Worst retail chain ever and the Roslindale store is their crown jewl. I try not to shop here unless I'm looking for a sale item, but right after Christmas I had to return a gift someone bought me. When the clerk couldnt get my atm card to swipe (btw they do not take credit) he then proceeded to PUT TAPE ON THE BACK OF OF MY ATM CARD. Before i knew what he was doing, he was trying to remove it and ripped the magnetic swipe right off my card.
And it gets better. He immediately calls for the manger because he knew what he had done. While we are waiting. He treats me like crap and tells me he does it all the time and its not like he did it on purpose.
And it gets even better.. The manager in his t-shirt two sizes too small (come on man, you work in retail) comes out and give me the same attitude. I then asked if he could just punch in my atm card numbers so i didnt have to go the bank, come back, and all that bs. HE TELLS ME NO HE ISNT ALLOWED. This is while im standing in front of a card terminal with God damn numbers on it you lying sack of sh*t. Its because you people DONT WANT TO PAY THR HIGHER TRANSACTION FEE. I trid to point out to him his clerk just pretty much f'd up my life until i get a new atm card. What if i need gas? Food? But he still couldnt do this for me.
But it still gets better... I then went to another store and asked for the district manager's info. The clerk at the other store was told he couldn't give it out. He called the district manager with me right there and explained. The dm refused to get on the phone. All I could get was the dm's first name Jose. Mr Rodriguez, i hope to God you read this...because it wont be the last time I try and get a hold of you. And yes, despite your attempt I found your info. There is a good chance you might even be the manager you refused to help me. Actually, I hope you are.
Bottom line, I treat my clients like Gold. Until you do the same I ain't going away. read more