Warmest dental office and staff who genuinely care about patients and the quality of care they…read moreprovide.

After 10 years of being patients at this office, we are choosing to no longer trust them with any…read moreof our dental needs and would not recommend them to anyone looking for a quality family dentistry. Jennifer, apparently the manager, is by far the most unprofessional, dishonest and unpleasant person I have had displeasure to deal with, in this office , or any medical office in general . On top of that , both of their senior dentists and dental hygienist left, leaving what is left at this office, subpar, comparing to the quality they had in the past .

Unfortunately, last Monday I had a terrible experience at this office. I will begin by saying the…read morefront desk staff greeted me with a stone face, unfriendly, which is usually how I am treated when I go there. It is a shame, because people are often scared and worried about seeing a dentist, and to be greeted that way may make them more uneasy. On Monday, I went into the office and the first thing I told Amanda the assistant was that the teeth next to the one that was taken out, hurt when drinking cold drinks. Amanda said she would tell Dr. Miller, but when he came in he seemed as though he knew nothing about it and proceeded to tell me I have a cracked tooth and an infection in the tooth near the one that he pulled. Three months ago when he pulled my tooth he struggled removing it and I even had him stop for a minute, because of the extreme pressure I felt. Prior to the tooth being pulled, the one next to it was not cracked and had not dropped. I told Dr. Miller that I was going to another place to address the missing tooth and after that he asked no questions, and there was no further conversation to address the infection. There was no concern. I had intended to continue with Tanyard after the procedure with a surgeon. It turned out that the doctor I was going to make an appointment with was out of the office. I didn't know how long it would take to be seen. I then called Dr. Miller to ask for antibiotics because I feared the infection would get worse. I was told to just take Tylenol, which I didn't understand how that would help the infection so I insisted that they ask him again. Amanda then gets on the phone and becomes extremely nasty and loud with me stating something like "you was just here and your tooth is already bothering you and you said you were going somewhere else." And then she started saying something like " I just wanted antibiotics, right." Then she went on to provide a testimony about Dr. Miller and his 17 years of experience. Amanda was not in the room when I had my tooth removed and hadn't even reviewed my file. I go regularly for preventative care with the hygienist who is very nice, and I had never heard anything about a cracked tooth. Amanda then went on to encourage me to write a review. My family and I will no longer be going there. I liked Dr. Miller and especially the hygienist, but I use to dread not having my mouth being worked on, but instead, I dreaded interacting with the front desk on arrival and departure, and when calling that office.

DO NOT GO HERE!!! Very rude people!!!! My front crown fell out within 2mos...I went back to them…read moreand asked for other options, since there were not enough tooth structure for the crown to adhered to. The dentist should have been more honest and upfront about my situation and suggest a flipper or partial instead, in the very beginning. They proceeded to schedule me for extraction of that tooth and impression for a one tooth flipper. Did not provide me with a treatment plans or costs of the extraction or flipper. No transparency at all. When I asked for the itemized statement after the extraction and the flipper, they were very rude about it. And did not provide an itemized statement to me. I do not recommend this place to anyone!!!

About 6 years ago my wife had a far less than "blissful" experience (almost $19K) worth at a well…read morerenowned Franklin dental practice. It was so unpleasant that she hadn't visited a dentist since. This week she was forced to visit a dentist due to pain and discomfort. I recommended Dental Care of Spring Hill, simply because they are the best that I have encountered in my 69 years on this planet. She was apprehensive but in pain so she went. They put her at ease from the second she walked through the door. She is sold on this practice and just can't find enough nice words to say about them. I am so appreciative for the care they provide for me but even more so for the way they care for my bride. They ROCK!!!

We go to Dental Care of Spring Hill and they take care of our whole family. They are wonderful with…read morechildren and have always provided such great care. Landon is amazing. She is so sweet, patient, and kind. Julie cleaned our children's teeth (ages 7,5,3), and she was perfect. She made it fun and exciting. Dr. Ellis is very personable, and friendly. I'm so glad we chose Dental Care of Spring Hill.

I picked Franklin Dental care as my new dentist reading reviews and so glad I did. Dr Fox and…read moretechs I have so far met are extremely awesome. Looking forward to going there anytime!

The billing department is run by crooks. They did a simple bridge replacement for me, the dental…read moreinsurnace paid all contracted charges (over thousands of dollars), and we have met their billings staff in person and had the insurance company on the phone to verify the patient's liabilty is only $25, and we have sent them the EOB showing that, despite all those, they continue to bill us in excess of $2500, and will not respond our calls and letters to resolve this issue. Who runs a business like this? When you knowingly sent a false bill in the mail, it is mail fraud, simple as that.

