complete lack of personal customer service. I would NEVER take my kids there again or recommend anyone take them there. read more

If I could give them less than one star, I would. Our experience with them was a nightmare both on the dental side and the orthodontics side. My son had 3 different orthodontists while he had his braces with them, which created horrible, inconsistent care and kept him in braces for almost 3 years. It has been a true nightmare. On the dental side, the dr. wanted to do a root canal and put three crowns on baby teeth for another son, when there was no pain or visible cavities. I refused, and he just filled the baby teeth, making me sign a waiver, and they were perfect until the baby teeth fell out a year later, proving his insistence was over blown and the procedure were unnecessary. They over sell you on complicated, unnecessary procedures, then insurance denies payment, because they are unnecessary, and you get left with a huge bill. They also performed a medical procedure on my little boy, that they did not pre-qualify for from my insurance, insurance denied it based on the fact it was medical, and not dental. Then the dentist billing dept. told me that the insurance companies would rarely pay for that procedure from a dentist. I asked why didn't they tell me that. Why didn't they try to pre-qualify for a procedure that is rarely covered, or just give that information to the patient rather than a proposed payment plan. If my pediatrician did the procedure it would have cost me $25.00 in a co-pay, but Snodgrass-King charged me $879.00. They have dentists,/orthodontists/assistants coming and going like temporary workers. They overbook and stack up the patients to see dentists and orthodontists. My son would fall asleep back in their chairs waiting to see the ortho, usually waiting 1-2 hours to see an orthodontists. Once our appointment was 3 hours long. I asked what happened, the ortho said they had a difficult patient. When I asked to speak with Dr. Snodgrass, that I was willing to pay for an appointment, the office manager told me that they never knew when he was going to be in the office, so they couldn't make me an appointment with him. I was shocked!!! My husband wrote a comment about our experiences on Facebook, and it got back to him and he asked the ortho to call us to calm us down, but he never contacted me directly even knowing and reading what we had written, nor did the ortho deny any of our claims. My suggestion is to read reviews online of dentists and orthos and listen to them. Find dentists and orthos who don't advertise having 5 offices, because that means you and not going to be able to get appointments with the same drs. when you need it, they will be moving around to the different locations. read more

The WORST EXPERIENCE ever, this place is a money making machine, that's all. They don't care about our children. Today I went to the one in cool springs and since the time we arrived the receptionist was RUDE with us. Then one of the assistants called us and wanted us to wait in the waiting room while they cleaned his teeth. Luckily our son refused and we went with him. When we went back we realized they wanted to x-Ray him without even asking our permission. This is extremely shady, as a parent you should know when they are going to do anything with your child. The worst part was after the cleaning, Dr. Snodgrass asked why we refused the x-Ray with an attitude. After I explained that I didn't think they X-ray was necessary unless there was something suspicious or wrong, he was visibly mad and said he could not do anything for us without the X-ray. For parents out there, be aware that they will do X-rays without even looking at your child's mouth first. This seems to me like a routine to increase the amount that they can bill you or your insurance company. I will never go back to this place again! Dr. Snodgrass was extremely aggressive with my child and I. read more