Middle TN Dentistry is not a practice that can be recommended. The inconsistent and incorrect…read morebilling practices are the worst I've seen in any medical practice ever. And no one wants to feel pressured into treatments that are unwanted. In 2024, I received a cleaning, x-rays, & a gum treatment (that I don't believe was needed). The practice's statement showed insurance overpaid on the work done yet I received a text showing a balance due. An employee reviewed my account & said the insurance overpaid & nothing was due; she also could not explain a $217 charge the practice posted to my account 3 months after the appointment. No copays were applied for any treatment. In 2025, I wanted only a cleaning & the practice refused to proceed without forcing x-rays on me; they provided the cost & insurance coverage for the 2 items with no copays discussed. Months later, a text arrived with a balance due. Again, the practice had been overpaid by insurance for the work done & yet applied a charge to the account months after the appointment. Billing claims it was for a copay & that they should have applied 2 copays for preventative work; & for 1 treatment the staff forced on me! Same work & same insurance coverage as 2024 yet now they want to apply copays. Client well-being is the least of Middle TN Dentistry's concerns; it's all about the money they can get from insurance and clients.

When I checked in for my appointment I told the receptionist I had appointment. she was rude not…read morefriendly at all very cold attitude not even a smile or how was my day Zero personality My hygienist pretty much had the same attitude not very friendly she had a long face without a smile what happened to excellent customer service !!! Not at this dental office ! I would NOT-recommend this office

I now have dental work more than most peoples cars. They performed work that did not need to be…read moredone and also bad work. I have had to get it all redone and have had to pay for that all again. Everyone that has seen their work is absolutely horrified!

My family of 6 recently lost our family dentist in a tragic accident ( he was wonderful and we…read moretruly miss him). With that being said ... We knew we needed a new start ... We found that and more with Dr. Sara Northcutt and her wonderful staff!!! They have gone above and beyond to make our transition flawless!! Thanks Girls!! Kathryn Hawkins Haley, Thomas, Annie, and Rob

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

Great first time office visit. Everyone was friendly and…read moreprofessional. Very comfortable and relaxed atmosphere.

Very professional staff. My dental hygienist was very informative about my dental issues and did an…read moreexcellent job of cleaning my teeth. Return visit was scheduled.

It's a convenient location and great people make it my dentist of choice - and there are lots of…read moreoptions

This is the worst dental experience my family and I have had. The office staff is great, but the…read morehygienists are terrible! A couple of notable moments: 1. The hygienist working on my teeth dropped a mirror on the floor absent-mindedly skimmed my eye with pick. 2. Administered medication to a child without parental consent, and with explicit instructions not to administer medication in child's record. 3. Took a photo on an IPHONE of a "cavity" instead of an x-ray 4. Misdiagnosed a child's tarter for a CAVITY. Had a second opinion with x-rays, and no cavity was found. Do not go to this dentist!

Maleka is a PRO! You can really tell she is good at what she does! A deep clean and it went easy…read moreand quick. Props to her!

Everyone is very friendly, but also very professional. It's a casual atmosphere, but highly…read morequalified, and professional as any place i've ever gone to for dental care. I highly recommend Dr. Rachels and his team.

I picked Franklin Dental care as my new dentist reading reviews and so glad I did. Dr Fox and…read moretechs I have so far met are extremely awesome. Looking forward to going there anytime!

The billing department is run by crooks. They did a simple bridge replacement for me, the dental…read moreinsurnace paid all contracted charges (over thousands of dollars), and we have met their billings staff in person and had the insurance company on the phone to verify the patient's liabilty is only $25, and we have sent them the EOB showing that, despite all those, they continue to bill us in excess of $2500, and will not respond our calls and letters to resolve this issue. Who runs a business like this? When you knowingly sent a false bill in the mail, it is mail fraud, simple as that.

They have recently moved, so be sure to visit the new location! I've been a patient for nearly two…read moreyears and can say that this is the most comfortable I have felt with a dental practice. The team is made up of super skilled and very friendly hygienists and two top-notch dentists. They are a full family practice, so you don't need to worry about the kids!

Very pleasant atmosphere and personnel! Very caring and professional, from the front office to the…read morethe dental team to Dr. Spencer(the only dentist I have had for probably last 10 years.) Top Notch!!

Years ago, I had composite bonding done on my four front teeth. Over time, some expected wear and…read moretear (probably not helped by my coffee consumption) had taken a toll on the bonding. Hoping for a refresh, I came to Aspen Grove Dental. Dr. Roberts understood exactly what I was wanting and promptly rolled out the plan of action - Several weeks of whitening, followed by new composite bonding. I am completely thrilled with the results! The entire process was so straightforward, I almost felt like I was doing something wrong. Dr. Roberts was friendly and professional at every turn, as was the dental hygienist (I believe her name was Mallory?) From consultation to execution, Aspen Grove impressed me at every step. In a world of dental horror stories, save yourself the grief and schedule an appointment here! I cannot recommend them highly enough.

First off....I am extremely picky with my dentists. I waited a long time to get into Aspen Grove…read moreand wow am I so impressed. All the ladies are kind and welcoming. The dentists are kind and easy to talk to. I had a filling done and I was so nervous because I had an awful experience at another dentist in town. These dentist were amazing. I didnt feel a thing and I am so grateful I got my daughter in and am trying to get my son in. Thank you Aspen Grove.