Chuck, For your…read moreinformation, I actually came into your business and had my son fitted for a helmet. Unfortunately, you did not have the size we needed in stock, so we went directly to the manufacturer. When it comes to my child's safety, I will pay whatever it costs to ensure he has the best protection available. What I found disappointing about your response is that it came across as defensive from the very beginning. If your company's policy is that you won't help customers unless they purchased the product from you, then perhaps that should be clearly communicated. What you also failed to address was my concern about the unfriendly, nonverbal communication we experienced in your store. Ironically, my son's cheeks were just barely touching the side pads, so the helmet needed a minor adjustment. We stopped at another sporting goods store, and they were happy to help us. They took the time to make sure the fit was correct, and because of the excellent customer service they provided, I ended up purchasing a different helmet from them that fit even better. You assumed that because I didn't buy the helmet from your store, I should not have expected any assistance. I disagree. I was a small business owner myself, and if someone came into my business needing help with a product--even if they purchased it elsewhere--I would help them. More often than not, that level of service led to a sale and earned a loyal customer. Customer service builds relationships, and relationships build businesses. There's a reason I was able to sell my company successfully. Unfortunately, that wasn't the experience we had at your store. Your employee simply shook his head "no," dismissed us, and made no effort to assist. Had he taken a few minutes to help, your business very likely would have earned a sale and a long-term customer. Your response has only reinforced my impression of how your business treats people. I'll gladly drive wherever I need to in order to get the products and service my family deserves. Even if your store is on the way, I won't stop. I'll take my business elsewhere.

Johnny helped me out finding a hockey cup I needed and was in a rush for. Very good customer…read moreservice!

It is open air and organized. As a woman wish more stores ( hint, hint). We have always…read morereceived great service in every store we go into.

Cody is very knowledgeable in this field. Highly recommend any customers shopping for these tools…read moreto seek out Cody's expertise on hiking, etc.

Fantastic customer service! We had came in right as they were about to close-had rented a bay at…read moreToo Golf and needed a glove before we teed off-despite them closing, the gal in golf section was super helpful (forgot her name) and when we went to check out, Kylie rang us up, but we needed a price change because the gloves were 2 for $20 and they weren't ringing up as such. Karen came up to save the day! She was the manager and she was very helpful-solved our problem with a smile on her face! Very pleasant experience! Cannot wait til the new store is open! Hope that Kylie and Karen move to new location! Appreciate DICK's sooooo much!! Thanks! We visited at closing time 7pm on July 8, 2026 in Thornton, Colorado. Please recognize your fantastic employees!!

I just wanted to take a moment to recognize the outstanding customer service my mother and I…read morereceived at Dick's Sporting Goods from a young gentleman named Yahir. He truly went above and beyond to help us find the perfect pairs of shoes. His knowledge of the products, patience, and willingness to answer all our questions made our shopping experience exceptional. What stood out the most was his kindness and professionalism--he took the time to ensure we had everything we needed without making us feel rushed. Because of Yahir, we are now forever customers of Dick's Sporting Goods. It's clear that the company values great employees, and we are so grateful for the excellent service he provided. Thank you, Yahir--you're a rock star! And thank you, Dick's Sporting Goods, for hiring such incredible team members.

Skip helped us set us up with a couple of bikes to go touring around the neighborhood which was…read moregreat. We could try out two different bikes. I went with my daughter and we could go on cement as well as rough surfaces like dirt. We both picked the same bike got all sorts of add-ons. Everyone was incredibly nice and we both came away with the same bike and it's pretty awesome.

I purchased a new eBike thanks to the Labor Day sale that Aventon was holding. While I had an eBike…read morealready, I had built that one myself from the box and was always a little concerned that it might collapse under me (I'm not the most handy of people...). Seeing that CyclErie was offering such a great deal in partnership with Aventon, AND able to build it there was an immediate go for me! I made an appointment so they would have the time to get it in from their warehouse and give it a little spin around the parking lot and alley, and less than 10 minutes later, I had her loaded up and ready to go home to take on more adventures. Staff was friendly, helped me with sending in my invoice info to Aventon to get some bonus free perks, had me download the app so I could unlock new max speeds, and recommended taking a picture by the balloon mural. Love the bike, love the town of Erie, and my husband was so impressed by their service that he just purchased and picked up his eBike from CyclErie so we can enjoy our adventures together!

Adrian is a true pro and helped build out my new mountain bike with care. Highly recommend, and…read morewill be back for both bike and skis this winter! Thanks Adrian!

From the owner: Ski and bike tunes/repairs. Similar tune, faster turnaround, lower price. Schedule online.read more

I love the store !! BUT When I used the dressing room I was shocked to see such dirtiness…read more There were major dust bunnies and filth on the floor . This should be part of the person job who checks in and checks out for clothes. They should sweep and clean before there shift and after .

Great spot for cheaper than normal camping supplies, clothes, and hiking stuff…read more Short review because the place is nice, clean, and always has something to buy. Staff is friendly even though I've never really had an interaction with them!

I recently got a board wax and my edges sharpened at Denver Bike and Ski Repair. My experience and…read morethe customer service was pleasant, and I got some good extra information on fixing two small chips with epoxy. The wax and sharpening was excellent! My board was flying down the hill the other day, and I could hear the edges really digging in to the snow. They are truly "sharp," and the shop even filled in a couple of dings on the bottom of the board. Given the work quality and price point, you can't go wrong here!

Would not recommend…read more I dropped my bike off 6 weeks ago and knew it was time for the dropper post to be rebuilt which they confirmed. I was told they'd get it rebuilt then contact me when it was ready. I didn't hear anything back and when I reached out yesterday that's the first time they tried to fix it saying they could send it off to be done locally. What were they doing the past 6 weeks?? I can't imagine relying on this place to services bike in riding season with any sense of confidence. While they blamed it on Fox for warranty issues, the first they asked about what year it was to see if it was recall eligible was yesterday, so it clearly was sitting there for 6 weeks collecting dust. Tried to keep business at a small shop, but very disappointed. Picked up my bike and will take my business elsewhere.

Robert Mitchell did a great job fitting me with a whole new driver setup. He was fun to hang out…read morewith and was patient as we progressed through the fit. I am extremely excited to try the new setup!! Thanks Rob!!!

I was very pleased with the club fitting at the Westminster location of Club Champion . Although…read moreI really don't believe I'll be the club champion I'm very pleased with the process used here. Rob Mitchell was very knowledgeable, patient and caring. Rob explained the point of finding the right shaft and club head combination to get maximum distance and accuracy on the course. This should make it more likely to score well. I've had one driving range session and one round of golf and the irons and hybrids were amazing. They all felt good in hand and yielding the results I hoped for. The prices weren't cheap but will be worth it in the long run as the clubs were fit specifically to me. Rob didn't try to upsell me by replacing my driver. We tried many options but found my driver to be the best option. It took 2 weeks from the fitting for the clubs to be delivered. I was expecting a lengthy delay and was very pleasantly surprised. Thanks Rob for a great experience.

This is a great skate park for beginners to intermediate skaters/riders. It's very transition-heavy…read more(i.e. bowls, quarter pipes, etc.) so if you're into ramps, there's stuff to do. If you're more into street, it's quite limited. There are a couple stairs to jump down and a couple ledges and rails, but not much else. The skate park is on the small side and a lot of people enjoy skating the same things (mini bowl and the ramps in the middle of the park) so if there are +5 people, it can start to feel crowded.