I picked Franklin Dental care as my new dentist reading reviews and so glad I did. Dr Fox and…read moretechs I have so far met are extremely awesome. Looking forward to going there anytime!

The billing department is run by crooks. They did a simple bridge replacement for me, the dental…read moreinsurnace paid all contracted charges (over thousands of dollars), and we have met their billings staff in person and had the insurance company on the phone to verify the patient's liabilty is only $25, and we have sent them the EOB showing that, despite all those, they continue to bill us in excess of $2500, and will not respond our calls and letters to resolve this issue. Who runs a business like this? When you knowingly sent a false bill in the mail, it is mail fraud, simple as that.

I was diagnosed with a cavity by the lead dentist here. I did not report any pain at all, and had…read moreexcellent oral hygiene visit after visit. I decided to get a second opinion from another dentist, and they didn't find a cavity. I waited 5 years before posting this review to make sure there was no cavity. So, something to think about. I would not recommend this dentist.

In Summary: Avoid at all costs, my experience with Meridian Dental Centre was a total nightmare…read morefrom beginning to end: - I had to have a crown redone 3 times due to poor work. - The office failed to properly submit claims to insurance. - The office sent these botched claims to collections, despite never contacting me a single time about it. I required a crown on an emergency timeline due to a cracked front tooth. This crown was installed poorly, and broke within just a few weeks - it needed to be replaced. The replacement crown didn't match the color of my other teeth, and looked totally off. It took yet ANOTHER replacement to finally get it right -- this process took months, and countless visits. Three crowns total. Nearly two years after this terrible experience, I received a notification that a bill was in collections from my initial crown install. I never once received a bill, nor was I contacted once (a detail the front-desk confirmed). The office failed to properly submit the claim to insurance, but never once tried to rectify it or give me an opportunity to appeal. It's been two years, and it entered collections with 0 warning. I have tried contacting the office for the last three weeks but the staff will not return my calls. I spoke briefly with an office manager who assured me that I would get a call back, but I have not. In the meanwhile: My only recourse is to share this story on social media & with the Better Business Bureau, in the hopes that others would avoid this office. Meridian Dental Centre ruined my smile and my credit, don't let them ruin yours.

Unfortunately, last Monday I had a terrible experience at this office. I will begin by saying the…read morefront desk staff greeted me with a stone face, unfriendly, which is usually how I am treated when I go there. It is a shame, because people are often scared and worried about seeing a dentist, and to be greeted that way may make them more uneasy. On Monday, I went into the office and the first thing I told Amanda the assistant was that the teeth next to the one that was taken out, hurt when drinking cold drinks. Amanda said she would tell Dr. Miller, but when he came in he seemed as though he knew nothing about it and proceeded to tell me I have a cracked tooth and an infection in the tooth near the one that he pulled. Three months ago when he pulled my tooth he struggled removing it and I even had him stop for a minute, because of the extreme pressure I felt. Prior to the tooth being pulled, the one next to it was not cracked and had not dropped. I told Dr. Miller that I was going to another place to address the missing tooth and after that he asked no questions, and there was no further conversation to address the infection. There was no concern. I had intended to continue with Tanyard after the procedure with a surgeon. It turned out that the doctor I was going to make an appointment with was out of the office. I didn't know how long it would take to be seen. I then called Dr. Miller to ask for antibiotics because I feared the infection would get worse. I was told to just take Tylenol, which I didn't understand how that would help the infection so I insisted that they ask him again. Amanda then gets on the phone and becomes extremely nasty and loud with me stating something like "you was just here and your tooth is already bothering you and you said you were going somewhere else." And then she started saying something like " I just wanted antibiotics, right." Then she went on to provide a testimony about Dr. Miller and his 17 years of experience. Amanda was not in the room when I had my tooth removed and hadn't even reviewed my file. I go regularly for preventative care with the hygienist who is very nice, and I had never heard anything about a cracked tooth. Amanda then went on to encourage me to write a review. My family and I will no longer be going there. I liked Dr. Miller and especially the hygienist, but I use to dread not having my mouth being worked on, but instead, I dreaded interacting with the front desk on arrival and departure, and when calling that office.