Rachel Oates and her entire staff are amazing. They treat you like family. I haven't trusted many…read moredentists in my long life. I trust Dr Oates. I also doubt I will never have my teeth cleaned by anybody except Brittany there in her office, unless she leaves. I don't see that happening. The best.

Despite their website indicating that they want to help you maximize your insurance benefits, they…read morehave deliberate anti-consumer internal policies when it comes to notifying patients of out-of-network status. Given our experience, we do not believe this practice prioritizes patient financial interests. My wife came in for a routine cleaning in March 2026 and presented our new insurance (Guardian DentalGuard Preferred) but was never informed it was out of network. Because of this, we did not get the opportunity to seek care elsewhere before services were rendered. Had we been known we were out of network, we would have gone to an in-network provider and owed nothing. Instead, we received a bill *months later* for $183. Their website says "We accept all traditional dental PPO insurances" and tells you to hand over your insurance card so they can "handle the hassle of dealing with insurance companies." A reasonable patient assumes that means they'll flag anything important about your coverage. Instead, we were told that they "assume all patients are aware of their network status", even though confirming this assumption would be as simple as an extra sentence or two. To make things worse, Guardian's own provider directory still lists a former Rachel Oates location as in-network... so even if you do your homework through Guardian's tools, you may still get the wrong answer. We tried multiple times to resolve this directly. No acknowledgment, no movement on the bill. If are a patient, or want to be one, we recommend: 1.) Call your insurer directly to confirm this practice is in network. Do not ask the practice. 2.) Review all coverage details beforehand so you are personally knowledgeable about any potential costs. 3.) Ask for a cost estimate before any work is done. In our experience, they do not offer this proactively. Or, just go to another dental practice that does these things for you.

I will not be returning. I went in to get a bridge in January. They quoted me $1800 for the whole…read moreprocedure and made me sign something saying I understood how much treatment would be. The account rep is extremely rude and unhelpful. I ended up having to get a tooth extracted. The dentist couldn't do it so they had me go to an oral surgeon. Tack on another $300. Then they had me come in 3 more times just to get my temporary bridge right. Finally yesterday April 30. Yes that's correct. 3 months later they finally gave me my permanent bridge. When I went to pay they said I owed a total of $2130. When I said that's not what they quoted the accounting person said "it's just an estimation." So there I was stuck having to pay more than I expected and treated very rudely. The dentist himself is very nice and kind but it's very over priced and they will not work with you.

Time to find another dentist! It wasn't just me, but my wife also. Adding 'extra fees'. Today…read moreshe was faced with a $1500 bill for an x-ray that 'wasn't cover by our insurance'. Any other industry tells you what you need to pay BEFORE you render the service. I don't get how you can just slap on fees whenever you want without saying "Hey, your insurance isn't going cover this, do you still want to move forward?" NOPE. Just slap on those fees. Looks like I need to find another way to pay my mortgage this month! Many, many other reviews can't be wrong!

Top notch care by professional, customer -oriented staff. I would highly recommend this dental…read moreservice to anyone.

One of the best experiences I've had at the dentist! The staff was very professional, caring, and…read morepleasant to be around. I can't say enough good about this dental office. Best of all, no pain! No need to look anywhere else.

Years ago, I had composite bonding done on my four front teeth. Over time, some expected wear and…read moretear (probably not helped by my coffee consumption) had taken a toll on the bonding. Hoping for a refresh, I came to Aspen Grove Dental. Dr. Roberts understood exactly what I was wanting and promptly rolled out the plan of action - Several weeks of whitening, followed by new composite bonding. I am completely thrilled with the results! The entire process was so straightforward, I almost felt like I was doing something wrong. Dr. Roberts was friendly and professional at every turn, as was the dental hygienist (I believe her name was Mallory?) From consultation to execution, Aspen Grove impressed me at every step. In a world of dental horror stories, save yourself the grief and schedule an appointment here! I cannot recommend them highly enough.

First off....I am extremely picky with my dentists. I waited a long time to get into Aspen Grove…read moreand wow am I so impressed. All the ladies are kind and welcoming. The dentists are kind and easy to talk to. I had a filling done and I was so nervous because I had an awful experience at another dentist in town. These dentist were amazing. I didnt feel a thing and I am so grateful I got my daughter in and am trying to get my son in. Thank you Aspen Grove.