DO NOT GO HERE!!! Very rude people!!!! My front crown fell out within 2mos...I went back to them…read moreand asked for other options, since there were not enough tooth structure for the crown to adhered to. The dentist should have been more honest and upfront about my situation and suggest a flipper or partial instead, in the very beginning. They proceeded to schedule me for extraction of that tooth and impression for a one tooth flipper. Did not provide me with a treatment plans or costs of the extraction or flipper. No transparency at all. When I asked for the itemized statement after the extraction and the flipper, they were very rude about it. And did not provide an itemized statement to me. I do not recommend this place to anyone!!!

Dee the office manager (in my experience) is a raging racist. Me and my 3 boys go there. Every…read moresince my youngest missed his payment arrangement she has waged war against the rest of the family. This is a very sweet office, Ally the front desk girl, the hygienist and nurse are all sweet. It happens to be one of those small offices where the office manager runs the show and there is no other person to talk to besides her. You can tell she's not happy with her life. I will never go back there as an African American. You will see what I mean when you meet her. She treats no other race that way when I am there. When on the phone with her regarding my sons pay plan she was talking to me very condescending and telling me what I should say and do to him as a result of him missing one of his payments. It was terrible!! I quickly told her to not take it personally.

If only there could be a zero rating....I guess one star could be for the staff. They were very…read morefriendly. The dentist himself was a total JERK! I had an appointment with him a couple of hours ago and my gum is still throbbing where he scraped the hell out of it and my mouth is ringed in a rash because he didn't bother to look at my chart to see I am allergic to latex and used latex gloves on me. He was so obviously ticked off that I opted to spend far less on a simpler procedure rather than $1100 on an unnecessary and time-consuming one. He tried to use scare-tactics and what I can only call "dental care shaming." He was so rude and dismissive and downright aggressive. I have never been treated so badly by a healthcare "professional" as I was today.

Years ago, I had composite bonding done on my four front teeth. Over time, some expected wear and…read moretear (probably not helped by my coffee consumption) had taken a toll on the bonding. Hoping for a refresh, I came to Aspen Grove Dental. Dr. Roberts understood exactly what I was wanting and promptly rolled out the plan of action - Several weeks of whitening, followed by new composite bonding. I am completely thrilled with the results! The entire process was so straightforward, I almost felt like I was doing something wrong. Dr. Roberts was friendly and professional at every turn, as was the dental hygienist (I believe her name was Mallory?) From consultation to execution, Aspen Grove impressed me at every step. In a world of dental horror stories, save yourself the grief and schedule an appointment here! I cannot recommend them highly enough.

First off....I am extremely picky with my dentists. I waited a long time to get into Aspen Grove…read moreand wow am I so impressed. All the ladies are kind and welcoming. The dentists are kind and easy to talk to. I had a filling done and I was so nervous because I had an awful experience at another dentist in town. These dentist were amazing. I didnt feel a thing and I am so grateful I got my daughter in and am trying to get my son in. Thank you Aspen Grove.

About 6 years ago my wife had a far less than "blissful" experience (almost $19K) worth at a well…read morerenowned Franklin dental practice. It was so unpleasant that she hadn't visited a dentist since. This week she was forced to visit a dentist due to pain and discomfort. I recommended Dental Care of Spring Hill, simply because they are the best that I have encountered in my 69 years on this planet. She was apprehensive but in pain so she went. They put her at ease from the second she walked through the door. She is sold on this practice and just can't find enough nice words to say about them. I am so appreciative for the care they provide for me but even more so for the way they care for my bride. They ROCK!!!

We go to Dental Care of Spring Hill and they take care of our whole family. They are wonderful with…read morechildren and have always provided such great care. Landon is amazing. She is so sweet, patient, and kind. Julie cleaned our children's teeth (ages 7,5,3), and she was perfect. She made it fun and exciting. Dr. Ellis is very personable, and friendly. I'm so glad we chose Dental Care of Spring Hill.

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

Everyone in the office had a wonderful, calming attitude. The dentist I saw, Dr. Nancy Laden, was…read morevery skilled at the dental surgery I needed. I knew I was in the hands of a gifted dentist who definitely had the best interests of her patients constantly in mind. She is definitely is a much-needed addition to the dental community!

The BEST. In the past, my dental experiences have been painful and scary. Understandably, my…read morenerves were up when I came in to get a cavity filled. But Dr Ledbetter and kind assistant put me at ease immediately and made every effort to make me as comfortable and calm as possible. I can honestly say this was the best dental procedure I've ever been through! I am so grateful and entirely relieved to know that a dental procedure doesn't have to be painful and scary! THANK YOU!